Scanning 1pm Specials

Desperate_Dan · Post by **Desperate_Dan** » 15 Mar 2016, 14:32

If you scan the barcode of a 1pm Special BEFORE 1pm but get it actually signed for and press 'DONE' AFTER 1pm, is it a failure or not?

Thanks in advance.

bluealbert · Post by **bluealbert** » 15 Mar 2016, 14:44

Press Done ?? Different pda than me mate

Post by **97gaz** » 15 Mar 2016, 14:48

datasaint · Post by **datasaint** » 15 Mar 2016, 15:23

97gaz wrote:
Desperate_Dan wrote:If you scan the barcode of a 1pm Special BEFORE 1pm but get it actually signed for and press 'DONE' AFTER 1pm, is it a failure or not?

Thanks in advance.
yes. It will show up as a failure.

Not so sure because if you scan a post box before the scheduled time and click 'yes' to proceed after the correct time it goes by the earlier time.

dennis12 · Post by **dennis12** » 15 Mar 2016, 15:28

Yes a failure I believe a colleague at my office scanned one before 1pm but didn't click delivered until after 1pm due to the customer taking a while to get to door and I think if I remember correctly it showed as a failure.

toomuchcoke · Post by **toomuchcoke** » 15 Mar 2016, 16:53

dennis12 wrote:Yes a failure I believe a colleague at my office scanned one before 1pm but didn't click delivered until after 1pm due to the customer taking a while to get to door and I think if I remember correctly it showed as a failure.

It's the system's revenge for when I rolled up on a customers door at 13:05, didn't fill the time in on the piece of paper, got the customer's signature and then wrote 12:59 in as I walked back down their driveway!

Obviously this is an entirely hypothetical story, because I would never have done such a thing in real life ...

Bahia Feliz · Post by **Bahia Feliz** » 15 Mar 2016, 17:52

I 'zapped' a box at 08.51 once (9a.m time) pressed done just after 9 got told i'd done it early when I got back to the office!

Post by **97gaz** » 15 Mar 2016, 18:08

wannabeek · Post by **wannabeek** » 15 Mar 2016, 20:37

Yep. I rolled up at an elderly gent's door at 5mins to 1pm with a special once. (Was rescuing a newbie in a pickle) Just to be sure I scanned it as 'not delivered no answer' while I was waiting for him to come to the door so that the inevitable late scan when I finally got the PDA back off him wouldn't be a fail. Did I cheat? I think everybody was happy at the end of the day anyway.

IcanthelpthewayIam · Post by **IcanthelpthewayIam** » 15 Mar 2016, 20:50

wannabeek wrote:Yep. I rolled up at an elderly gent's door at 5mins to 1pm with a special once. (Was rescuing a newbie in a pickle) Just to be sure I scanned it as 'not delivered no answer' while I was waiting for him to come to the door so that the inevitable late scan when I finally got the PDA back off him wouldn't be a fail. Did I cheat? I think everybody was happy at the end of the day anyway.

The customer may not have been happy about it, but because you fraudulently faked it we will never know, how about just doing the job properly next time? or if you think this sort of practice is ok then try and find a job that doesn't depend on the integrity of your colleagues

wannabeek · Post by **wannabeek** » 15 Mar 2016, 21:18

Woah! Been at the grumpy pills this evening? How was it fraud? Dude had several minutes to come to the door, so it was 'not delivered no answer' legitimately. He did eventually get to the door, chat about the weather and all sorts, work out how to sign for it and did so. I fail to see how anybody sending that item could see it as a fail. It was there on his doorstep by 1, the only reason I couldn't click 'done' by 1pm was was his age. Should I have 'done the job properly' and 739 the item as he toddled to the door , 'done the job properly' and hurried the old dude or 'done the job properly' and fail the special?

IcanthelpthewayIam · Post by **IcanthelpthewayIam** » 15 Mar 2016, 21:36

wannabeek wrote:Woah! Been at the grumpy pills this evening? How was it fraud? Dude had several minutes to come to the door, so it was 'not delivered no answer' legitimately. He did eventually get to the door, chat about the weather and all sorts, work out how to sign for it and did so. I fail to see how anybody sending that item could see it as a fail. It was there on his doorstep by 1, the only reason I couldn't click 'done' by 1pm was was his age. Should I have 'done the job properly' and 739 the item as he toddled to the door , 'done the job properly' and hurried the old dude or 'done the job properly' and fail the special?

you should have done the job properly knocked the door waited and then scanned when either he signed for it or you left the P739, if that was after 1 then so be it, it's fraud as the customer is legitimately due his postage cost back but you have hidden the fact from him by circumventing the correct procedure

wannabeek · Post by **wannabeek** » 15 Mar 2016, 22:13

Erm. How many minutes for someone to come to the door? Do you wait 5 mins for every attendance call? That is beyond the agreed time. Please do not accuse me of fraud or deception. That is not true. Every RM rule was followed and the old geezer got his packet. Happy days all round, so far as I can see.

i suppose according to your logic i should have done the job as per spec and carded the item before he got to the door. Poor old geezer. I'm glad you're not my postie.

Postie45 · Post by **Postie45** » 16 Mar 2016, 00:48

I think scanning as not delivered is ok if someones taking an unreasonable amount of time to answer the door. It was the recipients fault that it would have "failed" not RMs who arrived at the delivery point in good time to successfully deliver the special before the contracted time.

plaguelift · Post by **plaguelift** » 16 Mar 2016, 03:21

97gaz wrote:Collection and delivery are different. Collection goes by the time of scan and delivery goes by the time you complete the scan ie press done after signature.

Not true. It all goes by time of scan. I've delivered specials before 1pm and pressed the done button only to find out half an hour later when you need to scan a tracked parcel you find that you didnt press the done button (well you did, but our "state of the art" pda's didnt recognise your finger tap). It still goes through the system at the time you scanned the special, not when you hit the done button. Same with collection boxes. You cant scan a box early (8:51) then hit done after 9:00 and expect it to go through as after 9:00. It will go through the system at the time you scanned it.
Another point is scanning boxes. Every office should have route headers (barcodes) for box collections. These should be scanned before collections. It means you cant scan a box early as the pda will give you a warning that the box is being collected too early. You shouldnt have to ad hoc boxes any more and its up to your manager to sort this out.