Saturday pda nightmare

wazz · Post by **wazz** » 15 Oct 2016, 16:31

So the new pda wouldn't let us log in 2day. It kept sayin not connected to server.

Then few a try's later it logged me in but not connected to server. I scan my download route like normal.

I go out on delivery.
I scan a few items. Then put pda back in my pocket. I took out my pda. It logged me out. I logged back in but not connected to server. This happened a few times today. It kept logging me out.

I return to office. And I tell my manager. He says loads people had this problem and it's a world wide issue.
He also said has long has you scanned every item. You will be fine.

Anyone eles had this problem today ?!?

CAMPINGBLUNDERER · Post by **CAMPINGBLUNDERER** » 15 Oct 2016, 16:47

A couple did in our office and I know a local office had to revert back to the old PDA 's as nobody could log in

Funnily enough mine worked perfectly

BeamishStout · Post by **BeamishStout** » 15 Oct 2016, 16:50

wazz wrote:So the new pda wouldn't let us log in 2day. It kept sayin not connected to server.

Then few a try's later it logged me in but not connected to server. I scan my download route like normal.

I go out on delivery.
I scan a few items. Then put pda back in my pocket. I took out my pda. It logged me out. I logged back in but not connected to server. This happened a few times today. It kept logging me out.

I return to office. And I tell my manager. He says loads people had this problem and it's a world wide issue.
He also said has long has you scanned every item. You will be fine.

Anyone eles had this problem today ?!?

Yes pretty much as you have described. Everyone (I spoke to) in our office had this prior to going out. Everything went OK from about 10.00 ish today. Funny how we get told to log on indoors but then get told to log on outdoors if problems occur indoors.

Stormproof · Post by **Stormproof** » 15 Oct 2016, 17:04

Very few were working in my office. Most of us went back to the old pen & paper that never let us down. Just told the manager that the box was cleared when I returned to the DO.

steve1873 · Post by **steve1873** » 15 Oct 2016, 19:58

We were the same. Seemed random as to who and when we could log-in. I managed to scan all items bar one at beginning of delivery which I put on EPOD card - lo and behold I get home and what is in my pocket?

On annual leave next week as well, but I am not going in to hand over card until I am back a week on Monday - I will txt gaffer number and tell him it was delivered with signature.

As far as the "as long as you scanned every item you will be fine" line - if a knowntechnical glitch prevents items from being processed through the system properly, then in absolutely no way should the person delivering the items be held in any way responsible. Royal Mail will have to suck it up and pay compensation as and when required to customers and perhaps come up with a more robust fail safe. Cost of doing business and all that jazz!

glenfiddich · Post by **glenfiddich** » 16 Oct 2016, 01:41

We got told today we can't have a new PDA as the ee network can't cope with the amount of stuff we have to scan

ewancurze · Post by **ewancurze** » 16 Oct 2016, 07:28

glenfiddich wrote:We got told today we can't have a new PDA as the ee network can't cope with the amount of stuff we have to scan

Same in our office,we should have had them in August,they have all arrived but we can't use them till the New Year at the earliest due to network capacity.The old ones just constantly keep suspending.......the replacements that the guy responsible for PDA's gets sent are just the same,he is getting a bit frustrated!

Post by **SpacePhoenix** » 16 Oct 2016, 08:35

ewancurze wrote:the replacements that the guy responsible for PDA's gets sent are just the same,he is getting a bit frustrated!

Intermec stoped making the CN3s a few years ago, any "replacements" will just be returns/cast offs frm other DOs

DirtyHarry · Post by **DirtyHarry** » 16 Oct 2016, 09:26

glenfiddich wrote:We got told today we can't have a new PDA as the ee network can't cope with the amount of stuff we have to scan

Christmas will be fun,then.

charlie1 · Post by **charlie1** » 16 Oct 2016, 10:50

Same in our office, we will be using the old pda`s through this Christmas. We heard no large offices can be added for the new pda`s for now as Royal Mail fear the system will crash at its busiest time.
So after the business banging on about the new ones constantly for the what has seemed an eternity, then getting a weekly poster countdown displayed in office ( 5 weeks to go etc ) it seems we will not be getting them for now. The silence is deafening, no announcement in the rare work time learning sessions, no front page headline in the courier, no letter to my home, what a joke they are.
However they still have us attempting to scan the 2D barcodes, which I was told is a product under development. Our office even now displays the 2D scanning success rate. This is for the number you scanned (not successfully delivered). Really are we that bothered, no doubt it affects some top knobs bonus along the gravy train higher up though.

Post by **SpacePhoenix** » 16 Oct 2016, 11:12

charlie1 wrote:However they still have us attempting to scan the 2D barcodes, which I was told is a product under development.

Probably looking towards most if not all parcels having 2D barcodes on them

cpsteve · Post by **cpsteve** » 16 Oct 2016, 12:10

Used new PDA no problems but some could not log in, there are not enough working old ones to go around so it could be a problem if we are told not to use the new ones.

charlie1 · Post by **charlie1** » 16 Oct 2016, 12:41

Yep no doubt they would like to track all parcels. However this 2D scanning is probably using capacity on our system, to the point where no more large offices can be added for now. Surely the new pda`s should have come in for all offices and get everyone up and running with them, before introducing this 2D barcode scanning.
It is possible our management will have to consider us dropping scanning the 2D barcodes throughout the Xmas period, as the sheer volume of scanning will mean the old pda`s we are still using will not have enough sustained battery life. They will not want to invest in new batteries with the new pda`s coming.

alwayskint · Post by **alwayskint** » 16 Oct 2016, 14:54

The servers can't cope with all the information the new PDA s send.An almighty mess !! No wonder we're losing Amazon parcels.

Postie45 · Post by **Postie45** » 16 Oct 2016, 14:58

alwayskint wrote:The servers can't cope with all the information the new PDA s send.An almighty mess !! No wonder we're losing Amazon parcels.

that really makes no sense when you think its just uploading a 9 or 10 digit string of letters and numbers