Re delivery of specials

al64 · Post by **al64** » 18 Dec 2017, 19:15

Does a special that has been requested to be re deliverd still need to be attempted by 1 pm on the day it is re attempted, Had this today and was told it had to be done before 1pm and sods law they still was not in even after they requested it

t3mcIUQWE2 · Post by **t3mcIUQWE2** » 18 Dec 2017, 19:17

Absolutely not. They've had their before 1 delivery.

Spedley · Post by **Spedley** » 18 Dec 2017, 19:22

Yes it does - at least in our office!

Post by **TrueBlueTerrier** » 18 Dec 2017, 19:27

There is no service requirement to do so, the customer cannot make a claim if its delivered after 1pm and its a redelivery.

However, the DOM does get a report flagging up that a special was delivered after 1 PM, apparently, they can't differentiate redelivery and first-time attempts. Therefore the manager needs to investigate it and explain why. So even though the explanation would be acceptable, the investigation and reporting is probably a PITA so some managers insist on a before the 1pm deadline even for redeliveries.

al64 · Post by **al64** » 18 Dec 2017, 19:29

What is the official line on this though, Need to know for next time.

t3mcIUQWE2 · Post by **t3mcIUQWE2** » 18 Dec 2017, 19:39

al64 wrote:What is the official line on this though, Need to know for next time.

There was a WTLL on this specific issue not long ago. The official position is that it doesn't have to be done before 1 (or 9). Ask your manager why you didn't have it.

number one · Post by **number one** » 18 Dec 2017, 20:36

No it does not as the next day guarantee is no longer active. This is also the case for non Saturday guarantee (SG) specials.

redneck · Post by **redneck** » 18 Dec 2017, 21:48

Re-delivery is an extremely ineffective and wasteful use of company resources

Post by **CPTNemoUK** » 19 Dec 2017, 07:16

redneck wrote:Re-delivery is an extremely ineffective and wasteful use of company resources

I agree with this. They should do one free re-delivery then after that they either pick it up or pay for future re-deliverys.

Bella2013 · Post by **Bella2013** » 19 Dec 2017, 08:59

redneck wrote:Re-delivery is an extremely ineffective and wasteful use of company resources

Especially when half the time they’re not even in when you attempt the redelivery

Nigel1505 · Post by **Nigel1505** » 19 Dec 2017, 13:13

Bella2013 wrote:
redneck wrote:Re-delivery is an extremely ineffective and wasteful use of company resources
Especially when half the time they’re not even in when you attempt the redelivery

gand · Post by **gand** » 19 Dec 2017, 13:28

Bella2013 wrote:
redneck wrote:Re-delivery is an extremely ineffective and wasteful use of company resources
Especially when half the time they’re not even in when you attempt the redelivery

Wee need to start charging like all the other delivery firms they keep telling us about

deltaforce · Post by **deltaforce** » 19 Dec 2017, 13:54

They generally don't redeliver. It all goes over the fence 1st time

Shaders · Post by **Shaders** » 19 Dec 2017, 14:55

It wasn’t a special but I delivered a parcel last week at the fifth attempt.
I didn’t flag it up to anyone because I just wanted to see how many times it would take to get rid of it.

koolishy67 · Post by **koolishy67** » 19 Dec 2017, 16:55

My Manger told me no.