Interesting. Delivery to a Neighbour causing problems for Amazon Sellers

[TrueBlueTerrier]

Thread: Royal Mail delivery confirmation not enough?

https://sellercentral-europe.amazon.com ... 7&tstart=0" onclick="window.open(this.href);return false;

Had an A-Z opened from another wonderful customer for item not received.
Checked the delivery confirmation and it shows its been delivered.

Gave all this to amazon and they found in the buyer's favour and took the money from us, stating no proof the item was delivered to the buyers address, even though the delivery details state that royal mail have confirmed item was delivered out on the 24th.

So now I'm a bit confused, similar scenario on ebay and ebay found in our favour,

Should I appeal or is it pointless?

Is it any wonder buyers run riot over us all on amazon, amazon never take the side of the seller.

and the reply

Yes, but doesn't R M confirmation now state that the item was delivered to the recipient OR a neighbour?
So Amazon no longer accept this as proof of delivery to the recipient, as theoretically they might not have it.
This has been raised on the forums before fairly recently.

[WOBBLY]

Interesting.

It still baffles me why, when we've had new PDA's, that there isn't a deliver to neighbour option on it!

Interesting that 'delivered to neighbour' isn't considered proof of delivery! I wonder what RM's take on this is!

[Darren Bent]

and it will lead more door stepping from Amazon Logistics or yodel and co.

[rubberbond]

Interesting.

It still baffles me why, when we've had new PDA's, that there isn't a deliver to neighbour option on it!

Interesting that 'delivered to neighbour' isn't considered proof of delivery! I wonder what RM's take on this is!

From what I understand and have stated on threads before,is that, if the recipient denies receipt,then "a conversation will take place", or words to the same effect. So it's your fault. I don't do neighbours for this very reason, plus as a reserve who covers many duties, how am I supposed to know whether 63 Acacia Avenue,gets on with their neighbours at 61,or 65? I do not wish to embarrass myself by asking and getting a refusal. Managers in the past ,have tried to bully me into delivering Tracked items ,to neighbours,as they say,it's a "Royal Mail Standard",whatever that is and I retort by saying it's at my discretion whether to try the neighbour. Sorry ,not happening.

[CPTNemoUK]

The only time i give it a neighbour is when they come out and offer to take it. If not it gets carded no matter what.

[postslippete]

I never normally leave parcels with neighbours too


There is just so much that can go wrong. Simple things like forgetting to get their surname to sign for it instead of the surname on the parcel.

[gary1975]

It's also a royal mail standard that the posties get the blame until parcel is found. I have a new nominate a neighbors card and the have just put" any" on the card

[paranoid-android]

I don't normally bother the neighbours, but one came out and offered to take a parcel the other day. So I gave it to them who promptly took it and left it on the back doorstep of the house I was at!!! Ffs
u

[Dorset Plodder]

I don't normally bother the neighbours, but one came out and offered to take a parcel the other day. So I gave it to them who promptly took it and left it on the back doorstep of the house I was at!!! Ffs
u

Couldn't make it up could you?

[Kick the Bucket]

I thought it was Royal Mail's standard to try neighbours every time with regular parcels, recorded delivery and tracked items? How can they blame you if a neighbour takes the parcel and denies receipt?

[fishtank]

I thought it was Royal Mail's standard to try neighbours every time with regular parcels, recorded delivery and tracked items? How can they blame you if a neighbour takes the parcel and denies receipt?

I would imagine that's obvious.
You deliver to the neighbour, the neighbour denies receipt.
No real proof either way so it comes down to the manager to make an assumption, if it happens once you'll probably get the benefit of the doubt maybe even twice but when you deliver as many parcels as we do you only have to be unlucky a couple of times to give a manager second thoughts.

You could argue that this scenario is no different to delivering to the original customer and carries the same inherent risks but the big difference is motivation, a neighbour gets to keep the parcel without the hassle of dealing with the sender, paying the money up front or trying to negotiate a refund, that's before you even consider the possibility that the neighbour might bear a grudge with the recipient, after all if you're going to fall out with anyone in your street it's likely to be the person you share a boundary with, have noise issues with or fight over who parks where.

[Dorset Plodder]

Always amuses me how RM are happy to have a parcel signed for by a neighbour (with all the problems that could occur, as mentioned by FT) but are totally against having the Postie sign for it and leave it in a Safe Place.

Surely we're more trustworthy than some dodgy neighbour?

[taurus88]

Always amuses me how RM are happy to have a parcel signed for by a neighbour (with all the problems that could occur, as mentioned by FT) but are totally against having the Postie sign for it and leave it in a Safe Place.

Surely we're more trustworthy than some dodgy neighbour?

It's one of the more bizarre and, dare I say, disturbing, things about Royal Mail. The obsession with first-time delivery has become a get rid at all costs strategy in some DOs, to the point where passing the buck on to any member of the public is preferable to following the safe and sensible procedure of posting a 739 through the letterbox. Personally, I'm against leaving parcels with people I have no personal relationship with and never attempt to deliver to neighbours unless the addressee requests for me to do so (either personally, or in the form of a note on the INSIDE of their door, or window). And that's because of the key phrasing that Royal Mail gave when delivery to neighbour was introduced, which was that it was at the postperson's discretion as to where and whether to deliver a parcel to a neighbour. Which is clearly designed to blame the postie when something then goes wrong. So, using my discretion, 99% of packets/recordeds/tracked go back to the office when the addressee is not at home.

[BeamishStout]

if the recipient denies receipt,then "a conversation will take place", or words to the same effect. So it's your fault.

And when said conversations take place they are invariably many days later. Invariably I cannot remember whether I delivered an item to said address yesterday or the day before or the day before that . Same with returns to the locker for items that they ask 'can you remember blah blah blah'. So in effect there are going to be 2 possible conversations whenever you are unable to deliver item to the intended receiver...

[BeamishStout]

It's one of the more bizarre and, dare I say, disturbing, things about Royal Mail. The obsession with first-time delivery has become a get rid at all costs strategy in some DOs, to the point where passing the buck on to any member of the public is preferable to following the safe and sensible procedure of posting a 739 through the letterbox. Personally, I'm against leaving parcels with people I have no personal relationship with and never attempt to deliver to neighbours unless the addressee requests for me to do so (either personally, or in the form of a note on the INSIDE of their door, or window). And that's because of the key phrasing that Royal Mail gave when delivery to neighbour was introduced, which was that it was at the postperson's discretion as to where and whether to deliver a parcel to a neighbour. Which is clearly designed to blame the postie when something then goes wrong. So, using my discretion, 99% of packets/recordeds/tracked go back to the office when the addressee is not at home.