good complaints

leolion855 · Post by **leolion855** » 19 Jun 2019, 17:27

What happens if you get a complaint that you HAVEN'T left a parcel in someones bin/porch/shed ( like the regular posties does), and instead taken it to the local post office/collection point/DO and left a 739,does it still get put on your record towards conduct even though you've done the job correctly?

FacesOfStone · Post by **FacesOfStone** » 19 Jun 2019, 17:40

I wouldn’t have thought so, but I can’t speak with any certainty on that. I did once have an informal 'complaint' (I was told it was mentioned when the person in question collected their package) for not signing and leaving Signed For stuff in their safe place.

rubberbond · Post by **rubberbond** » 19 Jun 2019, 17:56

If your line manager has anything about them , they will challenge the complaint back , so that it is removed from the system.

Bernardson · Post by **Bernardson** » 19 Jun 2019, 19:37

leolion855 wrote:What happens if you get a complaint that you HAVEN'T left a parcel in someones bin/porch/shed ( like the regular posties does), and instead taken it to the local post office/collection point/DO and left a 739,does it still get put on your record towards conduct even though you've done the job correctly?

I've never heard of complaints being compiled towards a future conduct. Surely the correct procedure is to deal with each complaint when it arises.
In the example above I can't see how there could be any action against the Postie.

Seymour Buts · Post by **Seymour Buts** » 19 Jun 2019, 22:11

It won't be upheld. We had a spite of these after they basically banned us from leaving stuff safe, including porches. Posties were actually encourging their regulars to complain and mangement relented within a matter of days.

scoobydo79 · Post by **scoobydo79** » 20 Jun 2019, 17:25

We had a senior manager announce We must achieve first time delivery while our union rep chimed in “at the delivery officers discretion “ on a loop at everything the manager said lol.

k979aaa · Post by **k979aaa** » 20 Jun 2019, 19:14

scoobydo79 wrote:We had a senior manager announce We must achieve first time delivery while our union rep chimed in “at the delivery officers discretion “ on a loop at everything the manager said lol.

Managers have targets first time delivery is one and it also allows them to cut callers office hours but make no mistake they will hunt you down for not making delivery to a secure place targets are one thing putting a target on your own back is another!

Dorset Plodder · Post by **Dorset Plodder** » 20 Jun 2019, 19:51

scoobydo79 wrote:We had a senior manager announce We must achieve first time delivery while our union rep chimed in “at the delivery officers discretion “ on a loop at everything the manager said lol.

Very Good

I used have a Good DOM who would read out all the RM Diktats with a straight face, and then whenever questioned about the likelyhood of this latest Hair-Brained scheme working would say, "I stand before you wearing my Royal Mail Hat telling you this is the way it will be done"!

Don't we all love the Reserve Postie who undoes all your efforts to "Train" customers telling them No You will not sign for their parcels (even if they don't mind), they must leave you somewhere safe & secure to leave parcels (no you're not going to just leave them on their doorstep because it's a nice area), perhaps you should consider a Local Collect at your nearby Post Office (because you're at work all day)?

Then the week you come back off leave you get the "Parcel Junkies" collaring you saying, "While you were away that other Postie said he didn't mind signing for all my parcels, and if I wasn't in he'd just leave them in my Wheely Bin"! ....Cue next training module: "Things Your Postie shouldn't be doing if he wants to keep his job".

PostmanBitesDog · Post by **PostmanBitesDog** » 20 Jun 2019, 20:28

leolion855 wrote:What happens if you get a complaint that you HAVEN'T left a parcel in someones bin/porch/shed ( like the regular posties does), and instead taken it to the local post office/collection point/DO and left a 739,does it still get put on your record towards conduct even though you've done the job correctly?

You did the right thing. Unlike this silly jerk:

A Royal Mail Postman forged my signature and left a parcel under my wheelie bin.

k979aaa · Post by **k979aaa** » 20 Jun 2019, 20:49

PostmanBitesDog wrote:
leolion855 wrote:What happens if you get a complaint that you HAVEN'T left a parcel in someones bin/porch/shed ( like the regular posties does), and instead taken it to the local post office/collection point/DO and left a 739,does it still get put on your record towards conduct even though you've done the job correctly?
You did the right thing. Unlike this silly jerk:

A Royal Mail Postman forged my signature and left a parcel under my wheelie bin.

For the time it took him why not just P739 it?

Dorset Plodder · Post by **Dorset Plodder** » 20 Jun 2019, 20:53

My thoughts exactly... he wasn't really saving any time was he? The parcel wasn't that big either so it wasn't a case of, "I'm not carrying this bloody Great parcel all the way back to the Office". Makes you wonder what goes through some peoples minds.

k979aaa · Post by **k979aaa** » 20 Jun 2019, 21:01

Dorset Plodder wrote:My thoughts exactly... he wasn't really saving any time was he? The parcel wasn't that big either so it wasn't a case of, "I'm not carrying this bloody Great parcel all the way back to the Office". Makes you wonder what goes through some peoples minds.

Probably be a manager by now in some office near you or I.

Interested-seeker · Post by **Interested-seeker** » 23 Jun 2019, 14:56

Dorset Plodder wrote:
scoobydo79 wrote:We had a senior manager announce We must achieve first time delivery while our union rep chimed in “at the delivery officers discretion “ on a loop at everything the manager said lol.

Very Good I used have a Good DOM who would read out all the RM Diktats with a straight face, and then whenever questioned about the likelyhood of this latest Hair-Brained scheme working would say, "I stand before you wearing my Royal Mail Hat telling you this is the way it will be done"!

Don't we all love the Reserve Postie who undoes all your efforts to "Train" customers telling them No You will not sign for their parcels (even if they don't mind), they must leave you somewhere safe & secure to leave parcels (no you're not going to just leave them on their doorstep because it's a nice area), perhaps you should consider a Local Collect at your nearby Post Office (because you're at work all day)?

Then the week you come back off leave you get the "Parcel Junkies" collaring you saying, "While you were away that other Postie said he didn't mind signing for all my parcels, and if I wasn't in he'd just leave them in my Wheely Bin"! ....Cue next training module: "Things Your Postie shouldn't be doing if he wants to keep his job".

That is funny because I find it is the duty holders at my office who sign for stuff. I get their customers disapproving of me because I won't do the same for them.

Seymour Buts · Post by **Seymour Buts** » 23 Jun 2019, 16:13

I draw a line at signing for stuff. I won't do it in any circumstances, as we all know many do though. One guy in my office has been on a stage 3 for doing it on about the last 5 occasions he's been caught.

Mr Blonde · Post by **Mr Blonde** » 23 Jun 2019, 16:54

There person who posted that video seems to think they know a lot about how our job works when they are indeed wrong.