The mail count is usually lower during the summer and so there is more scope to lapse duties and save hours. This is probably why a lot of offices have been able to reduce their overtime.
But then a few staff go on sick, so RM lapse these duties knowing full well that staff are not going to deliver it - especially if they have already lapsed another duty for the day beforehand!! So this now means the managers have to deliver the duties where the staff have gone on sick AND parts of the duty that they had preliminarily lapsed beforehand as well
Oh believe me, it causes managers all kinds of headaches, and they become desperate for staff to do any overtime
No wonder RM want a different sick policy........It actually stops them from lapsing deliveries!!
On the face of it, shareholder value is the dumbest idea in the world.