
Fleet delivery office is celebrating successfully completing the first phase of the One Plan programme.
Fleet started its One Plan journey in April and was audited for Basic Skills and Standards last month.
‘We have set standards in terms of making sure that people sign in and out, for example,’ explained Michael Curlis, delivery office manager.
‘Instead of areas where it is a little bit untidy in the office, or communications are weaker than they could be, we’ve made changes. One Plan provides substance to make improvements.’
Fleet colleagues now hold a daily huddle for regular team updates and apply standards in terms of colleagues wearing correct uniform.
‘We are making it clear what Royal Mail standards are. Much of One Plan is common sense,’ said Michael.
The passing of Basic Skills and Standards involved a lot of work by frontline colleagues, management and workplace coaches. They are now looking forward to moving on to the next phase.
Postman David Weare added: ‘There are definitely benefits to One Plan. We know what the targets are and can work towards them with help from workplace coaches.
‘We know exactly where everything is in the office and how we work on the frames.’
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