Special - denial of recipt

Seymour Buts · Post by **Seymour Buts** » 16 Jul 2020, 15:17

Posting for a mate.

A friend delivered a special to a block of flats, and long story short the customer has denied receving. He's a reserve so was covering this duty which is currently vacant. The post boxes are on walls outside so that is the delivery point. Somebody has walked out the building communal area and basically said anything for me and my mate gave him the special. Given the postie was at the delivery point, and customer walked out the building I'm unsure if he's down owt wrong? Does anybody know the official procedure for flats and communal areas?

clashcityrocker · Post by **clashcityrocker** » 16 Jul 2020, 15:35

I believe the delivery point is at the door for something requiring a signature.

Post by **POSTMAN** » 16 Jul 2020, 15:44

Possible scam, order something then lay in wait.
Rule number 1 and what I do, either ID or ok, lets go to your front door, open it then I'll give it to you, done that loads.

Ren Hoëk · Post by **Ren Hoëk** » 16 Jul 2020, 16:23

POSTMAN wrote:Possible scam, order something then lay in wait.
Rule number 1 and what I do, either ID or ok, lets go to your front door, open it then I'll give it to you, done that loads.

I thought Possible scam. Though I must admit I also have done this. I only deliver to one block of flats and its a quite a well to do area. Usually old people or regulars I recognise asking "anything for me". Il use this as a reminder to ask for ID in future if I haven't buzzed them down to the door.

chickenwittle · Post by **chickenwittle** » 16 Jul 2020, 19:39

Maybe your friend doesn’t remember properly . He would have had to write the name in his pda if it was a special and the gps on the pda would show he delivered it to the correct block , if you know what I mean .

Cucumber · Post by **Cucumber** » 16 Jul 2020, 19:52

I hope nothing comes of it, but there are a lot of chancers out there. The current 'signing for' items is fraught with issues.
I've been hauled in 3 times for things since covid started on things that if true and proven I could have been sacked for. Customer word against mine each time, I've got to prove my innocence, which I have been each time.

Route1 · Post by **Route1** » 16 Jul 2020, 23:25

POSTMAN wrote:Possible scam, order something then lay in wait.
Rule number 1 and what I do, either ID or ok, lets go to your front door, open it then I'll give it to you, done that loads.

This.

If i dont know them, then sorry cant handover on street / stairs etc. Not supposed to hand over mail except at door but i'd accept ID otherwise go open your front door.

sorefeet17 · Post by **sorefeet17** » 17 Jul 2020, 08:56

If someone says "anything for me" unless I know them its always " depends, who are you and where do you live?" if they look a bit shifty I will ask for their postcode as well, if its for a special I want I.D.

Woody Guthrie · Post by **Woody Guthrie** » 17 Jul 2020, 09:44

POSTMAN wrote:Possible scam, order something then lay in wait.
Rule number 1 and what I do, either ID or ok, lets go to your front door, open it then I'll give it to you, done that loads.

That's the official position I think, customer must be inside the premises, not outside in the garden, on the stairs, in the car etc.

I don't think even the ID thing flies but it would probably be enough to cover your arse to a certain extent.

P. S. Used to do it with Giros all the time back in the day even when they met me three streets away from their house. Start walking mate....

clashcityrocker · Post by **clashcityrocker** » 17 Jul 2020, 13:42

I don't think asking for ID comes under the correct procedure.
I have never been trained on what ID is acceptable when handing out Special Deliveries to people not at their address.
I think it would come under a breach of the mail integrity.

Woody Guthrie · Post by **Woody Guthrie** » 17 Jul 2020, 13:48

clashcityrocker wrote:I don't think asking for ID comes under the correct procedure.

I don't think it does either but it would probably be enough mitigation to avoid a conduct charge in most cases.

Seymour Buts · Post by **Seymour Buts** » 17 Jul 2020, 22:04

Woody Guthrie wrote:
POSTMAN wrote:Possible scam, order something then lay in wait.
Rule number 1 and what I do, either ID or ok, lets go to your front door, open it then I'll give it to you, done that loads.
That's the official position I think, customer must be inside the premises, not outside in the garden, on the stairs, in the car etc.

I don't think even the ID thing flies but it would probably be enough to cover your arse to a certain extent.

P. S. Used to do it with Giros all the time back in the day even when they met me three streets away from their house. Start walking mate....

I understand this, and realise why but in those dog awareness videos we watch you're encouraged to call the customer over to the gate to collect items if you suspect there's a dog on the property. How's that different to what my mate did?

He was honest about what happened and the GPS shows the correct area I believe so we'll see what happens.

Seymour Buts · Post by **Seymour Buts** » 17 Jul 2020, 22:07

Giros must've been a nightmare I'd imagine, way before my time! When was that out of interest? 80, 90's before it all changed to direct debit?

Route1 · Post by **Route1** » 18 Jul 2020, 02:44

clashcityrocker wrote:I don't think asking for ID comes under the correct procedure.
I have never been trained on what ID is acceptable when handing out Special Deliveries to people not at their address.
I think it would come under a breach of the mail integrity.

Correct, you cant hand anything out in the street. No exceptions.

If I was going to hand something over to someone i dont know i'd probably ask for ID but wouldnt hand anything over as its not allowed...honest I wouldnt

postieblueshirt · Post by **postieblueshirt** » 19 Jul 2020, 16:52

Seymour Buts wrote:Giros must've been a nightmare I'd imagine, way before my time! When was that out of interest? 80, 90's before it all changed to direct debit?

Definitely had giro's in 90s that's when I started but honestly can't remember when they stopped.saturdays were the worst p.o closed at 12:30 if they missed it they couldn't get rat arsed on a Saturday night lol