Delivery to Neighbour : Bespoke P739 'With your Neighbour'

[TrueBlueTerrier]

No. 211/15
Ref: 530
Date: 30th March 2015

To: Branches with POSTAL Members

Dear Colleague

Delivery to Neighbour - Bespoke P739 “With your Neighbour” Card - Trial

Branches will be aware of the National Agreement covering “First Time Delivery – Delivery To Neighbour” and the ongoing work of the Safety, Customer Service & Quality Strand within the Integrated Delivery Programme. As a consequence of this ongoing work we have seen the first time delivery rate rise to approximately 91% on a National basis.

Additionally as part of the ongoing work further initiatives have been explored to support a further increase in 1st Time Delivery in a way which can assist front line OPGs, and where possible make it easier for them to undertake the task. As a result we have agreed to trial the use of a Bespoke P739 “With your Neighbour Card” in 6 Delivery Offices (Harlow DO, Brentwood DO, Enfield DO, St Albans DO, Northolt DO, and Braintree DO), who have been selected as a result of the current performance figures, a mixture of good and bad for 1st time delivery. The trial is due to commence at the end of March 2015.

The aim of the trial will be to:

Understand whether the bespoke P739 card makes it easier for OPGs to complete on Delivery.
Understand and record the number of Delivery to Neighbour attempts / transactions which take place and the associated time being taken to perform the tasks, this will be captured locally and through the use of Industrial Engineers.
See if the bespoke P739 card saves time for OPGs to complete on delivery.
See if there is an increase in Delivery to Neighbour as result of the bespoke P739.
See if there is any adverse effect on customer, quality and performance measures.

All training for front line OPGs on the use of the bespoke P739 card will be undertaken by Workplace Coaches and through WTLL briefs in advance of the trial.

The process will be kept under review in the IDP Strand to monitor the success rate of first time delivery / D2N and also to enable any findings to be fed into the ongoing discussions around next steps.

Any enquiries to Bob Gibson’s Office, quoting reference 530
Email address: hnutley@cwu.org or mstewart@cwu.org

Yours sincerely

Bob Gibson
CWU Assistant Secretary

[TrueBlueTerrier]

del to N form left.PNG

[POSTMAN]

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[TrueBlueTerrier]

There is another attachment but I keep getting an OLE reject. Its also a very large file, so we probably won't post it here anyway.

[raikky]

i suggested this idea to courier a year ago and the reply i got was the 739 was sufficient lol

[IloveMYredTROLLEY!]

How exactly is having two 739 card types in our pockets going to save time?

Jesus wept, how much "spare time" do these pen pushers think we have on delivery? I can easily cut off ~25% of my delivery most days if I follow the indoor 318 plan to the letter... Wake up and smell the coffee!

[worktotime]

pardon my French but what a load of bullshit , is this not on the other cards , parcel left at ------- , still no time to do it , come on bob get in the real word mate , remember who pays your wages is it the members or r/m ?

[deadbox]

Understand and record the number of Delivery to Neighbour attempts / transactions which take place and the associated time being taken to perform the tasks, this will be captured locally and through the use of Industrial Engineers.

And these times will be totally ignored by planners

[worktotime]

Understand and record the number of Delivery to Neighbour attempts / transactions which take place and the associated time being taken to perform the tasks, this will be captured locally and through the use of Industrial Engineers.

And these times will be totally ignored by planners

and they will do what ? put hours back into offices ? take work off deliverys ? I think all the answer would be a big fat NO.

[Stammerking]

I would rather use these cards than lapse!

[wabbithunta]

All the details they need from this "bespoke card" are already available on the existing one, including what type of package it is, something that appears to be missing from this one, from what is shown. Why can't they get all the info from them, and any other details from PDA's!?

[El-Bandito]

Whilst I agree with most of the statement from the cwu. Again i fail to see where all this 'extra' time will come from. As it stands all UK address that receives parcels are getting an extremely better quality of service than those who do not.

[A2B]

We are a parcel company now, didn't you get the memo

[fishtank]

I would rather use these cards than lapse!

The peoblem with that is no part of delivery to neighbour has been factored into any resource planning so when the traffic allows then the opportunity to lapse will be there on paper whether you use these cards and deliver to neighbour or not.

That unfortunately means that reps and individual members are left to fight these battles with absolutely no concrete planning values or any real fact based ammunition at all. It's hard enough arguing at a resource meeting using actual facts without having to put forward an argument based on guesswork and OPG opinion.

Uncle Bob and Co screwed up, end of story, If the Outdoor Department had any courage at all they would admit it and try to move the position forward. Instead we're getting more and more "add-ons" to the deliver to neighbour initiative making it more and more difficult for reps and members.

[borgpicard]

these buggers order stuff, and cant be in ?, well i aint got time to fu*k about knowcking on peoples doors, i well always take it back.