So how can this happen?

ashadd · Post by **ashadd** » 13 Jun 2020, 15:34

I ordered an item off e bay, having believed it was in the UK. It wasnt, it was from China.So i waited and waited knowing it would be a while for it to arrive.Anyway i checked the Royal Mail tracking number and it shown it was delivered a week earlier.I complained to the company that i had not received the item. I was already to ask my postie if he had seen this parcel when i got an email from this company saying it had not been sent as they were out of stock and would i like another type.
So my point being is , how can it be shown as delivered by RM when it wasnt even sent out, and how many posties have been accused of not delivering these items?

Post by **SpacePhoenix** » 13 Jun 2020, 15:44

Some companies import stuff to warehouses near Heathrow, they then forward the items on into Royal Mail's network using a Royal Mail tracking number (typically using Tracked 24 or Tracked 48)

Post by **fb1969** » 13 Jun 2020, 16:25

They may have given you an incorrect number and/or a number for a package to someone else. There is a scam involving this type of thing, but obviously that hasn't happened in your case.

Broxi51 · Post by **Broxi51** » 13 Jun 2020, 16:49

Maybe they used the item number for another package since they
didn't send your item.

Partyondude · Post by **Partyondude** » 14 Jun 2020, 11:17

Barcode might have not scanned, Postie typed the number and got a number wrong.

Seymour Buts · Post by **Seymour Buts** » 14 Jun 2020, 12:10

Partyondude wrote:Barcode might have not scanned, Postie typed the number and got a number wrong.

Could also be a duplicate. I believe firms are charged now when a tracked item scanned at the mail centre, some are getting round this by printing the same tracking code over and over it would appear. I noticed it when trying to scan two items, I got the message on the pda you get when scanning the same thing twice.

Post by **wacko74** » 14 Jun 2020, 14:08

Seymour Buts wrote:
Partyondude wrote:Barcode might have not scanned, Postie typed the number and got a number wrong.
Could also be a duplicate. I believe firms are charged now when a tracked item scanned at the mail centre, some are getting round this by printing the same tracking code over and over it would appear. I noticed it when trying to scan two items, I got the message on the pda you get when scanning the same thing twice.

Yes I've had this happen a few times.

Never sure if it's a genuine mistake on the part of the sender and they've somehow accidentally duplicated the order and have sent the customer 2 identical items when only one was ordered, or if it is deliberate fraud on the senders part and they're sending out 2 items for the delivery cost of one?

yellowbelly · Post by **yellowbelly** » 14 Jun 2020, 19:00

wacko74 wrote:
Seymour Buts wrote:
Partyondude wrote:Barcode might have not scanned, Postie typed the number and got a number wrong.
Could also be a duplicate. I believe firms are charged now when a tracked item scanned at the mail centre, some are getting round this by printing the same tracking code over and over it would appear. I noticed it when trying to scan two items, I got the message on the pda you get when scanning the same thing twice.
Yes I've had this happen a few times.

Never sure if it's a genuine mistake on the part of the sender and they've somehow accidentally duplicated the order and have sent the customer 2 identical items when only one was ordered, or if it is deliberate fraud on the senders part and they're sending out 2 items for the delivery cost of one?

Happened to me as well (with packets from reputable firms). Just told to scan each item delivered separately at the doorstep, managers not interested
in chasing this loss of revenue up.