MRM.COM : For the first time, colleagues in Delivery can see how their office is performing against 10 key performance measures

[POSTMAN]

https://www.myroyalmail.com/news/2018/0 ... erformance" onclick="window.open(this.href);return false;

For the first time, colleagues in Delivery can see how their office is performing against 10 key performance measures.

The information, which is displayed on the business screens located in delivery offices, shows a red/green status against each of the measures so that everyone can quickly and easily see how they’re performing.

Colleagues can then compare their office’s actual performance against its target performance by pressing the ‘+’ key on the keypad, connected to the screen. This supports performance discussion at weekly WTLL sessions by giving managers and teams the information they need to focus on making improvements in the right places.

The information is also supported by ‘top tips’ that give suggestions for actions our frontline people can take to improve results.

The screens display performance information on:

• Complaints
  Special Delivery
  Doorstep scanning
  Final collections
  All accidents
  Road Traffic Collisions
  Productivity
  Unscheduled visits per vehicle
  First time delivery
  Gross hours

This addition represents a real step forward for our operation and supports the business focus on our key operational priorities.

The information is refreshed every Thursday and shows how each office performed the previous week.

[Celgar]

What are ' unscheduled visits per vehicle' ???

[glenfiddich]

What are ' unscheduled visits per vehicle' ???

Popping home for a cuppa

[fishtank]

What are ' unscheduled visits per vehicle' ???

Unscheduled visits to the workshop,
It's a big thing Royal Mail are trying to cut down on at the moment. The average is 6 per year down from 8 but they want it down further.

Unfortunately what this performance table system will cause is more conduct cases for members who damage vehicles and less reporting of faults therefore more dangerous vehicles on the road.

Royal Mail still doesn't get the fact that the more you shine a light on most of their managers the further into the dark they will crawl. The first thing a sensible business does is remove the dark places. Put in an independent team of vehicle auditors, stop warning managers when they're coming and talk to the staff independently about their experiences of driving and maintaining Royal Mail vehicles. Stop giving their managers the chance to move the problem onto us.

[Speedylegs59]

Lol.
From all the dodgy info inputted by bonus chasing bullies..

[rambo1]

Does anyone actually care how their office is performing? I just turn up do the job and go home.

[mickeymacca]

Does anyone actually care how their office is performing? I just turn up do the job and go home.

HaHa, my thoughts exactly.......

[worktotime]

to be honest does anybody care ? because I don't give a shite how the office is going , we can see in ours everyday what a f***ing joke it is ,

[world class male]

"weekly WTLL sessions" ??
we probably get an annual 1 due to lapsing arguments if we have 1 weekly

[fb1969]

We already know how we are performing. We're all lazy.

[Celgar]

What are ' unscheduled visits per vehicle' ???

Unscheduled visits to the workshop,
It's a big thing Royal Mail are trying to cut down on at the moment. The average is 6 per year down from 8 but they want it down further.

Unfortunately what this performance table system will cause is more conduct cases for members who damage vehicles and less reporting of faults therefore more dangerous vehicles on the road.

Royal Mail still doesn't get the fact that the more you shine a light on most of their managers the further into the dark they will crawl. The first thing a sensible business does is remove the dark places. Put in an independent team of vehicle auditors, stop warning managers when they're coming and talk to the staff independently about their experiences of driving and maintaining Royal Mail vehicles. Stop giving their managers the chance to move the problem onto us.

My van seems to spend more time at the garage than with me. I think it was the garage visit before last when it returned with a mangled/broken bonnet catch and a serious water leak that the mechanics themselves did to the van!

[yubin282]

i'd like to see how the DOM performs (or doesn't)

[greengiant]

"Business Screens"? What are they?

[world class male]

"Business Screens"? What are they?

just had to laugh at the advert just shown below this post, a pampers ad showing a nipper pulling 1 up
the RM business screen version shows us pulling our pants down

[fishtank]

I think it was the garage visit before last when it returned with a mangled/broken bonnet catch and a serious water leak that the mechanics themselves did to the van!

One of the biggest reasons for unscheduled visits to the workshop in my experience is poorly carried out repairs or no attempt to resolve the problem at all because they couldn't find anything wrong in the first place. The reason for this is the PMT1 system which gives the workshop only the most basic of information to work with.

If you take your car into a garage you explain to the mechanic exactly what the symptoms are, most drivers have a working knowledge of how a vehicle should behave and what doesn't feel right. I know a couple of guys who work on fleet maintenance and they say that trying to find a fault from a PMT1 is like trying to play Operation with your eyes closed. Why don't we use our driver's knowledge and experience in a more productive and professional way?