Failed delivery's

[deggyg]

Out of interest, how many walks (on average) fail in your office?

[Edward Hunter]

At ours they usually make sure a little bit goes out on each walk which is uncovered. That way i believe they do not have to report it in as a failiure. I stand to be corrected though.The number varies and generally everything goes out, but just recently there is more of a struggle to cover everything

[fishtank]

On average...none.
Occasionally a part walk failure if something goes wrong with a van but other than that it doesn't happen.
If it's a regular occurrence it might be worth contacting your branch,Ofcom, whistle blowers, Queen Moya etc. Somewhere along the chain of command it's likely that's not being properly reported. Managers who constantly report failures tend to end up in a non-ops role counting elastic bands or putting stickers on d2d boxes.

[fishtank]

Every item that doesn't get delivered must be reported, there are full and part walk failures but a relatively accurate estimate of the number of items undelivered and the type has to be included in the report.

[DGH]

Generally none. However some days in certain weeks (eg bank holiday weeks) see several failures (perhaps as many as 10% of walks on very bad days), and that's usually when lapsing has been scheduled when it should not have been. But a lot of overtime is paid and that's largely because nearly half of the walks in my office now have delivery spans of 5 hours plus on a 'normal day' (a lot of new builds combined with some really shocking 'planning' of walks).

[deggyg]

Every item that doesn't get delivered must be reported, there are full and part walk failures but a relatively accurate estimate of the number of items undelivered and the type has to be included in the report.

I would love to see our daily report!

[glenfiddich]

Our managers were going back out on deliveries when we got back on Saturday they were not too happy. Yorks full of packets were still there and we were supposed to lapse a duty too when a lot couldn't even complete their own duty on time

[robbertwhitton]

It’s a shambles,let’s be honest,all done at the click of a mouse,regardless of round failures,and that’s a fact am sure,a so called failure may set alarm bells ringing and some manager failing to manage and for the high jump no doubt.? When we question anything the reply is “you know what they will say don’t you”.? Just a massive cover up on a daily basis,perhaps the public think we’re already on strike,no just not enough staff and a fair incentive to help complete failed delivery,resources cut to the bone,penny pinching and a culture of fear at its finest.

[telithowitis]

It's a shambles and the public don't get what they pay for, no wonder Mail traffic is falling because it's so unreliable.
E.g. I sent a first class letter early last Monday from the main general post box which hadn't been collected from the S West to a business address in Central London to a member of my family. No sign of it being delivered when I last checked Thursday evening.
And a few weeks ago a first class recorded letter - the first delivery attempt was 4 days later!!!

[nickbsmooth]

I don't believe any fail at our office, we just bring People in from like 70miles away at massive expense to the company.
This is considered a better option than just having enough staff to do the workload.
The race to the bottom is well on it's way.

[Nickvilla20]

Two rurals didn’t go out Saturday

Had to tell my solicitor today I will pick up any paper work as I don’t trust Royal Mail to deliver it on time as my street has been lapsed for at least two years.

[fb1969]

Very few times that walks fail in our office.

Plenty of Yorks fail to make it as far as ips though!

[CharlesSpooner]

Very few times that walks fail in our office.

Plenty of Yorks fail to make it as far as ips though!

Yes. Our walks don't fail. Instead we are told to "manage the workload". They then get upset when you outright refuse to wilfully delay mail.

[Navalron]

I can't believe what I'm reading. When I was in this job ALL mail had to be cleared every day. No IPS, nothing in walk frames, nought. It was all hell breaking loose if it was even thought that that would happened. But then the gaffers asked you nicely to help them out, and they would help you out at a later date and you were paid a decent o/t rate or s/a rate. It was a case of you scratch my back ect. All this seems to have gone to s__t. So sad. I think we need a few more undercover reporters going back into do,s and showing the public how the normal postie is being SHAFTED day in day out. :

[beardybloo]

When you have a look at this document you should notice that even if you bring back ONE item that Duty should be classified as a FAILURE. Every Office across the country should be having numerous duties failing everyday. We all bring back letters for various reasons, dog loose, gate locked no access etc. All these items should be documented with a code on the managers reports. 1. All mail which is prepped for delivery must then be delivered for USO to be met
2. Any delivery route, which is less than 100% complete must be accurately reported as a USO failure via
Delivery Office Daily Reporting (DODR) This includes:
• Failure to deliver any mail defined as prepped, or failure to fully complete a delivery route (e.g.
due to cutting-off, sick absence, road closure, dog at large). This should be reported as a USO
failure unless the affected address is already classified as a USO exception

Questions to ask
1 Is your manager checking everything that is brought back, recording and documenting it with a code
2 Does your rep know how many duties part fail everyday.

The problem is so many of us dont know how managers should be recording fails. ALL MAIL and ALL FAILS should be recorded and where necessary reported to Ofcom

http://www.cwuclevelandamal.org/documen ... -stand.pdf" onclick="window.open(this.href);return false;

Royal Mail Group’s Code of Business Standards states that the strength of our company rests on the
integrity of every one of us individually. Two specific standards under the heading ‘Security, Privacy and
Trust’ stand out and require absolute ownership and compliance.
• We must handle all items of mail, cash and valuables entrusted to us with honesty and integrity.
• We must accurately report all business performance measures, and must ensure there is no
interference or undue influence on the recording of quality measurements.
Accurate reporting is a key business standard enabling us to monitor Royal Mail’s obligation to fulfil our
promise as the Universal Service Provider. It also enables us to identify the root cause of any particular
problem that may lead a failure in our delivery process.
This brief provides an overview to Delivery Directors, DSM’s, DOM’s and A/DOM’s of their accountabilities
in relation to:
• USO Reporting
• Workplan Failure Reporting
Required Standards and Key Points
1. Royal Mail is required to deliver to every UK address each working day (Monday to Saturday) this
includes letters and parcels.
2. All mail due service on any given day must be delivered. There are no exceptions, ceilings or tolerance
limits to mail volumes.
• If a managerial decision is taken to fail mail at any stage of the delivery operation, then mail
should not be streamed e.g. extracting 1c to connect with delivery, as USO relates to all mail at
the DO and should be reported accordingly.
Accurate Reporting in Deliveries
December 2015 Page 2 of 3
• Other than where a managerial decision has been made for operational reasons, mail that is
deliberately withheld, streamed or manipulated so that delivery is not carried out that day, could
be construed as bringing the integrity and honesty of Royal Mail or an individual into question,
and the conduct code may be applied.
• Mail from other operators i.e. DSA Mail must be afforded the same service standards as mail
handled through our own network. We must not prioritise Royal Mail traffic above a DSA
customer.
• The DOM (or deputy if the DOM is not present on the day in question) is accountable for the
figures reported daily; even where DODR input is delegated, and every item of mail that has failed
must be accounted for.
USO Requirements
1. All mail which is prepped for delivery must then be delivered for USO to be met
2. Any delivery route, which is less than 100% complete must be accurately reported as a USO failure via
Delivery Office Daily Reporting (DODR) This includes:
• Failure to deliver any mail defined as prepped, or failure to fully complete a delivery route (e.g.
due to cutting-off, sick absence, road closure, dog at large). This should be reported as a USO
failure unless the affected address is already classified as a USO exception
• Any incomplete loop(s) on an individual route constitutes one part walk failure against that route,
part loop failures must not be rolled up and reported as a single full walk failure
• If parcels are taken out on delivery but returned without having had delivery attempted, then
these must be reported as part route failure(s)
• Items returned that could not be delivered due to Controlled Entry must be correctly handled in
accordance with the Controlled Entry Systems Operational Specification
• Follow the agreed USO Exceptions process to address issues relating to our inability to access
delivery points
Workplan Requirements
1. Any mail that is due delivery today but has not been sorted into the delivery prep frame should be
reported as a workplan failure this includes
• Any internal missorts/Redirections that do not connect with due delivery today must be
reported as a workplan failure via the EODR DODR question 2
• Mail arriving late into the DO (e.g. due to an MC/MPU failure or RTA) should be reported in
DODR at question 2
• NOTE - Mail arriving late is not mail on hand, it is mail remaining that was due
delivery today and should be reported at DODR Question 2
2. Mail on hand refers to mail in a Delivery Unit that was not due delivery today i.e. deferred mail (with a
specific future date for delivery) or advanced mail (e.g. arriving mid-morning onwards specifically
dated for delivery the following day) and should be reported in line with DODR Qn. 5
3. The only mail that does not need to be reported via DODR is official customer retentions (PO Box, Mail
Collect etc.) but these retentions must have the associated official paperwork that accompany each of
these products.