Redirection question

[ScousePostie]

Hi,

Before I start I want to say that I've asked DOM, assistant managers, work place coaches, colleagues, the lot and I still haven't got a definite answer to this question.

I have a redirection for an address. The redirection states 'entire family move'. There's a letter addressed to Mr Jones*, but the redirection only states one name, a Mrs Jones. Even if the redirection states 'entire family move' do we ONLY redirect the names that appear on the redirection?

Although colleagues at the office could give me an answer to the question, it wasn't definitive. I have made an action on the letter in question, I did as DOM told me to do. But still interested to see what people here think.

*I have changed the name, for obvious reasons.

[TrueBlueTerrier]

I have one new redirection that states redirect all irrespective of first names. If yours did I would redirect.

If it didn't but says entire family move and the last name matches I would re-direct

If it isn't an entire family move then I wouldn't.

Is there something more definitive - No, there are far too many permutations to be able to list them all even in a training document. If in doubt always ask a manager, which is what you did.

[ted_e_bear]

Not an answer to your question but I've recently had the same issue, redirection said entire family move but in my case it was only for 'mr jones' I didn't redirect 'mrs jones' mail (doing it by the book) even though the house was obviously empty, is the house on your delivery empty or is it possible that they've split up and only the Mrs has moved out ?

[yellowbelly]

If you look at the re-direction application form there is a box which says:

'Is your whole household included in this move'

Form goes on to say:

If you tick ‘yes’ to the ‘whole household move’ question, we will redirect the mail of all persons at
your old address who have the same last name as you. This may help to ensure a person’s mail is
still redirected where their first name has been misspelt or cannot be read........'

So for the OP this means you should redirect for Mr Jones, Mrs Jones, Miss Jones, Master Jones, Dog Jones, Cat Jones etc.

Form goes on to say the box should not be ticked if not everyone wants mail redirecting.

[ted_e_bear]

If you look at the re-direction application form there is a box which says:

'Is your whole household included in this move'

Form goes on to say:

If you tick ‘yes’ to the ‘whole household move’ question, we will redirect the mail of all persons at
your old address who have the same last name as you. This may help to ensure a person’s mail is
still redirected where their first name has been misspelt or cannot be read........'

So for the OP this means you should redirect for Mr Jones, Mrs Jones, Miss Jones, Master Jones, Dog Jones, Cat Jones etc.

Form goes on to say the box should not be ticked if not everyone wants mail redirecting.

That should clear it up then, looks like I did it wrong even though I thought I was doing it right by not redirecting different first name/gender, I stand corrected and hope this helps others as well as me when it crops up again.

[clashcityrocker]

I disagree. If Mrs Jones is supposed to have her mail redirected she should be on the list of names.

The form also states:
All we need is:
the names and dates of birth of everybody who needs their mail redirected.

If Mr and Mrs Jones have separated I doubt she would be happy having her mail redirected to her ex.

[*horcrux*]

But then there should be a note on the redirection card saying not an entire family move.

Another scenario regarding redirections; What would happen if the people who moved in next had the same last name as the previous occupants? Mail could get redirected that wasn't meant to.

[Chitchat]

The redirection states, redirect all variations of first name if its a whole family move. If its not a whole family move then its more important to list all names that need to be redirected.

[Chitchat]

But then there should be a note on the redirection card saying not an entire family move.

Another scenario regarding redirections; What would happen if the people who moved in next had the same last name as the previous occupants? Mail could get redirected that wasn't meant to.

I always wondered about what would happen in this scenario,

[yellowbelly]

I disagree. If Mrs Jones is supposed to have her mail redirected she should be on the list of names.

The form also states:
All we need is:
the names and dates of birth of everybody who needs their mail redirected.

If Mr and Mrs Jones have separated I doubt she would be happy having her mail redirected to her ex.

Yes - so they don't mark a cross in the box then and fill in the names of who does want mail redirecting, that was the last sentence
of the quote I made from the form. If I recall rightly the redirection form will have a header that says something like 'Take care not an entire family move'

[eastie]

Once I had a redirection for a surname of Smith and the new people at the address were also called Smith
Caused no end of problems

[salomon2]

I've had the same issue with redirections, I only redirect the name written. The guy that covers my round redirected the whole family and we got a customer complaint for redirecting the ex husbands mail!!!

[Chitchat]

I've had the same issue with redirections, I only redirect the name written. The guy that covers my round redirected the whole family and we got a customer complaint for redirecting the ex husbands mail!!!

If your redirection states whole family move. Then the reserve is correct in redirecting all the mail for that surename. And the customer is wrong to complain in this case rm should ammend the redirection to not an whole family move. As not everyone is moving to said address in that family.

[answer=42]

Holy Crap! I've been doing it wrong for ages! I was told you only redirect for names that are on the redirection instruction (so if the name on the redirection said David Brown and Susan Brown and it said whole family move but the mail was for John Brown I wouldn't redirect it. That's wrong. If it says whole family move anyone with the surname Brown gets redirected. It's only when it's not a whole family move the Christian name comes into it (unless it doesn't say redirect all variations of first name). Part of the logic for only re-directing Christian names written on the card I thought was if there was a family of the same name moved into the address you could differentiate between mail that should be redirected and that which shouldn't.
How many of us are getting this wrong?
Why doesn't RM provide us with the right training in this stuff?

[ScousePostie]

Not an answer to your question but I've recently had the same issue, redirection said entire family move but in my case it was only for 'mr jones' I didn't redirect 'mrs jones' mail (doing it by the book) even though the house was obviously empty, is the house on your delivery empty or is it possible that they've split up and only the Mrs has moved out ?

The address is now occupied by new tenants with a completely different surname. The redirection is to another walk in the office, so in this particular case I was able to check the address to see that mail was being sent out to Mr Jones (not on redirection) as well as Mrs Jones (on redirection) at their new address. Nearly 100% proving that Mr Jones lives at the new address with his missus.

As mentioned earlier, it seems that there are lots of different scenarios that could occur here. Royal Mail seem vague.

Also, I should have mentioned that DOM told me to redirect the letter that I had questioned.