Blokes name:Derek Gordon
Address: 8 royalmailchat mews
p739:Name on card because it's the name on the packet was:Gordon Derek
One of our guys (Not the gal k66yla ) refused to give the packet out despite loads of id ect.
I redelivered the packet to him today and he told me about it,he was cool about it tho.
Your thoughts,personally i would of given it,i've had loads of packets where the 1st name is last before.ie:Smith.Jenny ect
I thought it was a bit off.
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been. My BFF Clash The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
There does seem to be a need for a standard procedure, though there are many variables, such as size of office and packet and not least of all the quality of information on the 739. Many OPGs in the Callers Office DO feel stressed and for good reason which needs addrressing - for example are there enough staff employed, is there enough training for new staff on completing 739s, should all new staff spend at least one day in the callers office to measure the level of information required to correctly identify a packet.
The trouble is too few people have actually manned the callers office and that includes managers.
k66yla wrote:Nothing is recorded in a book at my DO, we used to have a computer system so we knew what came in and what went out but that went a few years ago, since then everything is put on the shelves/in trays by the road name or if its a named house under the house name, door numbers are written on the sides of packets as its quicker to locate them. I'm glad to be out of the Room of Doom, its a thankless task and you're open to constant abuse from the public, which managers don't seem to realise or ignore.
That's strange k66yla we recently introduced a computer system to log in p739 items in our callers office.
dvbuk55 wrote:What system does your office use to sign back packets, parcels and recorded items - is it numerical, alphabetical by name, alphabetical by address, not at all or another method.
Our guys mark the 739s up by date and house number and arrange them numericaly which works very well.
dvbuk55 wrote:Many thanks to all posters for the time taken.
There does seem to be a need for a standard procedure, though there are many variables, such as size of office and packet and not least of all the quality of information on the 739. Many OPGs in the Callers Office DO feel stressed and for good reason which needs addrressing - for example are there enough staff employed, is there enough training for new staff on completing 739s, should all new staff spend at least one day in the callers office to measure the level of information required to correctly identify a packet.
The trouble is too few people have actually manned the callers office and that includes managers.
Agreee 100% mate
I train new entrants and bang on to them how important it is to fill out a 739 neat and clear They do at first but it dont take to long before they pick up bad habits and it all goes out the window
Blokes name:Derek Gordon
Address: 8 royalmailchat mews
p739:Name on card because it's the name on the packet was:Gordon Derek
One of our guys (Not the gal k66yla ) refused to give the packet out despite loads of id ect.
I redelivered the packet to him today and he told me about it,he was cool about it tho.
Your thoughts,personally i would of given it,i've had loads of packets where the 1st name is last before.ie:Smith.Jenny ect
I thought it was a bit off.
I'd have just used my common sense and let him have the packet. I am a stickler for ID (I'd like to keep my job...) and as long as he had something that showed the names in some order he would've been able to take the packet.
dvbuk55 wrote:Many thanks to all posters for the time taken.
There does seem to be a need for a standard procedure, though there are many variables, such as size of office and packet and not least of all the quality of information on the 739. Many OPGs in the Callers Office DO feel stressed and for good reason which needs addrressing - for example are there enough staff employed, is there enough training for new staff on completing 739s, should all new staff spend at least one day in the callers office to measure the level of information required to correctly identify a packet.
The trouble is too few people have actually manned the callers office and that includes managers.
I've said for a long time that all new starters should spend a day or two in the RLE just to see the problems we face because of lack of info and people being lazy/not checking mail they put thru people's doors.
We've had problems in our office recently with the guys not taking the right P739s for the area they're delivering in. I've had people travelling about 20 miles to come get a packet that's in a post office about 2 miles from their house because they've not bothered to check the address on the back.
dvbuk55 wrote:Many thanks to all posters for the time taken.
There does seem to be a need for a standard procedure, though there are many variables, such as size of office and packet and not least of all the quality of information on the 739. Many OPGs in the Callers Office DO feel stressed and for good reason which needs addrressing - for example are there enough staff employed, is there enough training for new staff on completing 739s, should all new staff spend at least one day in the callers office to measure the level of information required to correctly identify a packet.
The trouble is too few people have actually manned the callers office and that includes managers.
I've said for a long time that all new starters should spend a day or two in the RLE just to see the problems we face because of lack of info and people being lazy/not checking mail they put thru people's doors.
We've had problems in our office recently with the guys not taking the right P739s for the area they're delivering in. I've had people travelling about 20 miles to come get a packet that's in a post office about 2 miles from their house because they've not bothered to check the address on the back.
We've had the same problem - it usually happens because the vans are all taken to the same place for repair and service and the cards have been left in the van by the previous office to the use the spare van.
Having done a lot of time in the callers over the years we have had a very good system for keeping the packets etc in good order,we have only got a small place attached to a big office.Street names are used now in alphabetical order before this last change we use to go by names alphabetically,to my mind it was easier then. Staff running it now have a very odd system called anything goes its always messy with stuff every where no structure they tend to give stuff out without asking for ID which is worrying and packets are very difficult to find even though the office has been given extra storage space.We have sheets for packets and sheets for all recorded and reggies every packet should be booked in.We do have 2 very good members of staff that can run the office and makes it look so easy even though we know it's not all its cracked up to be,The p739 cards are good to really bad some of the writing is so bad you can't read them,some are so good they even have notes about the packets which is great.I think your right when you say all staff and managers should do a run in the callers so they know what it's like and how much pressure is put on the staff.
tiredwalker wrote:
Not being funny but I have little enough time out on delivery with a walk that my DOM won't recognize as being over 3.30 it actually takes over 4 hrs on a quiet day, without the extra 10 secs time taken on the 30/40 cards I fill out daily.
30/40 a day, seriously? i wouldnt do that in a week.
Our recorded and specials get handed into the PHG locker, packets and parcels are stored alphabetically, or meant to be anyway
TrueBlueTerrier wrote:
Honest lads and lasses if you take an extra 10 seconds to fill out the card completely it saves literally minutes in the Room of Doom - it also helps if you put a description on it as well.
Not being funny but I have little enough time out on delivery with a walk that my DOM won't recognize as being over 3.30 it actually takes over 4 hrs on a quiet day, without the extra 10 secs time taken on the 30/40 cards I fill out daily. I know its only a few minutes but every sec counts when i'm trying to get back to pick kids up from school (thats when I don't cut off).
As far asthe organisation in our locker its specials in the safe in order they come in, recorded's in a drawer or on side in order they come in and everything else sorted per 1st letter of address.
Over 4 hours on a quiet day....what is it on a heavy day then? We have a bloke "Jeff"...his feet point out sideways like charlie chaplin and he set a record of 7 hours
We've got one guy who sometimes finishes his round as the guys are going out on the evening collections at 4:30...
At xmas he didn't finish until nearly 6pm Everyone else does his round within the time limit and he never books overtime unless the managers agree it's been a heavy day.
His P739s are always filled in wonderfully though And his P4550 is always spot on.
i have 2 rooms of doom,our office is a joke, the posties dont know how to fill out a p739 nor do the managers no time, no date, no name, no item number, no boxes ticked,sometimes just thename and no address, wrong box ticked, drives me daft, i kept cards for 1 week to hightlight the problem and had collected over 100, send the offenders there to work
Aprilaydee wrote:Room of Doom is a very good description after the past few days I've had in there!!
It's amazing the lack of information on the cards sometimes. I couldn't believe that letter in the courier asking for them to make them easier to fill in
) refused to give the packet out despite loads of id ect.
Everyone else does his round within the time limit and he never books overtime unless the managers agree it's been a heavy day.
And his P4550 is always spot on.