Survey morale culture

Post by **rogersh** » 17 Apr 2018, 19:17

From the frontline managers pack February/March 2018
Q&A
36. Morale is really, really low. What is management doing to fix it?

The evidence shows the vast majority of people enjoy working at Royal Mail. The
scores in last year’s Employee Survey were very encouraging. 83% of colleagues took
part. It means almost 118,000 colleagues completed the survey. The engagement index
score was the same as the previous year at 57. That’s above the UK average for large
companies – 56 according to Ipsos MORI. Our culture and customer focus index scores
went up by two points too.

It will be interesting to compare the results of this years survey.
Comparing this year with next year will be even more conclusive, especially as emphasis on culture has been the headline topic recently, assuming the survey will still be running.

Post by **General Mannerheim** » 17 Apr 2018, 19:19

rogersh wrote:From the frontline managers pack February/March 2018

36. Morale is really, really low. What is management doing to fix it?

The evidence shows the vast majority of people enjoy working at Royal Mail. The
scores in last year’s Employee Survey were very encouraging. 83% of colleagues took
part. It means almost 118,000 colleagues completed the survey. The engagement index
score was the same as the previous year at 57. That’s above the UK average for large
companies – 56 according to Ipsos MORI. Our culture and customer focus index scores
went up by two points too.

It will be interesting to compare the results of this years survey.
Comparing this year with next year will be even more conclusive, especially as emphasis on culture has been the headline topic recently, assuming the survey will still be running.

So f**k all then!

worktotime · Post by **worktotime** » 21 Apr 2018, 21:52

the only reason that so many completed them is you have to do them on site ,post them out next time and then see what the return % is , where as before you could take them home and would go straight in the bin ,its all about the return % and doesn't matter what the f**k you put in them , a 90% strike vote told the company what the staff thought ,

Post by **rogersh** » 22 Apr 2018, 07:31

worktotime wrote:the only reason that so many completed them is you have to do them on site ,post them out next time and then see what the return % is , where as before you could take them home and would go straight in the bin ,its all about the return % and doesn't matter what the f**k you put in them , a 90% strike vote told the company what the staff thought ,

I agree that emphasis is put on "engagement" score rather than on the content, e.g. staff comments. The action plan was not completed on our shift last year so several refused to fill in this years survey.
However you do not have to complete the survey, as has been posted on here several times.

Post by **aiden01** » 22 Apr 2018, 08:08

worktotime wrote:the only reason that so many completed them is you have to do them on site ,post them out next time and then see what the return % is , where as before you could take them home and would go straight in the bin ,its all about the return % and doesn't matter what the f**k you put in them , a 90% strike vote told the company what the staff thought ,

You can still take them home.

Celgar · Post by **Celgar** » 22 Apr 2018, 11:20

You are allowed to take the survey forms home to fill them in then bring them back to the office. The DOM will put them in a SD envelope altogether and post them off to make sure they arrive.
'Engagement' does seem to be the key measurement for RM so if very few surveys are returned from an office RM will see that as the office being run badly and problems existing. Having said that it is better to fill them in and try and get problems fixed rather than wait for possible intervention from above.
We were told the other day our surveys had been received and we will receive results for our office later/soon.

franco1 · Post by **franco1** » 24 Apr 2018, 12:05

Nobody should ever fill them in. They are not for your benefit. A zero return rate would prompt them to actually ask us what's wrong wit the job.

franco1 · Post by **franco1** » 24 Apr 2018, 12:10

None of your comments or suggestions are actually read. It's all based on statistics. So each tick you place is counted. That is all.

loverman shabba · Post by **loverman shabba** » 24 Apr 2018, 14:57

refused to fill mine in this year as did many others complete waste of time

LaggyBand · Post by **LaggyBand** » 24 Apr 2018, 16:13

franco1 wrote:Nobody should ever fill them in. They are not for your benefit. A zero return rate would prompt them to actually ask us what's wrong wit the job.

Good advice for the political voting system too.

Celgar · Post by **Celgar** » 25 Apr 2018, 20:58

franco1 wrote:None of your comments or suggestions are actually read. It's all based on statistics. So each tick you place is counted. That is all.

If enough surveys are returned from an individual office then the comments will be returned for your DOM to discuss them in WTLL. If not enough surveys are returned you will not get to discuss comments. So you can if you choose just write a comment or suggestion in the correct box and not answer any of the multiple choice questions.

postslippete · Post by **postslippete** » 26 Apr 2018, 16:55

I didn't bother with any of the closed multiple choice questions. They are all bland and irrelevant to me anyway.

robbertwhitton · Post by **robbertwhitton** » 27 Apr 2018, 17:46

Ours got sent back blank,we told Dom we were doing him a favour by not filling them in ,it would save him time and energy in not having to come up with an action plan to resolve issues,just like he didn’t do for the last god knows how many years,that’s the fact behind the apathy in getting them completed,yet another tick box paper exercise,we’re far too busy prepping,lapsing,making the point as to why we’re not going to complete,staff being loaned out traveling all over the country because other offices are short,and hearing the guy on his return on just how short changed we are getting,in regard what they should be claiming for and what they get,as usual it varies from office to office with no consistency,depending on what point scoring exercise the boss is on,mmmmm

Post by **Brandy** » 29 Apr 2018, 18:22

robbertwhitton wrote:Ours got sent back blank,we told Dom we were doing him a favour by not filling them in ,it would save him time and energy in not having to come up with an action plan to resolve issues,just like he didn’t do for the last god knows how many years,that’s the fact behind the apathy in getting them completed,yet another tick box paper exercise,we’re far too busy prepping,lapsing,making the point as to why we’re not going to complete,staff being loaned out traveling all over the country because other offices are short,and hearing the guy on his return on just how short changed we are getting,in regard what they should be claiming for and what they get,as usual it varies from office to office with no consistency,depending on what point scoring exercise the boss is on,mmmmm

Nail on head comes to mind!

Celgar · Post by **Celgar** » 29 Apr 2018, 20:02

Brandy wrote:
robbertwhitton wrote:Ours got sent back blank,we told Dom we were doing him a favour by not filling them in ,it would save him time and energy in not having to come up with an action plan to resolve issues,just like he didn’t do for the last god knows how many years,that’s the fact behind the apathy in getting them completed,yet another tick box paper exercise,we’re far too busy prepping,lapsing,making the point as to why we’re not going to complete,staff being loaned out traveling all over the country because other offices are short,and hearing the guy on his return on just how short changed we are getting,in regard what they should be claiming for and what they get,as usual it varies from office to office with no consistency,depending on what point scoring exercise the boss is on,mmmmm
Nail on head comes to mind!

Our DO has an excellent DOM and if all of my fellow Postie's were confident enough in the survey process to point out problems I can be sure our DOM would do their best to fix stuff if possible to do. The general impression is that this isn't the case in most other DOs. I possibly know of only one or two other decent DOMs within RM. In particular the comment above about Postie's sent to other offices and finding a better run operation or receiving better treatment is something I have heard a few times before. It may the 'here comes the cavalry effect' - I know our office is very grateful if we are short and help arrives.