New pda user

Kirsty952002 · Post by **Kirsty952002** » 12 Nov 2016, 07:22

Hi all,
I may get more luck on here. I have been with Royal Mail 2 months, I have all my user details for the pda - it is still coming up login failed. I have mentioned this to a manger they say, they will contact IT but it never seems to happen. Is there any way I can contact them to get it working? Or advice

Thank you

Post by **TrueBlueTerrier** » 12 Nov 2016, 14:02

No you can't, but try the people in the locker where you get them from. As far as I know that's part of their duty.

cpsteve · Post by **cpsteve** » 12 Nov 2016, 21:01

If you have an ID card scan that it might be the spelling is wrong.

Kirsty952002 · Post by **Kirsty952002** » 13 Nov 2016, 07:00

Thank you, will try my ID card and see if that works. If not I will pin someone down to sort it, as it's making my working day hard! As I keep getting logged out of other people's user names and it slows me up!

sussexlad · Post by **sussexlad** » 13 Nov 2016, 19:44

For some reason a small number of user login's will not work if your either a new starter or you have switched from the old pda's to the new one (even though your login details are the same). A quick call or email to IT should correct it by whoever sorts those things out in your office.

Kirsty952002 · Post by **Kirsty952002** » 17 Nov 2016, 22:00

Just an update to all those who care. I rang IT myself and explained and they sorted it out, if in doubt deal with it yourself!

Clared · Post by **Clared** » 18 Nov 2016, 20:36

Kirsty952002 wrote:Just an update to all those who care. I rang IT myself and explained and they sorted it out, if in doubt deal with it yourself!

Sometimes that's the best way !