redelivery of 1pm special

Gavin91 · Post by **Gavin91** » 28 Mar 2019, 13:35

say you try to deliver a 1pm special and scan it as undelivered and leave a p739 but later on after 1 you revisit their street and they ask for the special, can you still deliver it?

i'd be inclined to say yes, but in this case i'm the 'customer' and the postman (who i work with) refused to give me it.

Jookgal · Post by **Jookgal** » 28 Mar 2019, 13:37

yeah, i would and have delivered a few like this. the first scan needs to be before 1300, but there is no reason it can't be scanned again.

arnold cheshire · Post by **arnold cheshire** » 28 Mar 2019, 14:27

I wouldn't give it to a customer after 1pm it's time sensitive

clashcityrocker · Post by **clashcityrocker** » 28 Mar 2019, 14:38

Only the first attempt is time sensitive.
Of course if you can deliver it, then you do.
Delivering mail, that's what our job is.

Post by **TrueBlueTerrier** » 28 Mar 2019, 15:38

August 2013 wording in the Courier:

Graham Wonham, premium products improvement manager, replies:

The correct procedure in this instance is to scan the barcode on the item again, scan the item as delivered, obtain the customer’s
signature and then hand over the item (in other words, simply repeat the delivery procedure as you would for a new item).

The reporting systems for Special Delivery and Royal Mail Tracked take the first doorstep scan event to stop the Quality of Service
clock, so quality will not be affected if you use this procedure.

I hope this helps to clarify things and should prevent this situation from happening
in future.

Post by **wacko74** » 28 Mar 2019, 16:13

We've been told that any specials or recorded or tracked that we try to relideliver after we've already scanned them as not delivered we have to first go into 'indoor' 'enquiry office' 'record not delivered item' 'apply status to all'... then go back to outdoor and scan it as delivered before handing over to the customer!

rubberbond · Post by **rubberbond** » 28 Mar 2019, 16:14

clashcityrocker wrote:Only the first attempt is time sensitive.
Of course if you can deliver it, then you do.
Delivering mail, that's what our job is.

And managing is for managers, which they don't seem able to do.

Bahia Feliz · Post by **Bahia Feliz** » 28 Mar 2019, 16:25

I scanned a few over Xmas before 1pm as no answer then rescanned them again after 1pm as delivered as i was passing back through the same roads again,nothing was said at all.

deltaforce · Post by **deltaforce** » 28 Mar 2019, 16:29

wacko74 wrote:We've been told that any specials or recorded or tracked that we try to relideliver after we've already scanned them as not delivered we have to first go into 'indoor' 'enquiry office' 'record not delivered item' 'apply status to all'... then go back to outdoor and scan it as delivered before handing over to the customer!

Hasn’t been that way for 6 years. I think your manager needs some refresher training.

barcajr · Post by **barcajr** » 28 Mar 2019, 18:58

I've redelivered specials after 1pm before, customers tend to be grateful, and nothing has been said back at the office

Seymour Buts · Post by **Seymour Buts** » 28 Mar 2019, 21:46

Aye, I do it all the time. It's a trick of mine if I'm early, go back to the places I couldn't deliver to first time around and that includes specials.

yellowbelly · Post by **yellowbelly** » 28 Mar 2019, 22:13

Yep, do it all the time. Nobody has ever said anything and never been told to do indoor scan either.

Decky Boy · Post by **Decky Boy** » 29 Mar 2019, 00:23

Decky Boy · Post by **Decky Boy** » 29 Mar 2019, 00:27

Absolutely, Yes of course you can attempt the item again. We're postal officers... as Clash said... delivering postal products is our Raison d'etre ! ! !

koolishy67 · Post by **koolishy67** » 29 Mar 2019, 06:54

First priority is scan special at customer door before 1, that's it your job done after that you can deliver anytime again if you think customer going to be in later.