Abusive customers

rumble1234 · Post by **rumble1234** » 30 Sep 2018, 12:33

I recently recorded a customer being threatening and abusive on my phone. I called my line manager who was ready to deliver a letter to the guy telling him he needed to now pick up his mail. This was stopped by my office manager who said the customer has to agree to it. Is this correct or is he fobbing it off. Doesn't sound right to me. I don't deliver to his house my workmate does it now but i do go into the street which is fine so far. The police spoke to the guy but no further action has been taken by royal mail. No letter or phone call about his behaviour. If i drop an elastic band in the street and someone complains I'm pulled up in 2 minutes but now customers can treat you like this and get away with it. It's a joke. Does he have to agree to call collect and should i put in a grievance about how this has been handled.

noggin1969 · Post by **noggin1969** » 30 Sep 2018, 12:46

You're being fobbed off , it's not up to the customer if RM withholds their service to his house under H&S. DIM just washing his/her hands of it. You can if you feel under threat or intimidated refuse to deliver under your own initiative.

arnold cheshire · Post by **arnold cheshire** » 30 Sep 2018, 17:29

If he threatens you call the police if he's grumpy ignore him

Post by **POSTMAN** » 30 Sep 2018, 18:08

Why are these DOMs's such....you know.

ffs!

hans solo · Post by **hans solo** » 30 Sep 2018, 18:27

if they are threatening ,swearing ,shouting ,in any way its a public disorder ,breach of peace offence
nothing to do with rm as its personal against yourself
charge them and get a crime number go off with stress and watch your mgmt s**t themselves

number one · Post by **number one** » 01 Oct 2018, 11:09

hans solo wrote:if they are threatening ,swearing ,shouting ,in any way its a public disorder ,breach of peace offence
nothing to do with rm as its personal against yourself
charge them and get a crime number go off with stress and watch your mgmt s**t themselves

Not if he is on his own property

Post by **TrueBlueTerrier** » 01 Oct 2018, 14:23

hans solo wrote:if they are threatening ,swearing ,shouting ,in any way its a public disorder ,breach of peace offence
nothing to do with rm as its personal against yourself
charge them and get a crime number go off with stress and watch your mgmt s**t themselves

It wouldn't be public disorder I think you need a minimum of 12 people involved for that.

number one wrote:Not if he is on his own property

A common misconception. If the police reasonably believe that a breach of the peace is being committed, or is about to be committed, on private property, they may use their common law power to enter the property without a warrant in order to stop or prevent the breach.

clashcityrocker · Post by **clashcityrocker** » 01 Oct 2018, 15:02

Sometimes people have medical conditions that my lead to them acting out of character - stroke victims and certain types of dementia for example.

Post by **Navalron** » 01 Oct 2018, 18:05

[quote="POSTMAN"]Why are these DOMs's such....you know.

ffs![/

DICKHEADS

number one · Post by **number one** » 01 Oct 2018, 19:23

TrueBlueTerrier wrote:
hans solo wrote:if they are threatening ,swearing ,shouting ,in any way its a public disorder ,breach of peace offence
nothing to do with rm as its personal against yourself
charge them and get a crime number go off with stress and watch your mgmt s**t themselves
It wouldn't be public disorder I think you need a minimum of 12 people involved for that.

number one wrote:Not if he is on his own property
A common misconception. If the police reasonably believe that a breach of the peace is being committed, or is about to be committed, on private property, they may use their common law power to enter the property without a warrant in order to stop or prevent the breach.

They wouldn’t remove the homeowner on this occasion they would tell the postman to go away from the situation. If somebody is shouting abuse from say their own property to somebody down the street then there is no common law powers to prevent this.

TheTrolleyMan · Post by **TheTrolleyMan** » 01 Oct 2018, 19:26

Sounds like you may be stressed and should see your GP

londonstars · Post by **londonstars** » 02 Oct 2018, 17:17

I got hit in the face once by an angry women simply for posting a few door to doors. Not to mention every swear word in the book. Management done nothing about it.

jd9442 · Post by **jd9442** » 03 Oct 2018, 16:37

Don’t speak to management
Speak to police
Then the management might get involved