Moya Greene explains how we're taking action together

[POSTMAN]

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This month’s edition of Courier will start landing at homes from tomorrow.

Inside, our chief executive officer Moya Greene talks about what we’re doing to stay number one in both the letters and parcels markets.

She says: ‘We all know how competitive the market is now on both parcels and letters.

‘We are seeing an impact on parcel volumes because of Amazon’s in-house delivery operation, Amazon Logistics. We’ve also seen a reduction because of Amazon’s £10 minimum order for free delivery.

‘Add to this the impact of direct delivery letters and some delivery offices are seeing both their letter and parcel volumes shrink.

‘The level of competition isn’t the same everywhere. Some places are feeling it more than others. But where we are being impacted, many of you have rightly been asking me, and members of the senior leadership team, what we are doing about it.

Taking action

‘On the parcels side, we need to do what we can to win new business and keep the traffic we have by showing customers we are the best. One way to do this is to make it easier for our customers to do business with us.

‘As you know, we have opened up our network to big businesses at weekends so their customers’ orders can be delivered on Mondays and Tuesdays.

‘We’ve launched a new shipping tool for our large online retail customers. This enables them to connect their systems to Royal Mail’s software much more quickly.

‘Traditionally we’ve targeted small and medium-sized businesses. But we’re now talking to, and winning, more business from large retailers. In particular, we are targeting the new growth area of online women’s fashion.

‘We need to do a lot more of this. We’re also working much closer with large customers, such as eBay and Amazon, offering them improved support and looking out for new business opportunities.

‘New barcoding and tracking services we are developing will also make us more attractive to online retailers, but this takes time and investment.

Direct delivery

‘On the letters side, we have made a submission to Ofcom asking it to bring forward its review of direct delivery competition.

‘As you have seen, many MPs have added their voices to ours and are also calling on Ofcom to act.’

[Sugar]

We’ve also seen a reduction because of Amazon’s £10 minimum order for free delivery.

FFS it used to be £15 for the free supersaver delivery so how does that cause a reduction

[Brain Fury]

We’ve also seen a reduction because of Amazon’s £10 minimum order for free delivery.

FFS it used to be £15 for the free supersaver delivery so how does that cause a reduction

It used to be £15? How long ago was that? There has been no minimum order value for free delivery for years but they have recently put it up to £10.

[Sugar]

We’ve also seen a reduction because of Amazon’s £10 minimum order for free delivery.

FFS it used to be £15 for the free supersaver delivery so how does that cause a reduction

It used to be £15? How long ago was that? There has been no minimum order value for free delivery for years but they have recently put it up to £10.

News to me I always buy books in bulk so way over £15. Simple fact we loose orders becuase people are sick to the back teeth of wondering what time the postie will turn up and then having to fetch it themselves from the office because they are out. We have couriers delivering before 7.30 am around my area. Hardly see a courier out at 2- 3pm

Sound familiar?

[Hitcher]

We’ve also seen a reduction because of Amazon’s £10 minimum order for free delivery.

FFS it used to be £15 for the free supersaver delivery so how does that cause a reduction

It used to be £15? How long ago was that? There has been no minimum order value for free delivery for years but they have recently put it up to £10.

This has stopped me from ordering plenty of times from Amazon recently.

[Brain Fury]

We’ve also seen a reduction because of Amazon’s £10 minimum order for free delivery.

FFS it used to be £15 for the free supersaver delivery so how does that cause a reduction

It used to be £15? How long ago was that? There has been no minimum order value for free delivery for years but they have recently put it up to £10.

News to me I always buy books in bulk so way over £15. Simple fact we loose orders becuase people are sick to the back teeth of wondering what time the postie will turn up and then having to fetch it themselves from the office because they are out. We have couriers delivering before 7.30 am around my area. Hardly see a courier out at 2- 3pm

Sound familiar?

Not really. I order plenty of stuff on line and it is delivered all through the day. I can't say that I've noticed RM are any later than anybody else. I can't remember getting a delivery from anybody before 07.30. In any case I rarely get to choose what delivery company an online retailer uses. We've lost business from Amazon because they have developed their own delivery network and before that because they decided to diversify the number of carriers they used after the last national strike by RM.

[janitor]

Amazon have wondered in and out of RM since day one, the computer picks who gets to deliver a parcel on price, nothing else just price, they care not if the item arrives on time or in one piece, all that matters to them is price, at the moment RMs price is loosing them amazons business, rival couriers can do it cheaper so amazon use them.

[chrisj]

Some posties especially those that started a long time ago still thinks posties going out very early will solve the packet P739 problems...

First knocking on people's door at 7.30am is too early for some. Having said the above, it might even still not catch some people at home - they certainly will not catch me at home.

Second, the way we live these days has changed a great deal from 15yrs ago for example; now a lot of households have working couples - so that does not even help with DTN in some cases

Third, the competition do things very differently and parcels are not always secure and they do not have to deliver letters as well

Fourth, price is very important despite what customers harp on about (that is if you believe RM/Customers). For a much lower price, a lot of customers will easily make the trip to their local sorting/delivery office

I recently bought a collection of items online from a major sports retailer - the delivery charge was ridiculously low for the weight of the item and perhaps for the distance as well (but I know this is discounted and part of the retail price anyway).

I got an email telling me the item will be delivered in the next few days and that it required a signature. Alas, it was delivered the next day and left in my porch (thankfully it was closed but not locked). It was Yodel! So much for following what the competition does...

Lastly, RM had overestimated their abilities and potential profits in the parcels markets - it was and is the most competitive and easiest to enter for new businesses. Parcel growth forecast was way too high and market share will forever be declining...

[Sugar]

Some posties especially those that started a long time ago still thinks posties going out very early will solve the packet P739 problems...

First knocking on people's door at 7.30am is too early for some. Having said the above, it might even still not catch some people at home - they certainly will not catch me at home.

http://www.royalmailchat.co.uk/communit ... 18&t=64947" onclick="window.open(this.href);return false;

[k979aaa]

"Lastly, RM had overestimated their abilities and potential profits in the parcels markets - it was and is the most competitive and easiest to enter for new businesses. Parcel growth forecast was way too high and market share will forever be declining...chrisj" Another Royal mail f**k up who will pay for all the future investment the hard working staff perhaps?