2D scanning

ScousePostie · Post by **ScousePostie** » 19 Sep 2016, 17:45

Yes, another one of these 2D scanning posts.

We were told last week that our office is doing well scanning the majority of 2D barcodes, but, I've come across quite a few where the barcode is folded around the corners of boxes, creased, smudged, or, one of the worst ones to scan, wrapped around a tube.

Then, today I spotted this. This one is actually partially covered by white tapping, so unable to scan. I had to take a photo of this one, mostly because I want to show anyone who asks why it wasn't scanned why I was unable to scan it. I could have probably picked at the tape that was covering it, but I don't think the customer would appreciate this.

It'll be interesting to hear what other types of parcels posties have had trouble scanning. This was supposed to be the way forward for scanning parcels but if RM can't even get this right... 'Yes we scan', no, we can't.

Surreypostie · Post by **Surreypostie** » 19 Sep 2016, 18:06

I sent a packet last week, it had one of these barcodes on it applied at the post office. As a customer I have absolutely no idea what good it is to me. I have no idea if it was delivered, when it was delivered and to who it was delivered. As a postman, if I can't scan them, I won't loose any sleep over it.

ScousePostie · Post by **ScousePostie** » 19 Sep 2016, 18:53

This is all a case of, if customers complains packet has been lost, RM can cover their own backs.

k979aaa · Post by **k979aaa** » 19 Sep 2016, 19:26

Wet code's run will not scan nor will printers with clogged ink jets post offices and home users normally have these but the transit of mail in York sleeves is the number one reason for non scan as creasing and ripping of the 2D code is the main reason for this. But those who manage us need to allow for all these thing's otherwise they could find themselves upon a conduct charge for not allowing for all the above reason's.

Bahia Feliz · Post by **Bahia Feliz** » 21 Sep 2016, 16:11

Surreypostie wrote:I sent a packet last week, I have absolutely no idea if it was delivered, when it was delivered and to who it was delivered.

You sent a packet and have no idea who you sent it to?

steve1873 · Post by **steve1873** » 21 Sep 2016, 17:41

Bahia Feliz wrote:
Surreypostie wrote:I sent a packet last week, I have absolutely no idea if it was delivered, when it was delivered and to who it was delivered.
You sent a packet and have no idea who you sent it to?

I think it is clear that he knows who it was SENT to. The problem is, he has no way of tracking to whom it was delivered. Given this new "delivery to neighbour" bollox, items can be delivered to anywhere in proximity of the recipients address.

ScousePostie · Post by **ScousePostie** » 21 Sep 2016, 17:50

steve1873 wrote:
Bahia Feliz wrote:
Surreypostie wrote:I sent a packet last week, I have absolutely no idea if it was delivered, when it was delivered and to who it was delivered.
You sent a packet and have no idea who you sent it to?
I think it is clear that he knows who it was SENT to. The problem is, he has no way of tracking to whom it was delivered. Given this new "delivery to neighbour" bollox, items can be delivered to anywhere in proximity of the recipients address.

It would be a good idea if the PDAs had an option 'delivered to neighbour'. 'Delivered' is an ambiguous term to use.

Surreypostie · Post by **Surreypostie** » 22 Sep 2016, 15:34

steve1873 wrote:
Bahia Feliz wrote:
Surreypostie wrote:I sent a packet last week, I have absolutely no idea if it was delivered, when it was delivered and to who it was delivered.
You sent a packet and have no idea who you sent it to?
I think it is clear that he knows who it was SENT to. The problem is, he has no way of tracking to whom it was delivered. Given this new "delivery to neighbour" bollox, items can be delivered to anywhere in proximity of the recipients address.

Exactly, I know who I sent it to and I know they received it, we are sold this scanning idea on the basis it is for the customers benefit so they can track their item, I know it is bullshit. I have no problem with scanning the ones that work, I just don't believe why we are doing it.

wannabeek · Post by **wannabeek** » 24 Sep 2016, 00:22

Maybe mistakenly, I just assumed that they were using the scans to track the postie, not the packets. I scan everything I can scan because I do the job by the book and don't need to hide up anywhere. More scans the better in my opinion as the longer the duty takes the more there is for OT. Sometimes OT for me, sometimes for someone else, no matter which, as far as I'm concerned.

ScousePostie · Post by **ScousePostie** » 24 Sep 2016, 14:10

wannabeek wrote:Maybe mistakenly, I just assumed that they were using the scans to track the postie, not the packets. I scan everything I can scan because I do the job by the book and don't need to hide up anywhere. More scans the better in my opinion as the longer the duty takes the more there is for OT. Sometimes OT for me, sometimes for someone else, no matter which, as far as I'm concerned.

I wish our management would confirm to us all exactly what we should be scanning. There are barcodes such as the one I posted at the top here and also similar looking smaller ones which I've seen on letters. Some DOMs say we don't scan these smaller barcodes, some say we do.

cpsteve · Post by **cpsteve** » 25 Sep 2016, 19:43

Surreypostie wrote:I sent a packet last week, it had one of these barcodes on it applied at the post office. As a customer I have absolutely no idea what good it is to me. I have no idea if it was delivered, when it was delivered and to who it was delivered. As a postman, if I can't scan them, I won't loose any sleep over it.

Its still a trial but once its gone live you can track your parcel not sure if its a bar code on your receipt like recorded items.

Surreypostie · Post by **Surreypostie** » 03 Oct 2016, 16:38

cpsteve wrote:
Surreypostie wrote:I sent a packet last week, it had one of these barcodes on it applied at the post office. As a customer I have absolutely no idea what good it is to me. I have no idea if it was delivered, when it was delivered and to who it was delivered. As a postman, if I can't scan them, I won't loose any sleep over it.
Its still a trial but once its gone live you can track your parcel not sure if its a bar code on your receipt like recorded items.

No, nothing on the receipt. Once you hand it over you have no record of it at all. Just a con if you ask me, you just pay the normal postage cost. Tracking is a premium service, I'd love to know why we are scanning these things.

mbavelja · Post by **mbavelja** » 03 Oct 2016, 17:33

Surreypostie wrote: I'd love to know why we are scanning these things.

In addition the data produced will also enable Royal Mail to charge customers more accurately. It will also allow Royal Mail and CWU to gather more data about traffic relating to parcels including how many, weight, size, location etc, to assist with future discussions on Resourcing to Workload.

ScousePostie · Post by **ScousePostie** » 03 Oct 2016, 17:35

But most importantly it allows managers to be able to see where packets where scanned in the event of any denial of receipt, similar to tracked etc.