First Time Delivery/Delivery to Neighbour - Nominated Neighb

[TrueBlueTerrier]

LTB 039/15 - First Time Delivery/Delivery to Neighbour - Nominated Neighbour Guidelines

No. 39/15
Ref: 530
Date: 21st January 2015



To: Branches with POSTAL Members

Dear Colleague,

First Time Delivery/Delivery to Neighbour - Nominated Neighbour Guidelines

Branches will be aware of the revised National Agreement covering “First Time Delivery – Delivery To Neighbour” contained in LTB 385/14 and the ongoing work of the Safety, Customer Service & Quality Strand within the Integrated Delivery Programme.

As part of the work being undertaken by the strand which has seen the first time delivery rate rise to approximately 91% on a National basis, we have looked at introducing standard processes. This has identified a number of anomalies which are mainly down to placing too much emphasis on delivery OPGs and basically attempting to make them the scapegoat for failed first time delivery.

As a result we have agreed a standard process which involves Enquiry Offices collating information from customers when they collect a P739 item and asking them if they have a preferred neighbour which is then logged. This is designed to assist OPGs being able to identify an alternative delivery address to the original addressee which at the same time helps to increase the first time delivery success rate.

Whilst we have agreed to the attached guidelines, it is made clear to the customers when visiting the Enquiry Office that the acceptance of this information does not guarantee that delivery to their nominated neighbour will always be achievable. In addition we have also agreed that there will be no culpability associated with any OPGs if they fail to attempt or complete delivery to a nominated neighbour.

The process will be kept under review in the IDP Strand to monitor the number of requests, the success rate of first time delivery and also to enable any findings to be fed into the ongoing discussions around future software on the new PDAs.

Any enquiries to Bob Gibson’s Office, quoting reference 530
Email address: hnutley@cwu.org or Mstewart@cwu.org

Yours sincerely

Bob Gibson
CWU Assistant Secretary - Outdoor

[doorstepped]

so now a reserve / Rest day cover has to carry around with him/her a booklet of where they can leave a packet for someone on the walk they are covering!!

also another job for the callers office staff to do, when there are long queues for p739'd items and they are asking customers for their preferred neighbour to deliver their precious packets to and keeping a note of it.

[fishtank]

Is this for real?
It's a wind up Shirley.
How in f**k's name do I remember hundreds of "Nominated Neighbours"?
New PDA app?

[borgpicard]

yeah, we got loads of time in our day to mess about walking backwards and fowards seeing whos home

[rubberbond]

yeah, we got loads of time in our day to mess about walking backwards and fowards seeing whos home

Study the following scenario
OPG returns to office. H/she is then approached by a manager
Manager : I see you are returning Tracked items, did you try a neighbour?
OPG: (desperately trying to avoid being sarcastic and resisting the urge to throttle,said manager) yes I doc and they wrren't in.

End of conversation, he doesn't know whether you did or not,whether there was a dog loose other safety issues, etc. So where does he go from here? Nowhere.what a complete load of horse s**t.

[clashcityrocker]

yeah, we got loads of time in our day to mess about walking backwards and fowards seeing whos home

Study the following scenario
OPG returns to office. H/she is then approached by a manager
Manager : I see you are returning Tracked items, did you try a neighbour?
OPG: (desperately trying to avoid being sarcastic and resisting the urge to throttle,said manager) yes I doc and they wrren't in.

End of conversation, he doesn't know whether you did or not,whether there was a dog loose other safety issues, etc. So where does he go from here? Nowhere.what a complete load of horse s**t.

Until you've got a PDA that allows him to track your every movement.
Then he'll know.

[fishtank]

End of conversation, he doesn't know whether you did or not,whether there was a dog loose other safety issues, etc. So where does he go from here? Nowhere.what a complete load of horse s**t.

That's not how it works, BlackBay will tell them which duties in your office are bringing back the most Tracked Items. He will gather data over a couple of weeks, He will pull you in for the conversation with your rep present and they will both urge you for the sake of the business to try to increase your first time delivery rates. If you don't there will be another conversation, then another until he gets bored and starts picking up on any mistake you make in an attempt to conduct you, eventually being human you'll make a mistake....

That's how it always works in this business.

[GT85]

Often thought that a poster displayed on the callers office wall simply explaining that the provision of a Safeplace by the customer for the postman to leave anything that doesn't fit through the letter box would of saved them a visit to collect the item themselves.

[k979aaa]

End of conversation, he doesn't know whether you did or not,whether there was a dog loose other safety issues, etc. So where does he go from here? Nowhere.what a complete load of horse s**t.

That's not how it works, BlackBay will tell them which duties in your office are bringing back the most Tracked Items. He will gather data over a couple of weeks, He will pull you in for the conversation with your rep present and they will both urge you for the sake of the business to try to increase your first time delivery rates. If you don't there will be another conversation, then another until he gets bored and starts picking up on any mistake you make in an attempt to conduct you, eventually being human you'll make a mistake....

That's how it always works in this business.

And why is this because of management bonus's targets yet if you left the item with a thief who lives next door it is you the managers will come after! Don't tell me it's bullshit as I have found out the hard way the delivery OPG is the sole discretion of delivery to the neighbour if you think it is not safe don't leave it. And f**k the DOM'S bonus!

[clashcityrocker]

And f**k the DOM'S bonus!

I don't understand the obsession with manager's bonuses.
People on this site go on about it relentlessly.
Mot of the ones I know are desperately trying to hang on their job.
The s**t they come out with is more to do with keeping their job than worrying about their bonus.

[fishtank]

And f**k the DOM'S bonus!

I don't understand the obsession with manager's bonuses.
People on this site go on about it relentlessly.
Mot of the ones I know are desperately trying to hang on their job.
The s**t they come out with is more to do with keeping their job than worrying about their bonus.

That's possibly the worst grammar/spelling i've ever seen from you, are you drinking or do you have one of those new "smart" phones?

[k979aaa]

And f**k the DOM'S bonus!

I don't understand the obsession with manager's bonuses.
People on this site go on about it relentlessly.
Mot of the ones I know are desperately trying to hang on their job.
The s**t they come out with is more to do with keeping their job than worrying about their bonus.

Is the Tracked items a target of 90% delivered first time or not a target for a management trigger point for a bonus? hence the need for delivery to neighbour as most people work or are out so why 90% is it a target or is it not!

[trythat]

Is this for real?
It's a wind up Shirley.
How in f**k's name do I remember hundreds of "Nominated Neighbours"?
New PDA app?

I think I read some where that the new PDA will allow custumers the chance to tell us where their safe place is, I assume when pkt is scanned. I suppose the new PDA will have GPS in it (which HQ will agree to tracking) so I can see that as you walk along the PDA will pop up neighbours are willing to be the free post office of their area.

[POSTMAN]

This has identified a number of anomalies which are mainly down to placing too much emphasis on delivery OPGs and basically attempting to make them the scapegoat for failed first time delivery.

Who'd a thought it.

[fb1969]

No mention of whether the neighbour wants to be nominated. I have several neighbours who are getting fed up with endless receiving things for the bloke next door who is never in.