Official procedure for signed deliver in block of flats?

sbbij · Post by **sbbij** » 27 Nov 2016, 13:13

What is the official procedure if a block of flats has post boxes outside or just inside the entrance and I have a signed for letter or parcel? Do i have to go to the door of the flat? Or do I notify them to come to down to sign?

I remember it being that the customer had to come down as they have to collect letters from postbox anyway.

Thanks.

paulj3001 · Post by **paulj3001** » 27 Nov 2016, 14:26

Take them to the customers door.

Sir Henry · Post by **Sir Henry** » 27 Nov 2016, 14:44

You can't leave your trolley unattended so get them to come to the delivery point. (Whether you use a trolley or not )

Creditshampoo · Post by **Creditshampoo** » 27 Nov 2016, 14:59

Delivery point

enskied · Post by **enskied** » 28 Nov 2016, 04:56

Ring their intercom, they come down to you at the delivery point. If not post a P739

bigbazza · Post by **bigbazza** » 28 Nov 2016, 12:28

enskied wrote:Ring their intercom, they come down to you at the delivery point. If not post a P739

Total agreement there are several blocks like this on our park and loop, they come down and it's not very often you get a stubborn customer you just have to explain politely that you deliver to the delivery point and as that is down here that's where it is delivered or they can have a card put in their box.

Kings Norton · Post by **Kings Norton** » 28 Nov 2016, 16:08

sbbij wrote:What is the official procedure if a block of flats has post boxes outside or just inside the entrance and I have a signed for letter or parcel? Do i have to go to the door of the flat? Or do I notify them to come to down to sign?

I remember it being that the customer had to come down as they have to collect letters from postbox anyway.

Thanks.

Not a chance of going up I ring the buzzer and say "Hello Royal Mail here I have parcel for you i am at the post boxes and will be only here for the next two to three minutes" once you say that they come tare assing down the stairs for it. Once I rang a buzzer one Saturday morning woman said I have a little baby could it be possible to bring it up felt sorry for her brought it up there was about 6 people in the flat partying from the night before when i got to the apartment never again after that. Anyway Pegasus has not got that in their plan its to the delivery point ONLY. So paulj3001 you are totally wrong!

Post by **TrueBlueTerrier** » 28 Nov 2016, 16:17

No he is correct.

http://www.royalmail.com/personal/help- ... -addresses" onclick="window.open(this.href);return false;

Delivering mail to multi-occupied addresses

If you live in or occupy business premises in a location where our delivery staff only have access to a single point where they deliver mail for multiple residences or premises within that location, this is considered to be a multi-occupied address.

Where delivery arrangements already exist where a facility is provided such as a central point for the delivery of mail or the provision of external lockable letter boxes at a building/site, these will be deemed as the delivery point for the individual addresses. In such circumstances, Royal Mail will not perform deliveries to individual residences or business premises, if requested by individual customers, even if the delivery standard criteria below are met.

If you have an item that needs to be signed for this will be delivered to the door to obtain the signature rather than left at the central point.

Residential Locations
Where separate facilities are provided for each residence, we will only deliver mail directly to your residence or to a centrally located box corresponding to your residence, provided all of the following conditions are met:
1.Your residence is a self-contained property and is separately and individually rated by the local authority for council tax purposes.
2.Your residence can be clearly identified (with a number, letter or name) and has its own letterbox (or a secure lockable receptacle that clearly corresponds to the residence)
3.Our delivery staff can gain safe and easy access to perform delivery to your residence.
4.The residence is a permanent structure.

Should any of the conditions above not be met then we are not obliged to deliver mail directly to your residence. Instead, we will deliver your mail to a suitable central reception point or letterbox for your location, together with other mail for this location.

Business Locations
If you occupy a business premise within a multi-occupied location that has a central reception (mailroom or similar) to which the mail is delivered, then this will be deemed as the delivery point for your business premises.
If there is no such facility then we will deliver your mail directly to your address provided all of the following conditions are met:
1.Your separate business address is a self-contained property and is separately and individually rated by the valuation office for business rate purposes.
2.Your separate business entity can be clearly identified (with a number, letter or trading name) and has its own letterbox (or a secure lockable receptacle that clearly corresponds to the business premise)
3.Our delivery staff can gain safe and easy access to perform delivery to your separate business premise.
4.The overall multi-occupied site to which the address relates is a permanent structure
Should any of the conditions above not be met then we are not obliged to deliver mail directly to your business premise. In such circumstances we will deliver your mail to a suitable reception point or letterbox for your location, together with other mail for this location.

If you meet the conditions outlined above we can deliver your mail directly to your business premises. If your business premises occupy more than one floor of a multi-occupied building we will deliver your mail to the nearest floor to the access point of the building. Should you require delivery to a different floor then a floor fee may be payable.

For clarification: in circumstances where a single business entity occupying an address has separate operating units within it, which are separately rated and situated, (for example) on different floors of the building, even where the delivery standards criteria (above) are met, the building will not be regarded as multi-occupioed for the purposes of applying the Policy. It is not intended that Royal Mail will deliver, as part of its universal service obligation, to separate parts of the same organisation simply because it has separately rated operational units within a single premises. In such circumstances it would be appropriate for the entity in question to purchase a sortation service, such as Selectapost from Royal Mail.

University Student Accomodation
Universities may request delivery of mail to individual student flats within a hall of residence or other student accommodation, provided all of the conditions for delivery direct to residential addresses situated within a multi-occupied location outlined above are met. Should any of the conditions not be met then we will deliver the mail to a suitable reception point.

Caravans, Mobile Homes and Holiday Chalets
If you live in a caravan, a mobile home or a chalet which is not separately rated for council tax purposes, and you are prepared to make a declaration that this is your main residence, and do not pay council tax on another residence, we may agree to undertake deliveries to your residence subject to meeting the other conditions for residential addresses outlined above.

Boats
If you live on a boat that is licensed for a permanent mooring with a long-term residential mooring permit, and the mooring is designated ‘full residential’, we may agree to undertake deliveries to your premises subject to meeting all of the conditions for residential addresses outlined above.

Changes to Delivery Arrangements
Any requests to change current delivery arrangements for any multi-occupied location will be dealt with on the following basis:
1.Any review of the delivery arrangements for the location must include all the residences/business premises.
2.Any such requests must come from the building or site owner (or similar) who commits to ensuring that delivery arrangements are similar (where appropriate) for all residences or business at the location.
3.If a communal delivery point is provided and an occupant of an address contained within a multi-occupied location requests a delivery to their individual address, we are not obliged to provide this.
4.Where a facility is provided, such as the provision of external lockable letter boxes in a block of flats, these will be deemed to be the delivery point for individual addresses within a multi-occupied location. In such circumstances, we will not perform deliveries to individual front doors, if requested by or on behalf of individual customers, even if all the conditions outlined above are met.

daveyeff · Post by **daveyeff** » 28 Nov 2016, 17:36

use of a trolley blows that scenario out the water.

Sir Henry · Post by **Sir Henry** » 28 Nov 2016, 21:03

See my earlier post, you can't leave your lwt unattended for more than a minute. I'm sure the boss would hand you your arse for ignoring security of mail rather than congratulate you on delivering to the door.

"If you have an item that needs to be signed for this will be delivered to the door to obtain the signature rather than left at the central point."

Is it just me or do all agreements deliberately fudge the phrasing so there's wriggle room for the masters of bullshit to reinterpret it to their advantage?

Of course you wouldn't leave it in the central point if you had to obtain a signature but are you duty bound to go upstairs to the addressee's door? Anyone follow me?

cpsteve · Post by **cpsteve** » 28 Nov 2016, 21:39

So the elderly or infirmed who are unable to easily get to the door can not get their parcels or signed for items posties should be ashamed if that's your attitude feeble excuses for laziness.

Kings Norton · Post by **Kings Norton** » 28 Nov 2016, 23:47

The planners never allowed for this so therefore its a NO, NO,I don't mind putting other other mail in the boxes while I am waiting for the customer to come down but if they are not down by the time I have posted into say 60 boxes its P739 time. Its impossible to call at most doors on my walk as they are mostly apartments.

bigbazza · Post by **bigbazza** » 29 Nov 2016, 07:00

cpsteve wrote:So the elderly or infirmed who are unable to easily get to the door can not get their parcels or signed for items posties should be ashamed if that's your attitude feeble excuses for laziness.

If they have difficulty with stairs there's nothing stopping them from moving to a home that has no stairs.

mbavelja · Post by **mbavelja** » 29 Nov 2016, 14:06

daveyeff wrote:use of a trolley blows that scenario out the water.

Why?
If using a HCT you attach it to something while you go in.
If it is part of a van share duty it will need to be done by the driver in the same way an oversize packet would.

It only blows the scenario out of the water if you don't want to do your job properly.

Post by **SpacePhoenix** » 29 Nov 2016, 14:40

mbavelja wrote:
daveyeff wrote:use of a trolley blows that scenario out the water.
Why?
If using a HCT you attach it to something while you go in.
If it is part of a van share duty it will need to be done by the driver in the same way an oversize packet would.

It only blows the scenario out of the water if you don't want to do your job properly.

It's a maximum of 10 mins unattended:

http://www.royalmailchat.co.uk/communit ... =1&t=76245" onclick="window.open(this.href);return false;