MRM : How Kilmarnock delivered excellent QoS result :Sham!

[POSTMAN]

https://www.myroyalmail.com/news/nation ... ality-tips" onclick="window.open(this.href);return false;

Last week we published our latest Quality of Service report, revealing that we delivered our regulatory targets for the financial year 2014-15.

We met our First Class target of 93.0%, and over the same period exceeded our target for Second Class, delivering 98.9% against a target of 98.5%

Kilmarnock (KA) in Scotland was one of our best performing postcode areas, delivering 94.7% of First Class mail the next working day.

Top tips

James Jarvie, DOM at Kilmarnock delivery office, gave us his top tips for achieving high quality standards. He said: 'We ensure that the office is cleared every day. Our clear office policy is achieved by keeping all colleagues engaged. We have a huddle every day in which we share real time info on our performance the day before.

'We also keep everyone up to date on the competitive landscape so they know the importance of meeting our targets.'

There are two other aspects he attributes his offices success to: 'The team meet up with managers when they return from their duty to discuss their performance. This enables us to address any problems immediately and find solutions.

'We also display our weekly performance figures so everyone can keep an eye on their performance and see where they need to make improvements.'

[chewwy]

I read this and felt so strongly I has to rejoin under an assumed name to reply.
That in itself tell you what Kilmarnock delivery office is like.

The clear office policy is achieved mainly by threats,intimidation and working staff into the ground.

We have had a big increase in sickness and injuries over the past year and a half.

Also full timers have been a target for the most trivial matters and threatened with conduct whenever possible.

Staff are told that they CANT claim dockett if they didn't say exactly how much they would be over before going out.

Staff are bullied and harassed for trying to cut off,told their jobs are in danger.

It would be interesting to see the stats of b n h in the do compared to the QoS.

Yes the mail has been delivered,but I thought 7/8 pm at night constituted a fail?
Or was it just a fail that some staff were so scared of losing their job they worked on.

I know its not great etiquette to slag someone off on a website but my personal feeling towards james Jarvie if I wrote them down here would lose me my job

[chewwy]

Oh and the team don't meet up when they get back as the managers are usually long gone,especially on a Saturday,how many injuries etc that needed recording were ignored due to no managers being present?

[oypostie]

'The team meet up with managers when they return from their duty to discuss their performance. This enables us to address any problems immediately and find solutions

That sounds like fun

[chewwy]

Its a lie it happens the next morning

[spiderj]

I read this and felt so strongly I has to rejoin under an assumed name to reply.
That in itself tell you what Kilmarnock delivery office is like.

The clear office policy is achieved mainly by threats,intimidation and working staff into the ground.

We have had a big increase in sickness and injuries over the past year and a half.

Also full timers have been a target for the most trivial matters and threatened with conduct whenever possible.

Staff are told that they CANT claim dockett if they didn't say exactly how much they would be over before going out.

Staff are bullied and harassed for trying to cut off,told their jobs are in danger.

It would be interesting to see the stats of b n h in the do compared to the QoS.

Yes the mail has been delivered,but I thought 7/8 pm at night constituted a fail?
Or was it just a fail that some staff were so scared of losing their job they worked on.

I know its not great etiquette to slag someone off on a website but my personal feeling towards james Jarvie if I wrote them down here would lose me my job

I also wonder how the bullying and harrasment stats are looking nationwide since privatisation?
Would be interesting to see

[osgoody1970]

the cutting off procedure, really needs to be changed as it pits the professional(the postie) against the amateur(the dom) with the dom arguing what he knows nothing about, this would not happen in any other business, what if you miscalculate and finish early, they want to conduct you.... well , what's good for goose, is good for the the gander!!!! if you are forced to take out all of your delivery and finish over, then your dom should be conducted!!!! sounds fair to me!!!!

[POSTMAN]

God bless RMC and all those who...

[hans solo]

KILMARNOCK DO meal breaks not taken ,ot not claimed part time staff s**t scared to put it in .trollies not used on most deliveries ,favouritism rife ,early starters every day ,mail failures not reported ,d2ds prepped into other peoples frames to make excess disappear especially on days off.
or so im told list is endless .h&s area rep aware do nothing .area union rep aware do nothing
west of scotland you are a joke
also aware of numerous accident claims in progress

[cyrus]

KILMARNOCK DO meal breaks not taken ,ot not claimed part time staff s**t scared to put it in .trollies not used on most deliveries ,favouritism rife ,early starters every day ,mail failures not reported ,d2ds prepped into other peoples frames to make excess disappear especially on days off.
or so im told list is endless .h&s area rep aware do nothing .area union rep aware do nothing
west of scotland you are a joke
also aware of numerous accident claims in progress

Ahhh, The West of Scotland delivery model.When is it going to go nationwide? I'd like to see some of these " I just work my hours and my mangers a decent chap" folk work under it.I wonder what the BSI is in Kilmarnock?

[TrueBlueTerrier]

I wonder what the BSI is in Kilmarnock?

[POSTMAN]

Good morning

Thank you for your email. I am sorry to read your concerns about your office in Kilmarnock.

Royal Mail do not tolerate any forms of bullying or harassment and all allegations are treated very seriously and fully investigated by the Bullying and Harassment team. We also have a dedicated whistleblowing team who independently investigate anonymous complaints. It is not appropriate for other third parties to become directly involved during an internal process.

In view of your comments, you may wish to contact either one or both of these departments - the Bullying and Harassment team - 0800 587 4777 and “Speak-Up” - 0800 097 1131 or email, http://www.intouchfeedback.com/royalmail.com" onclick="window.open(this.href);return false;

Kind regards

Jane Ogden

[chewwy]

As far as whistleblowing went at Kilmarnock a manager from another area was sent to investigate after dom left at least four of the female opg's in tears.

I'll list some stuff that should have been and may have been raised.

Sexism...harassment by comments
Racism by comments

Disability discrimination, slander,libel,manipulation of fail reports.

Mail hidden in vans,mail left in hct outside all weekend as manager had went home before opg..shocker I know.

Staff told to drive vehicles they shouldn't

Paid for not taking breaks I.e extra ghost docket

Accidents...lol,incidents? injuries routinely recorded as near misses and opg's bullied into working when injured.

And what happened when all this was reported?

Nothing.

You wonder why in a business that relies on honesty,the majority of middle management are unbeliably corrupt.

POSTMAN....the amended title is correct.sham is what it is.

Oh and hello to anyone from hr reading this

[chewwy]

Contacted in touch again
I hope improper practice's are challenged and stopped

Let see

[fishtank]

What's Tamsky up to these days?, Kilmarnock was on his patch me thinksky.....