Hi all. We have had a lot of feedback on the rollout of photos on delivery and how that will best work alongside longstanding local safeplace instructions.
We’re talking to senders, the CWU and taking all of your feedback into account on this and expect to issue a formal policy change in the next few days.
But as there have been a lot of comments I wanted to keep you up to date on our current thinking and ask for any more feedback as we finalise our approach. Thanks again for all of the suggestions. Keep them coming. Here’s a quick video (converted to text) update.
Nick again
Since we've rolled out photo on delivery, the feedback from those customers has been incredibly positive.
They've seen a big reduction in the amount of people saying that they didn't receive an item. So that has been very successful. What we've also seen though, is feedback from, our posties that this is in some cases disrupting the longstanding safe place arrangements they've had with customers, which in the event that they're not there, they would leave an item.
So we are working through with those senders with all that feedback from you, with the CWU to agree the most appropriate approach.
We're not quite there yet. We're going through finalizing the details.
As you can understand, those are three really important stakeholders in what we're doing, and we need to make sure that we've got the best process taking all of that feedback into account, but what we think we want to do, I thought I'd share now. And it'd be great to get your feedback as we are finalising.
So first, if a customer has for that item sent through a safe place instruction, then clearly we should follow what is coming up on the PDA for that item, even if that's slightly different to your normal standing relationship, because they've made that request for that individual item.
So if the PDA tells you to do something, then please do that. If it doesn't, then what we'd like to do is if you've got a longstanding local arrangement with that recipient that says you can leave an item in a safe place, we want to allow people to do that. If that happens, then please, we would like everyone to follow the safe place process on the PDA rather than scanning it is delivered and leaving it there, so that we've got evidence of where it is that includes taking a photograph of that item in the safe place, we can see from all the data that many people are already doing this and it's working.
So that's what we think we want to roll down. We also think it'd be a good idea for posties and managers in the delivery offices to make a note of any of as local arrangements. Um, if it exists in something like a walk book, and that means that, we've got evidence of that request if there are any subsequent complaints against us.
And also if someone's covering that route, then they know what to do.
If there's no one in to receive delivery,we're proposing as part of this, which certainly there were some of the concerns that came back to us that no postie is going to be disciplined if they leave a packet in a safe place as a result of that local instruction.
But if we subsequently get a complaint from a recipient and they say, I never gave you that instruction, then we're going to need to show that information to the postie so they don't follow that local instruction again, if someone is going to say no, I never told you to leave it there.
We still want people to follow the existing processes around what is an appropriate, safe place. So, you know, no leaving it in, wheely bins, of course, but people don't always, ask us to leave items in somewhere, which is, uh, safe and dry. So follow those, standard instructions is what we want to roll out.
So that's what we're doing. We, uh, would like to conclude that in the next few days, and then we'll come out with an official update, but we wanted to keep you updated on what we are planning, what we are working through. If you have any feedback while we're finally, as in that, then we would love to know. So please drop me a line. Thank you very much all speak soon.
As always RM bring in some new system (that's not really been thought through) there's a mountain of unintended consequences .... and surprise ...... RM tell the Postie to revert to the tried & tested system that he's been using
