Spring Global Mail
Watchdog investigates a mailing service that is sending scam leaflets.
12 December 2006
Spring Global Mail acts as a mailing service handling leaflets and brochures for foreign companies. It sends 500 million every year and the business is worth £85 million.
But millions of these leaflets are scams. And Spring Global Mail lets the scamsters use its London address - Unit 9, Trident Way, Southall. On its website, the company says this means UK residents will be none the wiser about where the companies really come from.
We've exposed many of the scamsters before, but that hasn't stopped Spring Global Mail handling their leaflets.
The company brings the mailings into the UK, but it's the Royal Mail that delivers them to your door. And Royal Mail is a joint owner of Spring Global Mail. It actually makes money from the criminal mail the company sends out.
After she was targeted by scam leaflets, Phyllis Moon, 91, wasted £5,000 on fake lotteries, miracle health cures and bogus psychics. It's taken Moon many years to discover that all the false promises were scams.
Mike Haley from the Office of Fair Trading is frustrated with Spring Global Mail. He thinks it should take more responsibility for the leaflets it distributes. Robert Keitch from the Direct Marketing Association condemns the company for knowingly handling leaflets that defraud innocent members of the public.
We paid a visit to Spring Global Mail's headquarters in Amsterdam to find out what it will and won't send in the post. Armed with a fake mailshot for a ridiculous scam, we posed as a Spanish company hoping to target the UK with a miracle slimming aid - Lose Choco-weight. It's obviously a scam, but Spring Global Mail agreed to send it to the UK regardless.
Although Spring Global Mail advised us to get the leaflet checked with the Advertising Standards Authority, it told us it would send anything we wanted in the post. It wasn't even bothered if it was a scam.
Spring Global Mail say it's responsible for the delivery of the mail, it's not responsible for the content. That's down to the customers who send it. It has a clear policy for dealing with deceptive mailings, and has terminated 13 customer contracts after the authorities ruled the content was unlawful or misleading.
Thousands of criminals are using Spring global but they have only cancelled 13 contracts and that is only because the autorities tracked them down,they dont weed them out themselfs.
Also the scammers then change the bogus company name and po box number and go back to Spring.
Spring have also JUST added to there website that they won a case bought against them by the OFT . this is untrue as the OFT won on appeal .and here is the link
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