LTB 393/20 - Royal Mail and CWU National Joint Statement - Consumer Collections Pilot and National Deployment

Post by **POSTMAN** » 26 Jul 2020, 15:56

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No. 393/20

24th July 2020

Dear Colleagues,

Royal Mail and CWU National Joint Statement – Consumer Collections Pilot and National Deployment

Further to LTB 331/20 which was focused on introducing the training plan for the introduction of Consumer Collections, the Department have now concluded a National Joint Statement for the initial pilot and rollout of the service and product.

As Branches will no doubt be aware there is undoubtedly a demand from online retailers and marketplace sellers to have a doorstep collection service for returns and outbound parcels. This growth in the market is being targeted by Royal Mails competitors, and therefore in order that Royal Mail can compete in the parcels market there is a need to provide a doorstep collection service for customers.

Customers will be able to book a collection on the Tracked Returns Portal; via retailer’s websites; on the Click & Drop shipping system; or on Royal Mail’s app. These items will be collected by the delivery staff who are in the vicinity or attending sites for deliveries.

The Joint Statement issued in June 2020 – LTB 331/20 set out the training plan, as below:

• Work Place Coach (WPC) training sessions to commence on 6th July and finish by the 7th August 2020.

• WPCs to cascade training to frontline OPG’s from 13th July and conclude by 9th October 2020.

Part of the agreed training plan was on the basis that Customers will be able to book a collection on the Tracked Returns Portal; via retailer’s websites; on the Click & Drop shipping system; or on Royal Mail’s app. These items will be collected by OPG’s who are in the vicinity or attending sites for deliveries. The service will be limited to no more than 5 addresses per day/delivery route Monday – Saturday, and items restricted to a maximum of 20kg and size.

Pilot and National Deployment Plan

We have now Jointly agreed with Royal Mail the deployment approach and timescales which are outlined below: –

CWU and Royal Mail via the Local Joint Working Group jointly conduct a pilot in West of England Area over a 4-week period;

• Pilot in the Bristol Operations Manager area – 21st September to 2nd October;

• Expand pilot to the remaining units in the West of England Service Delivery Leader area – 5th October to 16th October.

• Targeted National Launch – 19th October

The Joint Statement reaffirms that Health & Safety is of paramount importance and that the necessary SSOW will be put in place and that all issues arising in this respect will be proper to the relevant RM safety experts and the CWU National Health & Safety Department.

In addition, Branches will note that the Joint Statement also confirms that Royal Mail and the CWU will jointly review progress against the set criteria during the pilot phase including a study involving Industrial Engineers in order to determine and establish the correct time identified for the tasks involved. All data/information generated from the deployment will be shared with the CWU at a National level to assist with further discussions regarding future revision activity and Resourcing to Workload, along with the accuracy of traffic forecasting.

We will also Jointly review the pilot in order to resolve any issues highlighted arising from it and in order to jointly confirm the roll out timescales for National deployment which is targeted to commence on the 19th October.

Any queries to the content of the above please contact the Outdoor Department reference 532, email address: outdoorsecretary@cwu.org.

Yours sincerely,

Mark Baulch

CWU Assistant Secretary

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2yearpostie · Post by **2yearpostie** » 26 Jul 2020, 16:05

Do we get a prompt on the pda where to collect from then?

gary1975 · Post by **gary1975** » 26 Jul 2020, 16:21

There isn’t even enough room for what has to be delivered never mind picked up

Deadly · Post by **Deadly** » 26 Jul 2020, 17:11

"A demand from online retailers and marketplace sellers to have a doorstep collection service for returns and outbound parcels"

"The service will be limited to no more than 5 addresses per day/delivery route"

So this could also be used by the many home based ebay/Amazon sellers too. These sellers often send numerous items in one posting so it's interesting to see that the statement says five addresses per delivery route rather than five items. Royal Mail had better order some larger vans.

2yearpostie · Post by **2yearpostie** » 26 Jul 2020, 17:16

Wonder what takes priority to cut off now, tracked specials mail or collections?

endofdays1982 · Post by **endofdays1982** » 26 Jul 2020, 21:30

This is a cracker, so not only do the union roll over for us all of a sudden to take parcel forces parcels, now we have to fight against lapsing everyday constant arguments with managers, and all of a sudden its agreat idea to do extra collections, ive no doubt the weights of these parcels will be a ton, probably finish the back off, great union we have! roll over as usual

Post by **SpacePhoenix** » 26 Jul 2020, 23:23

Whoever wrote that LTB obviously doesn't realise that the upper weight limit for Tracked is 30Kg, not 20Kg

mags999 · Post by **mags999** » 27 Jul 2020, 00:08

why don't they just stick a brush up wa arse to clean the van when wa finished

worktotime · Post by **worktotime** » 27 Jul 2020, 09:09

here we go again

, how can the union agree to anything else when there are deliverys and loops being left everyday in offices just because they dont want to pay o/t to posties to complete , so how can you keep adding more work into deliverys when there is no time to do what we do now ?

, i think these people need to get in the real world.

bogstandard · Post by **bogstandard** » 27 Jul 2020, 10:12

2yearpostie wrote:Wonder what takes priority to cut off now, tracked specials mail or collections?

Historically everything collections wise has been the poor relation to deliveries.

bogstandard · Post by **bogstandard** » 27 Jul 2020, 10:23

It's not clear when the collection is made, whilst on a loop? when you move your van? when you go past the address? at the end of the delivery? Similarly all collection times from sites other than boxes is a minimum of 3 minutes unless informed that it will take longer, so that's 15 minutes there, not including any drive time, somewhere between 5 and 10 minutes at a guess. With all this revision activity planned then you would imagine that would need to be factored in. Let say they give us 30 minutes for the lot, generous , how lot before some bright spark rocks up back at the office an hour and a half early saying they didn't have a M/R or any collections to make, and knowing one bloke in my D.O. on docket too.

Deadly · Post by **Deadly** » 27 Jul 2020, 14:58

Does anyone on here deliver to a Post Office? You can guess what will be the next thing!

gary1975 · Post by **gary1975** » 27 Jul 2020, 16:42

Deadly wrote:Does anyone on here deliver to a Post Office? You can guess what will be the next thing!

Local collects are a pain in the arse already

Post by **Sugar** » 28 Jul 2020, 09:51

I can see post offices loosing a lot of business if this gets rolled out full time.

Well done union, robbing Peter to pay Paul

wallan · Post by **wallan** » 28 Jul 2020, 10:21

Sugar wrote:I can see post offices loosing a lot of business if this gets rolled out full time.

Well done union, robbing Peter to pay Paul

Sub Postmaster looses commission for not handling the items , relief collections cancelled due to reduction in the number of items being collected

ROYALMAILCHAT