Just wondered...

masterblaster · Post by **masterblaster** » 16 Dec 2019, 15:08

I usually pick up the letters from a farm estate office but draw the line at taking parcels, they asked today if I could take a small packet, which would have been OK, apart from it was a tracked. I just wondered if I had of taken it, is there any way to scan it in to the system on my pda? We just have a PO counter and I know they don't accept tracked.

leolion855 · Post by **leolion855** » 16 Dec 2019, 15:42

possibly on indoor yes

Jefferson Starfish · Post by **Jefferson Starfish** » 16 Dec 2019, 15:43

I recently sent a tracked myself(an ebay return), it was scanned at the PO and I got a receipt/certificate of posting.

I'm not sure there's anything really stopping you from taking a tracked package and just posting it along with the letters you take, as long as the farm don't want proof it was posted.

Why don't your PO accept tracked?

masterblaster · Post by **masterblaster** » 16 Dec 2019, 16:36

Jefferson Starfish wrote:I recently sent a tracked myself(an ebay return), it was scanned at the PO and I got a receipt/certificate of posting.

I'm not sure there's anything really stopping you from taking a tracked package and just posting it along with the letters you take, as long as the farm don't want proof it was posted.

Why don't your PO accept tracked?

PO just say I need to take it to a RM counter to get a receipt, I could just put it in the bag I know, I just wondered if it could be scanned before it gets to the DO, in case it goes missing.

Post by **wallop** » 16 Dec 2019, 16:48

Use the thing on the PDA to reccomend them for a paid for collection,Then they'll be able to send tracked.

Post by **wacko74** » 16 Dec 2019, 17:14

I took a tracked return off a customer the other day, asked my DOM when I got back to the D.O. if it needed scanning in to the D.O. but he said no.

ssdd · Post by **ssdd** » 16 Dec 2019, 17:28

wacko74 wrote:I took a tracked return off a customer the other day, asked my DOM when I got back to the D.O. if it needed scanning in to the D.O. but he said no.

So if it goes missing, where are they going to come looking....? Answers on a postcard please. Recorded delivery of course, and don't forget to scan.

ssdd · Post by **ssdd** » 16 Dec 2019, 17:53

wacko74 wrote:I took a tracked return off a customer the other day, asked my DOM when I got back to the D.O. if it needed scanning in to the D.O. but he said no.

Wacko, was this a residential customer? Correct me if I'm wrong, but I don't think we should be doing this at the moment. I expect down the line we will be however. The reason being, just as has been highlighted, there's no option to scan as 'collected'. It's tempting to just slip it in your bag if it's small, but what happens when the customer wants that big box returned? You'll have to cut off incurring more time.

When customer collections come in they will have to be incorporated into duty time, or are you just going to absorb this extra work to do customers a favour or earn brownie points? Have a good think about this before you continue to do it.

I refused a customer the other day, saying "I would do it for you, but it has to be scanned in at the Post Office, sorry." They were totally understanding about this.

Killerbees · Post by **Killerbees** » 16 Dec 2019, 18:20

Tracked returns that get handed in at the callers office get a scan under enquiry office - acceptance . I pick an odd one up from the old dears on my round , save them making the trip . Just scan it in when I get back to the office

ted_e_bear · Post by **ted_e_bear** » 16 Dec 2019, 18:21

Yeah you can accept it, it's indoor-acceptance or something like that on your pda,that will give the customer an online record that the item has been handed to royal mail but tbh I'd go with the other replies and say no I think you have to drop them at a post office to get a receipt etc as obviously if it's never seen again then they'll just blame you !

picture123 · Post by **picture123** » 16 Dec 2019, 18:36

Indoor-Enquiry Office-Acceptance Scan

Post by **97gaz** » 16 Dec 2019, 20:07

No-one should be scanning anything on indoor other than CSP staff.

ssdd · Post by **ssdd** » 16 Dec 2019, 20:26

97gaz wrote:No-one should be scanning anything on indoor other than CSP staff.

Here-here. Looks like we have a few heros here.

yellowbelly · Post by **yellowbelly** » 16 Dec 2019, 20:52

ssdd wrote:
97gaz wrote:No-one should be scanning anything on indoor other than CSP staff.
Here-here. Looks like we have a few heros here.

Really? ''No-one should be scanning anything on indoor''? So, if you're a rural office attached to a PO
counter who won't (or whose system can't) scan in items and we have no RM CSP staff what do you suggest we do?

ssdd · Post by **ssdd** » 16 Dec 2019, 20:55

yellowbelly wrote:
ssdd wrote:
97gaz wrote:No-one should be scanning anything on indoor other than CSP staff.
Here-here. Looks like we have a few heros here.
Really? ''No-one should be scanning anything on indoor''? So, if you're a rural office attached to a PO
counter who won't (or whose system can't) scan in items and we have no RM CSP staff what do you suggest we do?

I guess there will be exceptions, but in general no. It's not our job to do it. Yet!