Delivery staff play a vital role in continuing to keep customers’ mail safe and secure when it is taken out on delivery. During this time, the mail is exposed to additional risk.
The pipeline security standard states that: ‘Mails are not left unattended or insecure at any time’.
Security checks
Mail security checks are regularly carried out. These checks include observing how long delivery equipment is left unattended, and what actions are taken to keep the mail safe and secure while performing deliveries.
Security procedures
By following our security procedures, not only do delivery colleagues reduce the risk of loss, theft, damage and interference to our customers’ mail, but they also contribute to:
Reducing customer complaint and compensation payments
Improving our Quality of Service
Retaining customer loyalty and contracts
Good security grows business. We all have a responsibility to act securely.