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RMCtv : Universal Service Around the World: Australia
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Hyrrokkin
- Posts: 814
- Joined: 24 Nov 2021, 18:17
- Gender: Male
Re: RMCtv : Universal Service Around the World: Australia
This is pathetic and obvious - we all know why they are doing this.
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HTPostman
- EX ROYAL MAIL
- Posts: 1500
- Joined: 01 Sep 2008, 23:53
- Gender: Male
Re: RMCtv : Universal Service Around the World: Australia
In a new series of articles, we’re looking at other companies relationships between management and employees. In the first in the series, we look at Timpsons.
At a Royal Mail sorting office in the South of the country, COM Sandra* has just told colleague Joe it’s a shame to hear about his grandad passing away but he’ll need to swap his day off to attend the funeral. Alternatively she suggests him coming in after the funeral and starting his delivery then.
He’s also just seen the rota, despite always getting Tuesday as his day off as it’s traditionally the quietest day, ‘operational needs’ means he’s been given Good Friday and Easter Monday as his days off.
Lastly, Sandra has told him she knows he already struggles to get done on time to pick up his children from school since the last revision, but it’s all about ‘meeting the needs of the customer and adapting a resourceful approach to retaining trust and delivering what our customer wants’ or in other words, another column of calls has just been added to his frame. Under pressure, he’s been told if he continues to use the overrunning procedure, his performance will need looking at.
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Over at Timpsons, a colleagues car has just broken down and can’t be fixed. She has an elderly mother in a home and a daughter with special needs, her manager has just been in touch with the CEO of the company and £2700 has been deposited in the colleagues bank account to purchase a new car.
At Royal Mail it’s time for the big survey, a box ticking exercise that has no impact on the postman’s work life, the only one who benefits is the managers bank account by way of a participation bonus. Here at Timpsons, they don’t feel the need for long overbearing surveys, just a simple question on a weekly basis: On a scale of 1 – 10, how happy are they with their area manager or a team leader? They can also write a comment if they want.
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*Names have been changed but these are all things that have taken place at my DO.
Timpsons article here for reference, obviously it’s probably not all roses there but they clearly value their staff more: https://www.bbc.co.uk/programmes/articl ... -timpson-s
At a Royal Mail sorting office in the South of the country, COM Sandra* has just told colleague Joe it’s a shame to hear about his grandad passing away but he’ll need to swap his day off to attend the funeral. Alternatively she suggests him coming in after the funeral and starting his delivery then.
He’s also just seen the rota, despite always getting Tuesday as his day off as it’s traditionally the quietest day, ‘operational needs’ means he’s been given Good Friday and Easter Monday as his days off.
Lastly, Sandra has told him she knows he already struggles to get done on time to pick up his children from school since the last revision, but it’s all about ‘meeting the needs of the customer and adapting a resourceful approach to retaining trust and delivering what our customer wants’ or in other words, another column of calls has just been added to his frame. Under pressure, he’s been told if he continues to use the overrunning procedure, his performance will need looking at.
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Over at Timpsons, a colleagues car has just broken down and can’t be fixed. She has an elderly mother in a home and a daughter with special needs, her manager has just been in touch with the CEO of the company and £2700 has been deposited in the colleagues bank account to purchase a new car.
At Royal Mail it’s time for the big survey, a box ticking exercise that has no impact on the postman’s work life, the only one who benefits is the managers bank account by way of a participation bonus. Here at Timpsons, they don’t feel the need for long overbearing surveys, just a simple question on a weekly basis: On a scale of 1 – 10, how happy are they with their area manager or a team leader? They can also write a comment if they want.
======
*Names have been changed but these are all things that have taken place at my DO.
Timpsons article here for reference, obviously it’s probably not all roses there but they clearly value their staff more: https://www.bbc.co.uk/programmes/articl ... -timpson-s
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The day is gonna come when we’re all gonna have to testify.
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