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Customers touching the PDA
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Bboingg
- Posts: 69
- Joined: 21 Jun 2017, 20:35
- Gender: Male
Customers touching the PDA
Signing the PDA at two arm lengths does not work.
I ask them not to touch, but they all do it naturally.
Back to DIY I think.
I ask them not to touch, but they all do it naturally.
Back to DIY I think.
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grchpo
- Posts: 488
- Joined: 16 Mar 2019, 13:59
- Gender: Male
Re: Customers touching the PDA
Don't hand it over. Tell them it needs signing, I will do it for you. Not one person has refused.
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RobertT
- EX ROYAL MAIL
- Posts: 6682
- Joined: 09 Sep 2007, 14:26
- Gender: Male
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grchpo
- Posts: 488
- Joined: 16 Mar 2019, 13:59
- Gender: Male
Re: Customers touching the PDA
DWS ?????
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jessicarabbit
- Posts: 619
- Joined: 05 Nov 2009, 19:57
- Gender: Female
Re: Customers touching the PDA
Delivered Without Signature.
I've been doing it since April and I don't have any plans to hand over my PDA any time soon
I've been doing it since April and I don't have any plans to hand over my PDA any time soon
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RobertT
- EX ROYAL MAIL
- Posts: 6682
- Joined: 09 Sep 2007, 14:26
- Gender: Male
Re: Customers touching the PDA
Yes, Delivered Without Signature.
We've never been told anything about XP1/CV19 being stopped at my DO, but read it online.
I asked a couple of people to sign the PDA, but didn't feel comfortable with it, so just changed to DWS instead.
We've never been told anything about XP1/CV19 being stopped at my DO, but read it online.
I asked a couple of people to sign the PDA, but didn't feel comfortable with it, so just changed to DWS instead.
Links to all RM pension related websites are here
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Bboingg
- Posts: 69
- Joined: 21 Jun 2017, 20:35
- Gender: Male
Re: Customers touching the PDA
Yes , maybe add some additional codes on top of DWS , e.g. HC for handed to customer, or codes for other types of delivery so you know
exactly where the item went if asked later.
exactly where the item went if asked later.
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Shirtbuttons
- EX ROYAL MAIL
- Posts: 292
- Joined: 06 Sep 2020, 14:46
- Gender: Male
Re: Customers touching the PDA
I won’t hand over my pda even though covid is all over and forgotten about. I know covid isn’t around now because the amount of people in my office all virtually touching shoulder to shoulder while working is unbelievable. I counted 12 people in a 15m2 area yesterday all on top of each other.
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iHateD2Ds
- Posts: 547
- Joined: 16 Apr 2008, 16:33
Re: Customers touching the PDA
More than two hundred people a day are dying with Covid in UK, it’s just not hitting main news anymore.Shirtbuttons wrote: ↑01 May 2022, 14:52I won’t hand over my pda even though covid is all over and forgotten about. I know covid isn’t around now because the amount of people in my office all virtually touching shoulder to shoulder while working is unbelievable. I counted 12 people in a 15m2 area yesterday all on top of each other.
Are any people wearing mask at the doorstep when asking for a signature?
Or are you just not knocking and use DWS?
Last edited by iHateD2Ds on 02 May 2022, 09:31, edited 1 time in total.
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TopperGas
- Posts: 3467
- Joined: 13 Feb 2021, 22:46
- Gender: Male
Re: Customers touching the PDA
Not sure you can risk "DWS" unless you've spoken to the customer, or at least know that the surname matches whoever your delivering the letter to? Although there doesn't seem many R/D letters left in our locker at the end of the duties!iHateD2Ds wrote: ↑02 May 2022, 07:20More than two hundred people a day are dying with Covid in UK, it’s just not hitting main news anymore.Shirtbuttons wrote: ↑01 May 2022, 14:52I won’t hand over my pda even though covid is all over and forgotten about. I know covid isn’t around now because the amount of people in my office all virtually touching shoulder to shoulder while working is unbelievable. I counted 12 people in a 15m2 area yesterday all on top of each other.
Are any people wearing mask at the doorstep when asking for a signature?
Or are you just not knocking and use DWS?
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guardianangel
- Posts: 1838
- Joined: 21 Feb 2020, 19:40
- Gender: Male
Re: Customers touching the PDA
What is the official stance on this, we have been using XP1 for signature but i have no idea what that means neither does the boss.
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frankieboy
- Posts: 303
- Joined: 12 May 2008, 18:34
Re: Customers touching the PDA
You don't need a siganature but you need to take a photo of the recipient holding up birth certificate and valid passport and ultility bill.
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Numberone63
- EX ROYAL MAIL
- Posts: 621
- Joined: 05 Sep 2017, 18:38
- Gender: Male
Re: Customers touching the PDA
XP1 is just a generic marking. Customers were complaining at the beginning when used CV19 as the ‘dumb’ ones thought it meant we were marking down that they had the virus. So it was changed to something that meant nothing.guardianangel wrote: ↑02 May 2022, 15:32What is the official stance on this, we have been using XP1 for signature but i have no idea what that means neither does the boss.
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TOWER1
- Posts: 95
- Joined: 24 Sep 2019, 16:05
- Gender: Male
Re: Customers touching the PDA
DWS when the recipient has the item.
Otherwise 739.
Not to be confused with any safe place or door stepping.
Absolutely no issues from people regarding signings.
As posted previously they don't want to touch PDA .
Otherwise 739.
Not to be confused with any safe place or door stepping.
Absolutely no issues from people regarding signings.
As posted previously they don't want to touch PDA .
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SpacePhoenix
- MAIL CENTRES/PROCESSING
- Posts: 12150
- Joined: 12 Nov 2008, 17:03
- Gender: Male
Re: Customers touching the PDA
Fairly sure it was either Amazon or Yodel, at one time they'd email you a short numeric code number. When delivery was attempted, you had to read out the code to the delivery person which they entered into the their PDA. If the code matched then you got your item otherwise it went back to the delivery depot. Something like that would work for Tracked. When it comes to stuff that needs signing for, on an average walk, Tracked must account for well over 3/4 of the stuff on a walk that needs to be signed for