MRM.COM : We need to deliver on our Door to Door promises

Post by **POSTMAN** » 17 Sep 2018, 15:06

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Door to Door mail is as important as any other mail we deliver; it’s still an item of mail, even without a stamp or address.

Delivering Door to Door mail properly satisfies customers. Nesting, late deliveries, or delivering multiple copies causes many complaints.

Door to Door mail is an important Royal Mail product that accounts for a substantial contribution to our revenue each year. Our Door to Door mail customers trust us to deliver three billion unaddressed items every year, reaching up to 29 million households across the country.

We need to deliver on our Door to Door mail promises - this means delivering to every door, every time. By not doing this we fail to achieve our quality of service standards and our customers complain. This results in lost revenue through customers switching their Door to Door mail business to our competitors and Royal Mail having to pay compensation for undelivered items.

Door to Door mail is a valuable marketing tool for our customers:

92% of people read Door to Door mail delivered to their home.
67% of people are prompted to make a purchase as a result of receiving Door to Door mail.
90% of campaigns including Door to Door mail report an increase in customer acquisition compared to 59% for those without.
Door to Door mail is retained in the home for an average of 38 days and 20% is shared with others in the household.
Door to Door mail draws attention – people read and revisit door drops up to three times on average.

There are also colleagues who think that Door to Door mail is a flexible product, where delivery is optional. This is a misperception:

Door to Door mail is a standard part of every delivery walk – it isn’t optional.
Every item of mail we deliver is equally important to us and our customers.
Customers pay for our Door to Door mail service, so it’s imperative that we deliver on our promises by always doing our best to deliver every item – no exceptions.
We monitor Door to Door mail quality using the same team that monitors our addressed quality of service.

Door to Door mail is not a burden to our operations. Instead:

Our walk distribution centres measure the items accurately – all Door to Door mail items are bundled exactly according to addresses covered by each depot’s delivery walk, in time for the scheduled dispatch date
If delivered to specification, there should be minimal failed delivery of Door to Door mail items – the only surplus should be where it has been impossible to deliver an item.

It’s important to remember that:

Our customers pay for Door to Door mail – both to print the items and for us to deliver them. Discarding items is extremely wasteful – we’re effectively cheating our customers.
We must never ignore or discard Door to Door mail items, but instead always do our best to deliver every item.
Accurate records need to be kept of both actual and failed deliveries of Door to Door mail items.
Only ‘failed delivery’ items should be returned to mail centres for recycling.
Delivering Door to Door mail properly is straightforward. Commit to dropping at every door, every time. And remember that just one mistake could lose a Door to Door mail contract!

olilew · Post by **olilew** » 17 Sep 2018, 15:31

It would be a big help and go a long way to stop households failing if they came sorted to each postal sector. There are 7 sectors in our office and they come mixed up. You could have all 7 sectors in every york. This has resulted in some duties not getting theirs until as late as Friday because they have been elsewhere in the building. They used to come segged up but not now. It would appear the bundling centres are also cutting hours?

Rommagic · Post by **Rommagic** » 17 Sep 2018, 16:07

Put them altogether for us.

clashcityrocker · Post by **clashcityrocker** » 17 Sep 2018, 16:12

Rommagic wrote:Put them altogether for us.

Yes then they can take even more hours out of delivery.
Great idea!

apple · Post by **apple** » 17 Sep 2018, 16:33

would help they all came into the DO for the Monday, if its so important why are managers saying leave it for next week when they are understaffed? oh ye I know!

Post by **ArthurPewty** » 17 Sep 2018, 16:38

92% of people read Door to Door mail delivered to their home.

67% of people are prompted to make a purchase as a result of receiving Door to Door mail.

I see Pinocchio has been responding to questionnaires again...

Post by **eastie** » 17 Sep 2018, 17:29

Would help if they could get them to the office on time.
if they don't arrive till midweek that's 2 rows im not doing, even if the DOM tries to get me to deliver them

clashcityrocker · Post by **clashcityrocker** » 17 Sep 2018, 17:32

eastie wrote:Would help if they could get them to the office on time.
if they don't arrive till midweek that's 2 rows im not doing, even if the DOM tries to get me to deliver them

That isn't the over running delivery procedure though is it?

Rommagic · Post by **Rommagic** » 17 Sep 2018, 17:34

clashcityrocker wrote:
Rommagic wrote:Put them altogether for us.
Yes then they can take even more hours out of delivery.
Great idea!

Not if we go down to 35 hours a week.Even next month would help with going down to 38 hours.

yubin282 · Post by **yubin282** » 17 Sep 2018, 17:35

can't we have them addressed and prep into our frames over the whole week

clashcityrocker · Post by **clashcityrocker** » 17 Sep 2018, 17:37

Rommagic wrote:

Not if we go down to 35 hours a week.Even next month would help with going down to 38 hours.

And what about your colleagues on 20/25 hour contracts?
The more hours an office needs, the better their contracts will need to be.

35 hours is some years away.

Seymour Buts · Post by **Seymour Buts** » 17 Sep 2018, 17:44

I have six this week. SIX. Try not nesting the bastard things. It's micky take having that many, it's taking me 30 minutes to chuck in ONE collum.

glenfiddich · Post by **glenfiddich** » 17 Sep 2018, 18:26

Managers are making us take out d2ds that aren't even for our postcode just so they have less to return instead of finding out who isn't taking them

rubberbond · Post by **rubberbond** » 17 Sep 2018, 18:27

92% of people on my delivery throw them straight in the bin , the other 8 % are either thrown on the floor once they've been retrieved from the wall boxes at the flats I deliver to, or they are handed back to me by the customer saying I don't want this crap , well neither do I , but I'm paid to deliver it, if you don't want it throw it away. Honestly these figures are the biggest load of bollocks I've ever seen,why would you keep a leaflet for 30 + days? Who does that.

Post by **azza30** » 17 Sep 2018, 18:34

Why don't we call it what it is - Junk Mail.

. I always tell everyone that moans about them to sign up to a mps. Less I have the better. Big waste of trees