Callers Office Survey

Mezza · Post by **Mezza** » 28 Mar 2016, 16:09

For a long time now and more so recently our callers Office duty seems to be getting shafted(for want of a better word). I won't go into too much detail as yet, but would appreciate it if anyone could reply to the following questions, just so we can get an idea of how things are elsewhere:

1/ What hours does your Callers Open?
2/ How many staff in your callers office (whole or part shift)?
3/Do you have SPS (new computer system) or know your getting it?
4/ If you have SPS, how many computers do you have?
5/ What size unit are you (small, medium, large) ?
6/ How many items on average do you get back each day to book in?
7/ Do you get many items brought back next day (items from OT the day before) ?
8/ Do you have British Gas Engineers parts and if so approx how many engineers?

Many thank's.

Boydieboydie · Post by **Boydieboydie** » 28 Mar 2016, 18:16

That's a lot of questions. Callers office staff are the lucky ones

A2B · Post by **A2B** » 28 Mar 2016, 18:29

Boydieboydie wrote:That's a lot of questions. Callers office staff are the lucky ones

Really? i dread the day i'd have to go in there, much rather be outside whatever the weather

Mezza · Post by **Mezza** » 28 Mar 2016, 18:30

Boydieboydie wrote:That's a lot of questions. Callers office staff are the lucky ones

Not trolling much with that statement are we ?

Andy51 · Post by **Andy51** » 28 Mar 2016, 18:33

Our callers open between 7am -2.30pm wed 7-8pm Sat 7am-2pm callers staff 3 computer is useless been cancelled here 17gas engineers only few items brought back next day we are a medium office

Gold Fox · Post by **Gold Fox** » 28 Mar 2016, 18:40

(1) 10 hours but Wednesday 12 hrs.( Late Wednesday staff of 2 because of security reasons)
(2) One person at any given time but Saturday second staff help for 4 hours.
(3) SPS .... yes
(4) 4
(5) 70 deliveries
(6) 200 +
(7) Probably once or twice in a month.
(8) No

NewPostieUK · Post by **NewPostieUK** » 28 Mar 2016, 18:46

6. None. We (the postmen) have to log all P739 returns into the book and put them on the correct shelf.

A2B · Post by **A2B** » 28 Mar 2016, 18:56

NewPostieUK wrote:6. None. We (the postmen) have to log all P739 returns into the book and put them on the correct shelf.

How do you have time to do that? Was it built into your duty?

bo72 · Post by **bo72** » 28 Mar 2016, 19:25

I work in the caller's and cage as a relief duty. I quite enjoyed both jobs until recently, makes a change from delivery. But now I need going in there. We get a few hours here and there and are expected to then go out on delivery. There is never enough time to do the job so it is all going to pot. A number of posties from my office have been sacked recently for minor offences and when the s**t hits the fan in the callers as it inevitable will I don't want to be held responsible.

Gold Fox · Post by **Gold Fox** » 28 Mar 2016, 19:40

Poor little girl in our Callers Office, during her shift time , she books in 200+ items and serve 200+ customers ....

NewPostieUK · Post by **NewPostieUK** » 28 Mar 2016, 21:01

A2B wrote:
NewPostieUK wrote:6. None. We (the postmen) have to log all P739 returns into the book and put them on the correct shelf.
How do you have time to do that? Was it built into your duty?

No idea. I just do everything that needs to be done and claim overtime if necessary, if I want.

Post by **ysbrydtawel** » 28 Mar 2016, 21:26

1/ What hours does your Callers Open?
7am - 9am, 2pm - 3pm Monday - Saturday.
2/ How many staff in your callers office (whole or part shift)?
1. Full time job with delivery round.
3/Do you have SPS (new computer system) or know you're getting it?
No, and we won't be getting it.
4/ If you have SPS, how many computers do you have?
Not applicable.
5/ What size unit are you (small, medium, large)?
Small
6/ How many items on average do you get back each day to book in?
20
7/ Do you get many items brought back next day (items from OT the day before) ?
None. Every postman has a key to the DO.
8/ Do you have British Gas Engineers parts and if so approx how many engineers?
Nope.