The cost of not delivering first time

[enskied]

Failed first time delivery.. Doorstepping accepted before to long. We can only knock and try, delivery to an unknown neighbour is a failed delivery. The sender pays for an item to be posted to a specific address, not somewhere/anywhere convenient for RM management to hit bogus targets. Posties are best placed to decide where it is safe to leaf packets...or not.

Leave packets..egh hem.

[Hitcher]

Doorstepping, along with mis-deliveries, are the biggest complaints in our office and yet we're never told to stop it!

[bustedflush]

The arbitrary cost figures are pie-in-the-sky. We ain't got time. Simples. This problem has come to the fore since hours were moved from early morning starts, not just the rise in e-commerce.
How can RM be the main culprits when any given house will not be in whomever delivers, Yodel, Amazon etc.??
The answer is bleedin' obvious - we are constrained by security rules about doorstepping and not incentivised to deliver everything like the other couriers.
RM made the big revision to p&l - they can live with it.

[postslippete]

I would like to know how many times a parcel can be redelivered??


I mean whats the point of ringing up asking for a redelivery and then not being in.

Surely thats costing money....

[donein]

A cost of £6.53 for redelivery - absolute nonsense. Putting the packet back in my bag and then putting it in the van costs me no extra time compared to walking next door, knocking, waiting, handing it over and then returning to the original address and filling out a P739

Once I'm back at the office hen endorsing it and putting it in the right place takes me less than a minute. The packet lying around costs nothing. The actual arranging of a redelivery is a phone call or a few clicks on a webpage. Whoever puts it back out for redelivery must spend all of 1 minute doing it. The actual redelivery is one extra packet on my walk on another date and adds around 2 minutes at most.

Whoever takes the phone call to re-arrange it must be on an astronomical hourly rate for it to be costing £6.53.

And customer collecting produces a cost of £11? Only by using ridiculous and arbitary "worth of time" figures and attaching monetary value to things that actually cost nothing can this figure possibly be arrived at. I often collect parcels from my local depot ( I work elsewhere) and it in no way costs me any real monetary value. Am I then to believe that it costs RM that £11 because it needs to be booked in and lie on a shelf and then someone has to spend all of 30 seconds serving me?

Absolute bollocks.

[borgpicard]

why, tnt just leave on the door step !, and for us there is no time to fart, let alone DTN

[IloveMYredTROLLEY!]

The real cost? Less callers office jobs will go.

[PhilPott]

The real cost? Less callers office jobs will go.

Aha! I didn't think of it like that. It's not so much a cost as a missed opportunity for cuts.

[malcolm3011]

It's only September and just on our pair of walks we're already averaging 15-20 739'd packets per day. We try DTN with tracked if we have the time but everything else gets carded.

Same here, what with having to lapse and mail and packets increasing there just isn't the time to DTN

[DirtyHarry]

Honestly, you wouldn't put a Royal Mail manager in charge of the smallest Whelk stall in Britain, would you?

Get us out earlier = catching more people in = less packets having to be brought back. It really is that simple. In fact, it's called logic.

Workloads are far too big for us to be pissing about trying to palm off packets on people who didn't order them in the first place.

[brykins]

-> Failed online deliveries are expected to cost UK retailers, carriers and
-> consumers £771 million this year. This includes orders that are not delivered
-> first time, or those that are lost, cancelled or undeliverable and returned.

Pretty sure that the VAST bulk of that £771M will be in the "lost/cancelled" bracket and not in the undelivered/returned.

-> The IMRG Valuing Home Delivery Review 2014 calculates that ‘on average
-> each failed delivery event adds £0.68 of cost to every delivery made to UK
-> consumers.

This makes no sense at all - pretty sure they mean that the TOTAL cost of failed deliveries adds up to 68p per delivery. Very poor writing there.

-> ‘The carriers’ highest cost scenario is when the delivery fails at the first
-> attempt and has to be re-arranged. We estimate the cost for each occurrence
-> to be £6.53, which is more than double the original charge for an average
-> delivery.’

Surely anyone reading the words "more than double the original charge" MUST question how these figures are calculated? Do these people simply believe everything "fact" that's thrown at them? If they can show some kind of breakdown of how they get to this, then great. But otherwise, it's pure bunkum.

-> Inconveniencing our customers
-> Not delivering first time, every time also costs our customers. The report
-> found that ‘the consumer’s greatest headache remains the collection scenario
-> which takes time and effort and produces a cost per event of almost £11.’

Once again, RM showing that they still can't work out who their "customers" are. The "collection scenario" costing almost £11 is rubbish - made up using an average UK worker's hourly rate + fuel, etc, no doubt. But the customer isn't inconvenienced at all - the customer is the sender and it's the sender that we have a responsibility to.

-> Delivery to Neighbour
-> This research underlines the importance of first-time delivery, particularly
-> Delivery to Neighbour. When a first-time delivery fails we inconvenience our
-> customers. This means they may take their business elsewhere.

Rubbish. D2N inconveniences both the recipient AND the neighbour, so overall it inconveniences more people. It doesn't inconvenience the customer, and even if we are talking about the recipient being the customer, we can't "take (our) business elsewhere". When was the last time the recipient had a choice in what post service the sender uses?

-> Better for you
-> Delivering first time, every time means parcels are not returned to your office.
-> It means there are fewer queues outside enquiry offices and it relieves pressure
-> on your office at peak times.

This one really grates with me. What they mean here is "better for Royal Mail's accountants" because we can make more enquiry office staff redundant.

-> Fewer redelivery requests also leads to fewer redelivery complaints.

Can't argue with the logic of this one - but then better re-delivery options (free to collect from Post Office) and better marketing by RM (maybe a D2D showing options, advising recipients of the ability to redeliver to work, etc. would be even better.

It's all just more bullshit made up by accountants.

[Postie45]

A cost of £6.53 for redelivery - absolute nonsense.

And customer collecting produces a cost of £11?

This from the company which says delivery to a neighbour takes NO extra time and therefore zero cost, where are they getting these figures from ?! :arrrghhh