LTB 138/16 ROYAL MAIL & CWU NATIONALLY AGREED TERMS OF REFERENCE - PDA Pilot

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LTB 138/16 ROYAL MAIL & CWU NATIONALLY AGREED TERMS OF REFERENCE - PDA Pilot



No. 138/16

Ref: 540

Date: 7th March 2016



To: Branches with POSTAL Members

ROYAL MAIL & CWU NATIONALLY AGREED TERMS OF REFERENCE - PDA Pilot

Dear Colleague

Branches and Representatives will be aware of LTB’s 130/16 and 130/16a which were issued this week by Dave Joyce, which deal with the Health and Safety elements linked to the use and rollout of the PDA. The operational elements regarding the use of technology are being dealt with by the Outdoor Department to ensure the enhanced technology associated with the new PDA’s can be used positively.

As part of the Integrated Delivery Programme and in line with national agreements we are continuing to work with Royal Mail to maximise the use of technology, including PDA’s, with the intent of fully utilising factual data to increase our joint understanding of the delivery and collection operation. Royal Mail has made a commitment to invest £130 million on the purchase of new PDA’s in order to keep pace with the rapidly evolving technology being used in the wider postal industry and the changing market and customer expectations/requirements.

At Tuesdays statutory PEC meeting the Postal Executive agreed to support the test and piloting of the new PDA in a number of Delivery Offices which have been selected as being representative of the delivery and collection operation such as City/Urban, Rural (including SPDO’s) High engagement score and High Impact Delivery Offices, to ensure that the technical capability and usability is in place and that the training and workplace coach materials are fit for purpose.

Woodbridge DO has been undertaking initial system and user testing and following this a pilot will take place as follows:



Phase 1 of pilot deployment is scheduled for 14th March – which will comprise 4 Delivery Offices. Altens DO, Enfield DO, Docklands DO and Llandrindod Wells (including Rhayaddr SPDO),


The 2nd wave of pilot deployment is scheduled for 28th March – 2 weeks later and will comprise 4 Delivery Offices, 2 Associated SPDOs and a Collection site. Bath DO, Hinton Charterhouse SPDO, Formby DO, Clifton DO (NG), Gotham SPDO, Bangor (BT) DO and Edinburgh MC,


Subject to the pilot being successful it is anticipated that National deployment will commence on the 18th April and will be completed by the end of October 2016.

Training for all frontline OPG’s on the new PDA will be undertaken by Workplace Coaches utilising the units WTLL session prior to the respective pilot commencing. This will include full demonstrations on the new device and ongoing support for users.

Further discussions will continue to take place with Royal Mail regarding the full deployment plan and to understand whether there are any changes required to the technical process, software applications and training materials to assist with and support the full deployment.

In addition, talks will also continue to discuss and share the relevant information linked to further enhancements of the software which will be subject to phase 2 applications once full deployment has been completed and again this will be a matter which will be addressed by the Outdoor Department and placed before the Postal Executive prior to roll out.

Any enquiries to Bob Gibson’s Office, quoting reference 540

Email address: outdoorsecretary@cwu.org

Yours sincerely



Bob Gibson

CWU Assistant Secretary

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