LTB 162/22 – Royal Mail & CWU Terms of Reference Scan to Route (Tracked Parcels) Trial

[POSTMAN]

https://www.cwu.org/ltb/ltb-162-22-roya ... els-trial/

LTB 162/22 – Royal Mail & CWU Terms of Reference Scan to Route (Tracked Parcels) Trial
No. 162/22

6th April 2022

Dear Colleagues,

Royal Mail & CWU Terms of Reference Scan to Route (Tracked Parcels) Trial

Branches will be aware that Royal Mail faces an increasingly competitive landscape both in the letters and parcels market. It is recognised that customers may wish to have a more defined Estimated Delivery Window (EDW) than is currently offered by Royal Mail, to that which is offered by competitors. Royal Mail and the CWU are committed to working at pace to undertake a trial of Scan to Route to support deployment of market leading EDW for Tracked items on Core routes. Market leading EDW is an important enabler to improved customer satisfaction through increased First Time Delivery, which may create the opportunity for future commercial offerings i.e. live redirection validation, and enhanced in-flight redirections.

Additionally, there would also be a significant safety benefit of Scan to Route for delivery members, in the form of automatic hazard alerts on a PDA. Where hazard data is contained within the HUE / WRAP system and the Scan to Route process has identified a delivery point (which correlates to this hazard), it will then be possible to alert the delivery colleague to the hazard before they attended the delivery point. This will also form part of the proof of concept trial and further learning.

This Proof of Concept trial therefore aims to gather further learning from Delivery OPG’s to understand the:

Redesign required to standard operating procedures (SOPs) to enable Tracked parcel items to be scanned to route at the delivery preparation frame
Royal Mail and the CWU propose to trial this new process and modifications to PDA indoor and outdoor applications, at Cranleigh Delivery Office.

Trial Scope

The trial will take place at Cranleigh Delivery Office (Guildford area) – to undertake User Acceptance Testing (UAT) on the PDA application functionality, and measure the operational and workload impact of Scan to Route within the Delivery operation
18 Walks in total, mixture of shared pairs, singleton vans, and HCT
Tracked Ready For Delivery scanning compliance +99.5%

The trial will focus on:

the identification of Tracked parcel items at delivery preparation frame
manually scanning the barcode label on the tracked parcel items at a delivery preparation frame, using the current PDA technology, with modified indoor and outdoor applications
The trial is scheduled to commence 11th April 2022 and will be completed no later than the end of May 2022

The trial details:

Up to 7 weeks with delivery colleagues undertaking the Scan to Route process i.e. identifying tracked parcel items at delivery preparation and scanning them with a PDA utilising modified indoor and outdoor applications on a PDA
Confirming PDA indoor and outdoor functionality is acceptable for trial
Confirming operational and workload impacts for the Scan to Route process in a Delivery Office

Health & Safety and Safe Systems of Work

It is reaffirmed that Health & Safety and SSOW are of paramount importance to both Royal Mail and the CWU, as such, the Delivery SAC1 will be reviewed and updated in line with any required indoor floor plan changes. Any issues arising in this respect will be proper to the relevant RM safety experts and the CWU National Health Safety, and Environment Department.

Review/ Summary

Royal Mail and the CWU both understand the importance of being able to offer consumers a first-class digital experience to enhance the trust that already exists on the doorstep.

These Nationally agreed Terms of Reference will be formally reviewed at the end of the trial period by RM and the CWU Nationally, taking full account of all experiences and the feedback gathered in the trial site. The review will also jointly determine next steps along with any further expansion or rollout program of the concept beyond the trial site which will be subject to further discussions and joint National agreement

Any questions of interpretation, implementation or application of this Joint Statement shall be referred to the signatories as a matter of urgency for resolution and any local issues will be subject to the industrial relations framework.

Any queries to the content of the above please contact the Outdoor Department reference 540, email address: njones@cwu.org

Yours sincerely,

Mark Baulch

CWU Assistant Secretary

TOR

[2yearpostie]

I can tell you what will happen if we have to scan 100s of tracked parcels when we are sorting ( after theyve already been scanned into the office) nobody will have any bloody time left to deliver anything!

99% of our oversized and 70% of our pakets are now tracked. Whos worse the muppets running the cwu or the ones running the company?

[fb1969]

What is the point of a trial - no matter what happens, this will be rolled out everywhere soon after.

Not only does the company fail to realise that we do not do the same job as our "competitors" but the CWU happily go along with it. Letters do still exist despite Terry Bullshitter recently saying letters are down because he hasn't had as many since Christmas!

[SpacePhoenix]

What is the point of a trial - no matter what happens, this will be rolled out everywhere soon after.

Not only does the company fail to realise that we do not do the same job as our "competitors" but the CWU happily go along with it. Letters do still exist despite Terry Bullshitter recently saying letters are down because he hasn't had as many since Christmas!

Letters are dropping. Over the last year what we put through on wave 2 has dropped a lot. Most of the time now it's not worth sequencing wave 2. Some batches now can be just a box any day of the week. The volumes have even dropped on wave 1

[POSTMAN]

Yes, letters have dropped but they still need to be fecking delivered, whatever the amount.
Those at the top need to realise it is what it is.

[Woody Guthrie]

I''m really struggling to see whose side the union are on.
I'm gonna take a punt and say the trial says it takes no minutes to do this, pretty much like collections on delivery and photo capture.

[fb1969]

Letters are dropping. Over the last year what we put through on wave 2 has dropped a lot. Most of the time now it's not worth sequencing wave 2. Some batches now can be just a box any day of the week. The volumes have even dropped on wave 1

Yeah thanks Sherlock. If you read my post, I didn't say they weren't - as POSTMAN says, they still have to be delivered no matter how few I have. And all the time we have to do that, our jobs cannot be compared to any other delivery company.

[SpacePhoenix]

Letters are dropping. Over the last year what we put through on wave 2 has dropped a lot. Most of the time now it's not worth sequencing wave 2. Some batches now can be just a box any day of the week. The volumes have even dropped on wave 1

Yeah thanks Sherlock. If you read my post, I didn't say they weren't - as POSTMAN says, they still have to be delivered no matter how few I have. And all the time we have to do that, our jobs cannot be compared to any other delivery company.

I think at some point letters and flats will be a couple of times a week, which will be part time duties, with normal packets, Tracked and SD being daily, full times duties with everyone doing them being required to be able to drive

[Woody Guthrie]

full times duties with everyone doing them being required to be able to drive

All new starts have been required to be able to drive for at least the last 10 years.

If you mean existing staff we've had this convo many times before SP, to do that they would need to do a complete fire & rehire and trust me if they do that the least of your worries would be whether you have a driving licence.

[SpacePhoenix]

full times duties with everyone doing them being required to be able to drive

All new starts have been required to be able to drive for at least the last 10 years.

If you mean existing staff we've had this convo many times before SP, to do that they would need to do a complete fire & rehire and trust me if they do that the least of your worries would be whether you have a driving licence.

You're forgetting the next pay deal. Everyone being able to drive is the sort of string that RM might try to attach to the deal

[Woody Guthrie]

No it's not.
It would more than likely end up with all non drivers filing a claim for constructive dismissal.
You can't force people to either learn to drive or be sacked.

[SpacePhoenix]

No it's not.
It would more than likely end up with all non drivers filing a claim for constructive dismissal.
You can't force people to either learn to drive or be sacked.

Lets face it, it's going to happen eventually like it or not. Over time more and more DOs are being located away from the area that they cover. As packets and Tracked increase even more, it'll reach a point where van shares won't be viable as one walk's worth will take up a van. How do you propose the work gets to the non-walker when that eventually happens?

[Woody Guthrie]

As packets and Tracked increase even more, it'll reach a point where van shares won't be viable as one walk's worth will take up a van. How do you propose the work gets to the non-walker when that eventually happens?

Bigger vans?

Other than the rurals most of ours are now transit sized, you could get 4 duties in each of them apart from maybe at Christmas.

You're inventing a problem that isn't really a problem, as each year passes the number of non drivers in the business diminishes through natural wastage and some of them choosing to learn to drive, despite your personal obsession with the topic it really isn't a major issue for the business and certainly not one that would require a change in policy.

[SpacePhoenix]

As packets and Tracked increase even more, it'll reach a point where van shares won't be viable as one walk's worth will take up a van. How do you propose the work gets to the non-walker when that eventually happens?

Bigger vans?

Other than the rurals most of ours are now transit sized, you could get 4 duties in each of them apart from maybe at Christmas.

You're inventing a problem that isn't really a problem, as each year passes the number of non drivers in the business diminishes through natural wastage and some of them choosing to learn to drive, despite your personal obsession with the topic it really isn't a major issue for the business and certainly not one that would require a change in policy.

Bigger vans, dream on. Many offices barely have enough room for their existing vans

[Woody Guthrie]

Bigger vans, dream on. Many offices barely have enough room for their existing vans

How do you know?, you work in a mailcentre and a transit takes up one parking bay, same as a bipper.