abuse from customer

[postielady30]

I posted a leaflet through someone's letterbox today and was halfway down the stairs when he opened his door and yelled at the top of his voice 'f*** off' then slammed his door shut so hard the noise nearly deafened me.

I was so shocked I stood still for a few seconds. Then I heard a door open and saw his neighbour come out and stare at the guy's door. I asked him if he heard that. He looked really freaked out and said he heard nothing and went back inside his flat. I left the building and delivered to a few more delivery points, but when I was walking back to the van the guy started yelling at me from his window. I have no idea what he was saying. Now I feel concerned about my safety. The guy might have mental health issues or be taking drugs.

Where do I stand in terms of refusing to deliver his mail? In fact, I'd rather not go into that block of flats at all. I considered calling the police but wasn't really sure if an offence had been committed. He didn't threaten me, but his behaviour was threatening. I have no idea what he was shouting out the window though.

[2yearpostie]

In ANY situation my DOM tells us if you dont feel safe dont go.

Make sure you Dom knows the situation that you dont feel safe and wont be going again (take a rep in with you if you have a crap dom)

[hazzeem025]

Report it to your DOM asap, your H&S rep and your union rep. You have every right to refuse delivery to that address/ block of flats because you have been threatened. Your DOM should send a letter to the address (addresses) explaining that deliveries have been suspended due to abusive behaviour. Don't let the DOM fob you off about it.

[grchpo]

If he sends a letter who is gonna deliver it. Here's a letter to tell you I'm not delivering your letters anymore, that'll go down well.

[postielady30]

I definitely don't feel safe. Normal people don't behave that way. I think he was on drugs. And the fact his neighbour looked terrified and denied hearing anything tells me the neighbour is scared of him.

[TrueBlueTerrier]

If he sends a letter who is gonna deliver it. Here's a letter to tell you I'm not delivering your letters anymore, that'll go down well.

The manager does.

[TrueBlueTerrier]

To the OP, you can report it to the police, threatening behaviour is a crime, as is swearing in a public place

[postielady30]

To the OP, you can report it to the police, threatening behaviour is a crime, as is swearing in a public place

Thanks. I might give the police a call tomorrow and report it. If the neighbour lies to the police, I won't have a witness. Maybe some people heard or saw him shout from the window.

[TrueBlueTerrier]

To the OP, you can report it to the police, threatening behaviour is a crime, as is swearing in a public place

Thanks. I might give the police a call tomorrow and report it. If the neighbour lies to the police, I won't have a witness. Maybe some people heard or saw him shout from the window.

They don't need a witness unless they charge him.. They will most likely warn him about his behaviour.

[PostmanBitesDog]

To the OP, you can report it to the police, threatening behaviour is a crime, as is swearing in a public place

Thanks. I might give the police a call tomorrow and report it. If the neighbour lies to the police, I won't have a witness. Maybe some people heard or saw him shout from the window.

From the sounds of it, the police might even say, "Oh, him. Yeah, we've dealt with him before."

[frankieboy]

I had one like that after delivering a leaflet/ d2d, came out and shouted obscenities so I shouted back " I didn't effing send it I just deliver", went straight back in. To save any further aggro I don't deliver any unaddressed mail to them anymore, had no further problems.

[Acca Dacca]

I had one like that after delivering a leaflet/ d2d, came out and shouted obscenities so I shouted back " I didn't effing send it I just deliver", went straight back in. To save any further aggro I don't deliver any unaddressed mail to them anymore, had no further problems.

Dont follow this course of action - two sackworthy offences there in swearing at a customer and not delivering door to doors unless they have an official opt out

[frankieboy]

I had one like that after delivering a leaflet/ d2d, came out and shouted obscenities so I shouted back " I didn't effing send it I just deliver", went straight back in. To save any further aggro I don't deliver any unaddressed mail to them anymore, had no further problems.

Dont follow this course of action - two sackworthy offences there in swearing at a customer and not delivering door to doors unless they have an official opt out

Yes sorry should have added more, don't swear at the customer; might inflame situation. But I would tell manager that you would feel safer not delivering a d2d to that house, some people get really riled when we deliver them and to me it's not worth the abuse.

[robbertwhitton]

I would certainly log it with boss and get a special be aware card made up,and speak to the neighbors as time consuming that is,is he new to your delivery?he may have an issue,nowt so queer as folk!!!good luck

[bishopoflove]

It happens all the time there's some right loons out there, I just ignore them, smile and say nothing then walk away