Yes it is a strange phenomenon that when our health service hospitals were run by Matrons and a Senior Consultant there was no problems with waiting lists, cancelled operations, cancelled appointments or risk of catching other diseases.
As soon as market forces/capitalism was introduced we see a rapid reduction in service quality, reduction in cleanliness, as well as the other problems mentioned above. Add to that the addition of Accountants, Human Resources, Non clinical management and all manner of lower management jobs , all of which are the reason why the NHS has become a donosaur in terms of cost to the tax payer. Meanwhile those at the sharp end of the business, nurses, Junior Doctors, Porters, Cleaners, Kitchen Staff etc have all seen their work increase whilst their wages have decreased in real terms during Tory austerity.
Capitalism has been transposed in to Royal Mail where once upon a time there was a Postmaster General who had probably worked his way up from the workshop floor and new what was required to make the process work efficiently. Royal Mail is now that same dinosaur with a Chief Executive paid Millions per year but who has no idea how to make this business work efficiently. He is surrounded by layers of senior managers who again have no shop floor experience and there only job is to download orders to lower management who are versed in the tactics of bullying and treating individuals who want to work to their contracted hours differently to those who work overtime, and are not seen by the shop floor to make a difference to the smooth running of the work.
No public entity, private company or any form of business can operate efficiently, fairly, legitimately and in the end profitably if there is continuous mis management, overworking and bullying of staff and where there is a massive difference in pay of those who are creating the problem against those who are creating the income.
Capitalism can only work where everyone who works in that business is treated with dignity and respect, with a fair workload and receives a fair reward from the profits made. Unfortunately we are a from the Animal race and we all know that the Darwin theory of Survival of the Fittest will always hold sway. Humanity is only apparent in a minority of our species. For this reason a socialist society must be a preferred alternative to a capatalist society