MRM.COM : Consumers are demanding more and more

Post by **POSTMAN** » 03 Feb 2020, 22:14

The online shopping mindset has changed dramatically in recent years with customers now expecting to receive their purchases as quickly as possible.

Next Day delivery is a growing area of our market with more and more people expecting to receive their items just one day after ordering.

Hear Mike Pitt, eBay director of shipping and logistics, talk about delivery trends for 2020 and how he expects customers to continue to expect to have faster deliveries available as an option.

‘I don’t think everything will move to Next Day delivery,’ he said. ‘But I think consumers are demanding more and more and this will continue to grow.

‘They want to be able to have the option of Next Day delivery and potentially pay a little bit more for it, while also having the other options available to them as well.’

Post by **POSTMAN** » 03 Feb 2020, 22:24

How apt...."It's a puuuuppet!"

richietns · Post by **richietns** » 04 Feb 2020, 07:05

Another way of saying we have to beat the rivals they weren't botherd when rm was a monopoly.

yubin282 · Post by **yubin282** » 04 Feb 2020, 14:01

"customers now expecting to receive their purchases as quickly as possible"

The same customers that wait 6 weeks for their chinese packets to arrive.

Dorset Plodder · Post by **Dorset Plodder** » 04 Feb 2020, 14:37

I "Want" to be millionaire .... But sometimes you can't have what you want. Perhaps the whole Business should stop pandering to the needs of the Entitled, and give them some realistic expectations in life? I had a packet for my Daughter delivered at Late o'clock on Sunday Night by "Dirty Van Man", I thought Bugger that for a Game of Posties .... I certainly wouldn't want to be out at that time.

Unless it's something URGENT like Medication, or Pasports/Tickets, I can never see how people can't afford to wait a few days for their E-Bay Rubbish.

yubin282 · Post by **yubin282** » 04 Feb 2020, 16:33

Dorset Plodder wrote:I "Want" to be millionaire .... But sometimes you can't have what you want. Perhaps the whole Business should stop pandering to the needs of the Entitled, and give them some realistic expectations in life? I had a packet for my Daughter delivered at Late o'clock on Sunday Night by "Dirty Van Man", I thought Bugger that for a Game of Posties .... I certainly wouldn't want to be out at that time.

Unless it's something URGENT like Medication, or Pasports/Tickets, I can never see how people can't afford to wait a few days for their E-Bay Rubbish.

Well said, i want never gets.

Sir Henry · Post by **Sir Henry** » 04 Feb 2020, 18:51

The customer wants but WE end up paying

Postie45 · Post by **Postie45** » 04 Feb 2020, 20:03

Dorset Plodder wrote:I "Want" to be millionaire .... But sometimes you can't have what you want. Perhaps the whole Business should stop pandering to the needs of the Entitled, and give them some realistic expectations in life? I had a packet for my Daughter delivered at Late o'clock on Sunday Night by "Dirty Van Man", I thought Bugger that for a Game of Posties .... I certainly wouldn't want to be out at that time. :sad:

Unless it's something URGENT like Medication, or Pasports/Tickets, I can never see how people can't afford to wait a few days for their E-Bay Rubbish. :cuppa

i think the point is, if RM dont do what the customer wants, then other companies will and therefore RM lose that business.

Tinoblade · Post by **Tinoblade** » 04 Feb 2020, 20:09

It's not about what we think is important as in what time and how quick they want it. If the customer wants it we need to try and meet the needs of them other wise they will be gone, cause for sure someone else will meet the demands