Hello all hope everyone is keeping healthy
Heard talk today that RM plans for all tracked items to have a photo taken when delivered.
Anyone got any updates or news re this ?
Seems a lot of effort considering we scan at doorstep already.
Take care
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Photo tracked
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mattick
- Posts: 117
- Joined: 26 Nov 2019, 21:28
- Gender: Male
Re: Photo tracked
Royal Mail & CWU National Joint Statement – Capture Photo On Delivery- Phase 2 Deployment
Further to LTB 444/21 regarding Phase 1, we have been involved in discussions with Royal Mail, both in terms of reviewing volumes in the phase 1 rollout and the expansion of the service to further deployment.
As Branches and Representatives are aware, Royal Mail faces an increasingly competitive landscape both in the letters and parcels market and their future success is dependent upon the ability to keep up with current trends, whilst providing value for money, excellent customer and quality of service. We also have firm joint commitments within our National agreements of maintaining job security, whilst also improving pay, terms and conditions for our members.
Royal Mail’s large Account Customers are asking carriers to capture a photographic image as proof of delivery; their rationale for wanting this capability is that it helps to reduce denial of receipts. Competitors such as DPD and Hermes already offer this capability, including Parcelforce. To retain and grow market share RM and the CWU are committed to ‘speed up this process’ to enable this capability within the Royal Mail Core Network.
Phase 1 was deployed before peak 2021 enabling the Capture Photo on Delivery service for Boohoo Tracked items, initially and subsequently extended to M&S and we have been advised just this week also, the Very Group. This has proven to be a success with both Boohoo and M&S and since the launch 3.5 million photographs/images have been taken. The Joint statement will now be extended from October 2021 and will be implemented with the next Phase as follows:
Phase 2: Capture Photo on Delivery Extended to All Tracked Non Signature Customers
Phase 2 is an extension of the capability that Boohoo, and M&S enjoy to all Tracked 24/48 non signature customers, excluding the majority of UKHSA Test Kits. In addition, following identification of an improvement opportunity by CWU, representatives and Delivery OPGs, there will be an enhancement to the visibility on the PDA that the item requires a photo. Royal Mail will ensure that all delivery units are fully briefed on the changes, including training that will be given by Workplace Coaches. Phase 2 is expected to go live 1st March.
Phase 3: Capture Photo Extended to Tracked Signature
The ability to capture a photo will be extended to signature tracked customers, in various configurations as follows:
Photo Only No Photo
Photo & name Name only
Photo, Signature, & Name Signature, & Name
Photo & signature Signature only
Phase 3 is expected to go live during April 2022, subject to technology changes.
A new outdoor Observed Time Values (OTV) along with the frequency of the task for Capture Photo on Delivery activity will be established and incorporated into Delivery Systems and the WIPWH productivity measures. This additional workload and activity will be built into OWM (Outdoor Workload Model which feeds into the WIPWH productivity measure) and the revision planning tools/systems. This will be completed by the start of the financial year 2022/23 (April 2022). These reviews and resultant uplift to the observed time values and planning values will be subject to further National discussions and agreement between RM Delivery Director and CWU Assistant Outdoor Secretary, ahead of the changes being included in OWM & GeoRoute systems. Further program and milestones are also set out in the Joint Statement attached.
Whilst both parties are jointly committed to ensure that the new OTVs and resultant changes to any current PVs, alongside the frequency uplifts are in place for the Phase 3 national rollout, (which would also enable this workload to be included into weekly resource meetings), units will need to review any ongoing and additional local factors which will need to be considered and put in place to support the full deployment of Capture Photo on Delivery. In relation to the above both parties have agreed that further communications and clarification explaining all agreed outputs will be required which will be shared as and when further developments take place.
Further phase 2 & 3 expansion of Photo on Delivery
Royal Mail will ensure that all delivery units are fully briefed on any changes, including the necessary training given by Workplace Coaches; confirmation of these processes are also reference in the Joint Statement.
On occasions OPG’s may get challenged by customers on taking a photo. If this is the case, OPG’s should politely advise the customer that they are requested to take a photo as proof of delivery, but if the customer refuses, items will be returned to sender. However, a customer may object strongly and not allow the OPG to take a photo (whether or not social distancing is applicable at the time) then the OPG may not be able to retain the parcel. Should this arise, then under no circumstances should the OPG become involved in a confrontation and should report the incident to their DOM/Manager on return to the office; the OPG will not be held responsible for the customer behavior in such circumstances.
Further to LTB 444/21 regarding Phase 1, we have been involved in discussions with Royal Mail, both in terms of reviewing volumes in the phase 1 rollout and the expansion of the service to further deployment.
As Branches and Representatives are aware, Royal Mail faces an increasingly competitive landscape both in the letters and parcels market and their future success is dependent upon the ability to keep up with current trends, whilst providing value for money, excellent customer and quality of service. We also have firm joint commitments within our National agreements of maintaining job security, whilst also improving pay, terms and conditions for our members.
Royal Mail’s large Account Customers are asking carriers to capture a photographic image as proof of delivery; their rationale for wanting this capability is that it helps to reduce denial of receipts. Competitors such as DPD and Hermes already offer this capability, including Parcelforce. To retain and grow market share RM and the CWU are committed to ‘speed up this process’ to enable this capability within the Royal Mail Core Network.
Phase 1 was deployed before peak 2021 enabling the Capture Photo on Delivery service for Boohoo Tracked items, initially and subsequently extended to M&S and we have been advised just this week also, the Very Group. This has proven to be a success with both Boohoo and M&S and since the launch 3.5 million photographs/images have been taken. The Joint statement will now be extended from October 2021 and will be implemented with the next Phase as follows:
Phase 2: Capture Photo on Delivery Extended to All Tracked Non Signature Customers
Phase 2 is an extension of the capability that Boohoo, and M&S enjoy to all Tracked 24/48 non signature customers, excluding the majority of UKHSA Test Kits. In addition, following identification of an improvement opportunity by CWU, representatives and Delivery OPGs, there will be an enhancement to the visibility on the PDA that the item requires a photo. Royal Mail will ensure that all delivery units are fully briefed on the changes, including training that will be given by Workplace Coaches. Phase 2 is expected to go live 1st March.
Phase 3: Capture Photo Extended to Tracked Signature
The ability to capture a photo will be extended to signature tracked customers, in various configurations as follows:
Photo Only No Photo
Photo & name Name only
Photo, Signature, & Name Signature, & Name
Photo & signature Signature only
Phase 3 is expected to go live during April 2022, subject to technology changes.
A new outdoor Observed Time Values (OTV) along with the frequency of the task for Capture Photo on Delivery activity will be established and incorporated into Delivery Systems and the WIPWH productivity measures. This additional workload and activity will be built into OWM (Outdoor Workload Model which feeds into the WIPWH productivity measure) and the revision planning tools/systems. This will be completed by the start of the financial year 2022/23 (April 2022). These reviews and resultant uplift to the observed time values and planning values will be subject to further National discussions and agreement between RM Delivery Director and CWU Assistant Outdoor Secretary, ahead of the changes being included in OWM & GeoRoute systems. Further program and milestones are also set out in the Joint Statement attached.
Whilst both parties are jointly committed to ensure that the new OTVs and resultant changes to any current PVs, alongside the frequency uplifts are in place for the Phase 3 national rollout, (which would also enable this workload to be included into weekly resource meetings), units will need to review any ongoing and additional local factors which will need to be considered and put in place to support the full deployment of Capture Photo on Delivery. In relation to the above both parties have agreed that further communications and clarification explaining all agreed outputs will be required which will be shared as and when further developments take place.
Further phase 2 & 3 expansion of Photo on Delivery
Royal Mail will ensure that all delivery units are fully briefed on any changes, including the necessary training given by Workplace Coaches; confirmation of these processes are also reference in the Joint Statement.
On occasions OPG’s may get challenged by customers on taking a photo. If this is the case, OPG’s should politely advise the customer that they are requested to take a photo as proof of delivery, but if the customer refuses, items will be returned to sender. However, a customer may object strongly and not allow the OPG to take a photo (whether or not social distancing is applicable at the time) then the OPG may not be able to retain the parcel. Should this arise, then under no circumstances should the OPG become involved in a confrontation and should report the incident to their DOM/Manager on return to the office; the OPG will not be held responsible for the customer behavior in such circumstances.
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redlen
- Posts: 1341
- Joined: 21 Dec 2021, 12:05
- Gender: Male
Re: Photo tracked
The only time any delivery person, be that Royal Mail, Amazon, TNT etc can take a photograph on private property is if there is a caveat in the contract between Royal Mail and the specific organisation with the Tracked service. When a customer orders a product, say, from AMAZON, they are agreeing by default, allowing that photograph to be taken in terms and conditions between the customer and AMAZON..
It is not applicable to normal specials, parcels etc, only specific Tracked items
Bit of smoke and mirrors as well.
It is alright saying rival carriers do this; they do it for a reason, that is door stepping if no answer.
It is not applicable to normal specials, parcels etc, only specific Tracked items
Bit of smoke and mirrors as well.
It is alright saying rival carriers do this; they do it for a reason, that is door stepping if no answer.
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POSTMAN
- SITE ADMINISTRATOR
- Posts: 32754
- Joined: 07 Aug 2006, 03:19
- Gender: Male
Re: Photo tracked
Long running thread here...
RMCtv : Photo Capture on Delivery
RMCtv : Photo Capture on Delivery
I Wrote-During Covid-Which is still relevant now
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
It's good to get these types of threads, the ridiculous my manager said bollox, so we can reassure ourselves that while the world is falling apart, Royal Mail managers are still being the low-life C***S they have always been.
My BFF Clash
The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
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wazer
- Posts: 357
- Joined: 17 Jan 2014, 21:20
- Gender: Male
Re: Photo tracked
Still waiting on communication from our bunch of numptys
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FirstPost
- Posts: 674
- Joined: 16 Aug 2018, 09:37
- Gender: Female
Re: Photo tracked
What date is this coming into place?
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CharlesG
- Posts: 180
- Joined: 20 May 2021, 20:09
- Gender: Male
Re: Photo tracked
I believe its now due to go live on Thursday 10th March, was supposed to go live on 8th March but apparently DOMs have not ‘upskilled’ enough posties to bring it in.
Our DOM showed posties a sheet, saying this is happening blah blah then got them to sign a piece of paper. No WTLL on it as there should be.
Let the complaints roll
Our DOM showed posties a sheet, saying this is happening blah blah then got them to sign a piece of paper. No WTLL on it as there should be.
Let the complaints roll
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postslippete
- Posts: 4188
- Joined: 14 Jul 2014, 16:27
- Gender: Male
Re: Photo tracked
mattick wrote: ↑02 Mar 2022, 23:29
In addition, following identification of an improvement opportunity by CWU, representatives and Delivery OPGs, there will be an enhancement to the visibility on the PDA that the item requires a photo. Royal Mail will ensure that all delivery units are fully briefed on the changes, including training that will be given by Workplace Coaches. Phase 2 is expected to go live 1st March.
Are you having a f**ing laugh.
Why don't they just pay us the extra that WPC are on for delivering these items
On the face of it, shareholder value is the dumbest idea in the world.
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Adison
- Posts: 33
- Joined: 02 Oct 2021, 13:46
- Gender: Female
Re: Photo tracked
In full swing today,
My god it was awful… SO many parcels & so much rain, customers were shutting the doors before I could even ask.
There are so many factors that they’ve not considered here. I have a customer who does not answer the door to anybody, her neighbour has explained she is and older lady, very anxious and has numerous health conditions, I get it. She doesn’t drive, local SO isn’t easy to get to either, what do you do - seriously?! Obviously this is just one example and the time it takes in addition to everything else as well.
My god it was awful… SO many parcels & so much rain, customers were shutting the doors before I could even ask.
There are so many factors that they’ve not considered here. I have a customer who does not answer the door to anybody, her neighbour has explained she is and older lady, very anxious and has numerous health conditions, I get it. She doesn’t drive, local SO isn’t easy to get to either, what do you do - seriously?! Obviously this is just one example and the time it takes in addition to everything else as well.