Customers asking (insisting) you sign for things?

Post by **Murdoch** » 23 Dec 2018, 15:47

How do you guys deal with this?

Especially on rounds / offices where the posties that have been there for decades still do it, no matter how many times they've been told not to.

To the point where their customers expect it

danterossetti · Post by **danterossetti** » 23 Dec 2018, 15:53

I deal with this by explaining to the customer that I am not allowed to sign for them.

Natagora · Post by **Natagora** » 23 Dec 2018, 15:55

If it’s an agreement between customer and postman, and the postman is 100% sure that the item is going to the correct address, then fine, just post it through. Being on a round for some time gives you the chance to strike up a bond with customers, and the last thing they want when they get home is a slip telling them to go to the delivery office to collect something that would have easily gone through the letterbox. I’ve been on my currrent round for over two years now, and post specials and recorded stuff literally every day. The customers appreciate me doing this! If it’s someone I don’t know then obviously play it safe and leave a card but that’s very rare.

Seymour Buts · Post by **Seymour Buts** » 23 Dec 2018, 15:57

"If I do and it goes missing ill get sacked" I just tell people. That's not actually the case in my office it would appear, but I still ain't taking the risk.

Post by **Murdoch** » 23 Dec 2018, 15:57

danterossetti wrote:I deal with this by explaining to the customer that I am not allowed to sign for them.

Problem is, customers don't seem to beleive that, due to the post directly below yours.

ted_e_bear · Post by **ted_e_bear** » 23 Dec 2018, 15:58

If I were you I wouldn't do it, it happens at our place especially on the more rural duties,just remember if a complaint arises it could be a really innocent missunderstanding such as you sign for an item and someone else living at the house moves it then goes out so the recipient thinks it's not arrived then you can be in real trouble.

Seymour Buts · Post by **Seymour Buts** » 23 Dec 2018, 16:00

Natagora wrote:If it’s an agreement between customer and postman, and the postman is 100% sure that the item is going to the correct address, then fine, just post it through. Being on a round for some time gives you the chance to strike up a bond with customers, and the last thing they want when they get home is a slip telling them to go to the delivery office to collect something that would have easily gone through the letterbox. I’ve been on my currrent round for over two years now, and post specials and recorded stuff literally every day. The customers appreciate me doing this! If it’s someone I don’t know then obviously play it safe and leave a card but that’s very rare.

You're mad to do it with specials, 5 grands worth of US dollars I delivered last week. Say you signed for them and posted 'em, be very easy for said person to think 'I fancy doubling my holiday spends.'

Seymour Buts · Post by **Seymour Buts** » 23 Dec 2018, 16:03

You've just got to be strong about it, ultimately if you have a duty and clear you're not doing it then they'll stop asking. It's like PPI paperwork on collections, I refuse to collect without paperwork, the customer plays their face and says 'x does though' but I just say x shouldn't and I am not.

Natagora · Post by **Natagora** » 23 Dec 2018, 16:06

grchpo wrote:If you sign for something what name & Sig do you use, your name, customer name or their name & sign delivered

Their name, and just put a scribble on the PDA.

Post by **Murdoch** » 23 Dec 2018, 16:08

postietom wrote: You're mad to do it with specials, 5 grands worth of US dollars I delivered last week. Say you signed for them and posted 'em, be very easy for said person to think 'I fancy doubling my holiday spends.'

Especially nowadays!!!

I regularly get an email showing my signature 2 minutes after I've signed for something delivered to my own house. You're leaving yourself wide open, if you sign for s**t all the time, it's idiotic.

I hate that many Posties still act like it's 1975, and a blind eye is turned by management until somebody makes an official complaint via customer servcices...

Post by **rambo1** » 23 Dec 2018, 16:27

Natagora wrote:
grchpo wrote:If you sign for something what name & Sig do you use, your name, customer name or their name & sign delivered
Their name, and just put a scribble on the PDA.

That is illegal. You are crazy to do that. Obviously don't value your job.

Ozzvaldo · Post by **Ozzvaldo** » 23 Dec 2018, 16:31

I wouldn't take the attitude that you're doing the recipients a favour by signing for SDs/Signed Fors/Tracked. Some of them will drop you in the clarts if there's any misunderstanding. We had a guy with nearly 40 years service (No 1 on seniority) sacked for signing for an SD and when confusion arose on the part of the recipient and he phoned the office to clear up what had happened with the item, RM were delighted to swing the axe on him. He then had the pleasant task of explaining to his family why he was suddenly out of a job, at the age of 58, that he'd performed for his entire working life.

LaggyBand · Post by **LaggyBand** » 23 Dec 2018, 16:35

Like Biggie said, keep yo family and business completely separated;

Go work, take no risks, and go home to your family.

Natagora · Post by **Natagora** » 23 Dec 2018, 16:37

rambo1 wrote:
Natagora wrote:
grchpo wrote:If you sign for something what name & Sig do you use, your name, customer name or their name & sign delivered
Their name, and just put a scribble on the PDA.
That is illegal. You are crazy to do that. Obviously don't value your job.

I’ve got the customer’s permission, they want me to do this, and I’m happy to oblige. You can’t just do this job to the letter, it’s best to use some common sense and trust. £160 in tips, a £10 Costa Coffee voucher, a decent bottle of red and an antique handwritten letter dated 1847. Still one day to go! These gifts/money are miles better than anyone else in my office has received and that’s because my customers think I’m doing a superb job for them.

LaggyBand · Post by **LaggyBand** » 23 Dec 2018, 16:40

Natagora wrote:
rambo1 wrote:
Natagora wrote:
grchpo wrote:If you sign for something what name & Sig do you use, your name, customer name or their name & sign delivered
Their name, and just put a scribble on the PDA.
That is illegal. You are crazy to do that. Obviously don't value your job.
I’ve got the customer’s permission, they want me to do this, and I’m happy to oblige. You can’t just do this job to the letter, it’s best to use some common sense and trust. £160 in tips, a £10 Costa Coffee voucher, a decent bottle of red and an antique handwritten letter dated 1847. Still one day to go! These gifts/money are miles better than anyone else in my office has received and that’s because my customers think I’m doing a superb job for them.

Customer is the sender, terms are they want recipients signature, not yours, breach breach breach,