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Customers touching the PDA

Postal workers discussion forum. Discuss the day to day life in a Blue Shirt.
Bboingg
Posts: 69
Joined: 21 Jun 2017, 20:35
Gender: Male

Customers touching the PDA

Post by Bboingg »

Signing the PDA at two arm lengths does not work.
I ask them not to touch, but they all do it naturally.
Back to DIY I think.
grchpo
Posts: 488
Joined: 16 Mar 2019, 13:59
Gender: Male

Re: Customers touching the PDA

Post by grchpo »

Don't hand it over. Tell them it needs signing, I will do it for you. Not one person has refused.
RobertT
EX ROYAL MAIL
Posts: 6682
Joined: 09 Sep 2007, 14:26
Gender: Male

Re: Customers touching the PDA

Post by RobertT »

DWS!
Links to all RM pension related websites are here
grchpo
Posts: 488
Joined: 16 Mar 2019, 13:59
Gender: Male

Re: Customers touching the PDA

Post by grchpo »

DWS ?????
jessicarabbit
Posts: 619
Joined: 05 Nov 2009, 19:57
Gender: Female

Re: Customers touching the PDA

Post by jessicarabbit »

Delivered Without Signature.

I've been doing it since April and I don't have any plans to hand over my PDA any time soon
RobertT
EX ROYAL MAIL
Posts: 6682
Joined: 09 Sep 2007, 14:26
Gender: Male

Re: Customers touching the PDA

Post by RobertT »

Yes, Delivered Without Signature. :thumbup

We've never been told anything about XP1/CV19 being stopped at my DO, but read it online.

I asked a couple of people to sign the PDA, but didn't feel comfortable with it, so just changed to DWS instead.
Links to all RM pension related websites are here
Bboingg
Posts: 69
Joined: 21 Jun 2017, 20:35
Gender: Male

Re: Customers touching the PDA

Post by Bboingg »

Yes , maybe add some additional codes on top of DWS , e.g. HC for handed to customer, or codes for other types of delivery so you know
exactly where the item went if asked later.
Shirtbuttons
EX ROYAL MAIL
Posts: 292
Joined: 06 Sep 2020, 14:46
Gender: Male

Re: Customers touching the PDA

Post by Shirtbuttons »

I won’t hand over my pda even though covid is all over and forgotten about. I know covid isn’t around now because the amount of people in my office all virtually touching shoulder to shoulder while working is unbelievable. I counted 12 people in a 15m2 area yesterday all on top of each other.
iHateD2Ds
Posts: 547
Joined: 16 Apr 2008, 16:33

Re: Customers touching the PDA

Post by iHateD2Ds »

Shirtbuttons wrote:
01 May 2022, 14:52
I won’t hand over my pda even though covid is all over and forgotten about. I know covid isn’t around now because the amount of people in my office all virtually touching shoulder to shoulder while working is unbelievable. I counted 12 people in a 15m2 area yesterday all on top of each other.
More than two hundred people a day are dying with Covid in UK, it’s just not hitting main news anymore.

Are any people wearing mask at the doorstep when asking for a signature?
Or are you just not knocking and use DWS?
Last edited by iHateD2Ds on 02 May 2022, 09:31, edited 1 time in total.
TopperGas
Posts: 3467
Joined: 13 Feb 2021, 22:46
Gender: Male

Re: Customers touching the PDA

Post by TopperGas »

iHateD2Ds wrote:
02 May 2022, 07:20
Shirtbuttons wrote:
01 May 2022, 14:52
I won’t hand over my pda even though covid is all over and forgotten about. I know covid isn’t around now because the amount of people in my office all virtually touching shoulder to shoulder while working is unbelievable. I counted 12 people in a 15m2 area yesterday all on top of each other.
More than two hundred people a day are dying with Covid in UK, it’s just not hitting main news anymore.
Are any people wearing mask at the doorstep when asking for a signature?
Or are you just not knocking and use DWS?
Not sure you can risk "DWS" unless you've spoken to the customer, or at least know that the surname matches whoever your delivering the letter to? Although there doesn't seem many R/D letters left in our locker at the end of the duties!
guardianangel
Posts: 1838
Joined: 21 Feb 2020, 19:40
Gender: Male

Re: Customers touching the PDA

Post by guardianangel »

What is the official stance on this, we have been using XP1 for signature but i have no idea what that means neither does the boss.
frankieboy
Posts: 303
Joined: 12 May 2008, 18:34

Re: Customers touching the PDA

Post by frankieboy »

You don't need a siganature but you need to take a photo of the recipient holding up birth certificate and valid passport and ultility bill.
Numberone63
EX ROYAL MAIL
Posts: 621
Joined: 05 Sep 2017, 18:38
Gender: Male

Re: Customers touching the PDA

Post by Numberone63 »

guardianangel wrote:
02 May 2022, 15:32
What is the official stance on this, we have been using XP1 for signature but i have no idea what that means neither does the boss.
XP1 is just a generic marking. Customers were complaining at the beginning when used CV19 as the ‘dumb’ ones thought it meant we were marking down that they had the virus. So it was changed to something that meant nothing.
TOWER1
Posts: 95
Joined: 24 Sep 2019, 16:05
Gender: Male

Re: Customers touching the PDA

Post by TOWER1 »

DWS when the recipient has the item.
Otherwise 739.
Not to be confused with any safe place or door stepping.
Absolutely no issues from people regarding signings.
As posted previously they don't want to touch PDA .
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12150
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: Customers touching the PDA

Post by SpacePhoenix »

Fairly sure it was either Amazon or Yodel, at one time they'd email you a short numeric code number. When delivery was attempted, you had to read out the code to the delivery person which they entered into the their PDA. If the code matched then you got your item otherwise it went back to the delivery depot. Something like that would work for Tracked. When it comes to stuff that needs signing for, on an average walk, Tracked must account for well over 3/4 of the stuff on a walk that needs to be signed for