RMCtv : Day in the Life Of (DILO) begins roll out : More than one million hours already saved in admin time for managers

[CharlesG]

We were asking them to do 126 things a day. That's something every four minutes we were asking them to adhere to 212 policies. We've had an initiative running in sale in Manchester where we're allowing the team, the leader of that team to spend time focusing on issues of the customer, to spend time with their team, to make sure that our health and safety is in perfect shape. We're asking them to focus on doing the right thing, including reducing our policies whilst also keeping ourselves safe from 212 down to 20.

.[/i]

Asking them to do 126 things a day?
1. Make tea
2. Scratch head
3. Say its light today
4. Ask so and so why they cut off everyday for 155 day in a row
5. Sit in office, look at reports, scratch head again
6. Ask so and so why he missed one tracked scan yesterday
7. Do IPS so everyone does aborption
8. Put boxes on frames
9. Throw off a walk
10. Say its light today
11. Throw D2Ds off
12. Dont take a break
13. Wonder why no one seems to be taking absorption
14. Pressurise people
15. Scratch head
16. Go on call to find out whole area is in the s**t
17. Ring so and so ask him if she wants O/T to clear tracked
18. Scan 97 tracked parcels as retained
19. Scratch head
20. Make plan to fail 10 duties tomorrow

No idea what other 106 things they do

[WASD]

Great so let me get this straight

The frontline delivery workers get told we werent doing enough, get a revision forced upon us piling more onto an already unachievable workload, more pressure, just as our busiest time of the year approaches

And the managers are getting told that our CEO wants them to do LESS as they had too much work to do before

Cheers Simon

Great to be part of the 'team'

Exactly my thoughts.

Honestly, i couldn't be any more confused right now. I understand all the visions, teamwork, work harder speeches that come from a CEO, but this!

I posted the following before, and each time he comes on camera he solidifies the fact that the "wool has been pulled over his eyes".

[mjd24]

Great so let me get this straight

The frontline delivery workers get told we werent doing enough, get a revision forced upon us piling more onto an already unachievable workload, more pressure, just as our busiest time of the year approaches

And the managers are getting told that our CEO wants them to do LESS as they had too much work to do before

Cheers Simon

Great to be part of the 'team'

Exactly what i thought. You cant make it up can you.

[postslippete]

I will answer Simon's questions:


What matters to them (delivery managers)

Staying in the office and going out for lunch. There might be one or two exceptions but generally its not doing any indoor or outdoor work.


What matters to their team

Making sure that both indoor and outdoor workloads are fair and that duties are equal. Sharing out the overtime and not putting any undue pressure on staff if they cannot complete.


What matters to our customers

Getting all mail and parcels delivered everyday. We seem to be failing big time with all these lapsed duties that are not going out.



From my experience only 1 out of the 3 is happening right now. Sadly, customers are coming last with Royal Mail right now.

[twoloops]

Dilos spelt backwards solid, that’s my DIM alright f’in solid, team f’in solid

[postslippete]

I will answer Simon's questions:


What matters to them (delivery managers)

Staying in the office and going out for lunch. There might be one or two exceptions but generally its not doing any indoor or outdoor work.


What matters to their team

Making sure that both indoor and outdoor workloads are fair and that duties are equal. Sharing out the overtime and not putting any undue pressure on staff if they cannot complete.


What matters to our customers

Getting all mail and parcels delivered everyday. We seem to be failing big time with all these lapsed duties that are not going out.



From my experience only 1 out of the 3 is happening right now. Sadly, customers are coming last with Royal Mail .

[eastie]

We were asking them to do 126 things a day. That's something every four minutes we were asking them to adhere to 212 policies. We've had an initiative running in sale in Manchester where we're allowing the team, the leader of that team to spend time focusing on issues of the customer, to spend time with their team, to make sure that our health and safety is in perfect shape. We're asking them to focus on doing the right thing, including reducing our policies whilst also keeping ourselves safe from 212 down to 20.

.[/i]

Asking them to do 126 things a day?
1. Make tea
2. Scratch head
3. Say its light today
4. Ask so and so why they cut off everyday for 155 day in a row
5. Sit in office, look at reports, scratch head again
6. Ask so and so why he missed one tracked scan yesterday
7. Do IPS so everyone does aborption
8. Put boxes on frames
9. Throw off a walk
10. Say its light today
11. Throw D2Ds off
12. Dont take a break
13. Wonder why no one seems to be taking absorption
14. Pressurise people
15. Scratch head
16. Go on call to find out whole area is in the s**t
17. Ring so and so ask him if she wants O/T to clear tracked
18. Scan 97 tracked parcels as retained
19. Scratch head
20. Make plan to fail 10 duties tomorrow

No idea what other 106 things they do

21 Take out 9am Specials
22 Hide Yorks of parcels in Canteen

[yellowbelly]

We were asking them to do 126 things a day. That's something every four minutes we were asking them to adhere to 212 policies. We've had an initiative running in sale in Manchester where we're allowing the team, the leader of that team to spend time focusing on issues of the customer, to spend time with their team, to make sure that our health and safety is in perfect shape. We're asking them to focus on doing the right thing, including reducing our policies whilst also keeping ourselves safe from 212 down to 20.

.[/i]

Asking them to do 126 things a day?
1. Make tea
2. Scratch head
3. Say its light today
4. Ask so and so why they cut off everyday for 155 day in a row
5. Sit in office, look at reports, scratch head again
6. Ask so and so why he missed one tracked scan yesterday
7. Do IPS so everyone does aborption
8. Put boxes on frames
9. Throw off a walk
10. Say its light today
11. Throw D2Ds off
12. Dont take a break
13. Wonder why no one seems to be taking absorption
14. Pressurise people
15. Scratch head
16. Go on call to find out whole area is in the s**t
17. Ring so and so ask him if she wants O/T to clear tracked
18. Scan 97 tracked parcels as retained
19. Scratch head
20. Make plan to fail 10 duties tomorrow

No idea what other 106 things they do

21 Take out 9am Specials
22 Hide Yorks of parcels in Canteen

23 Stare blankly at this year's holiday applications and then put them to the bottom of the 'pending' tray.
24 Stare blankly at next week's duty roster and leave it till Saturday morning so reserves are kept on their toes.

[ssdd]

25. Go to the toilet
26. Check RMC for any updates
(Just another 100 to go!)

[WASD]

27. Persuade someone to go pick up customer mail as postie won't be back in time to the depot, and cba themselves to do it.
28. Tidy up some yorks.
29. Mcdonalds run in RM van.

[Strong bull]

30 Diagnose and treat all staff who have called in sick so they can return to work immediately

[POSTMAN]

31 Check RMC again
32 Check Facebook
33 Check Workplace
34 Check Argos
35 Check the KLIX coffee website is still up
36 Check KLIX again for good measure

[Sir Henry]

37 Draw lots to see who doesn't get paid the correct overtime this week to meet the budget
38 Draw lots to see who doesn't get paid the correct overtime this week just for sh***s and giggles
39 Choose this weeks recipient of the prize for most outlandish managerial obfuscation
40 Choose the recipient of the Saturday off that rightly should go to to whoever is covering the duty actually due a Saturday off.
41 Decide how close to finishing time on Saturday is appropriate to put up next week's day off sheet

[sindba]

42-105 do a few laps of the office saying "don't forget your lapsing" to anyone in sight.

[theotherone]

43-Sort getting early morning IPS on Saturday flooded with 50 people so you can be out the door by 9am.