Nick Landon, managing director of parcels, said this is the year we’re going to change Royal Mail by putting smart barcodes on as many parcels as we can.
Nick said: ‘This year we’re going to roll out cutting-edge PDAs across our network. We’re going to start to scan all of our parcels in the mail centres. We’re going to scan as many parcels as we can on delivery.
‘Customers tell us that access to tracking is second only to price in their decision of which carrier to use so it’s incredibly important.’
How are we going to get there?
- We’re going to do it in a series of steps to make sure we get it right.
- Our first step in commercial is to put a barcode on as many parcels as we can.
- In the summer we want to start tracking those barcodes in mail centres.
- We aim to start tracking those barcodes in delivery during Autumn.
- In January and February next year, we’ll open up that tracking data to few customers
- We’ll open it up to everyone else in April 2016.