When a manager decides that someone is not up to standard then the manager has to talk to the member of staff to see if that he/she has a problem and the manager should then take into concideration to what training that person has had you have to make sure all the right procedures have been used correctly,as most staff never have any training or very little then the new procedure is very difficult to enforce,so they then have to train you.
When they are going to observe you for proformance standards they must inform you, the manager is not allowed to stand behind you they must observe from a distance, if a manager stands behind or beside you then the test is or should be dicounted as this would consititute harrassment RM's policy is to manage at arms length,no harrassment.
No manager should check to see if the items in the frame are accurate so in theory you can just flick the letters into the frame anywhere and not be checked for errors,in our office when the DOM became a pain in the neck we just picked up lumps of mail and put them anywhere so now they tend to leave us alone,its also worth remembering that you should only have one person to a frame, so if there is more than one of you then remind them that you should have a frame to yourself and that if thier is more then it knocks down the amount of letters you can sort,
Its worth finding out all these little bits to keep the managers on thier toes as the more info you have is like having a weapon to use as most managers dont know the rules or just to darn pig lazy to find out or learn,they are relying on the fact you dont know either so they can get away with sprouting any old tosh.
