receiving mail every other day.

[wheresourmoney]

My brother in law runs a garage in the wilds of surrey,he received a letter from royal mail telling him that with immediate effect his company and the two alongside him will only be getting their mail every other day with no explanation as to why, this cannot be right, i thought royal mail had an obligation to provide a six day delivery.

[noggin1969]

It's not right the USO states a 6 day a wk service , the only exceptions being if there is any difficulties with the delivery point.
Minimum Universal Service requirements

The Postal Services Act 2011 sets out the minimum requirements the Title: Universal Service provider Description: Company that provides the universal service - Royal Mail, in the UK. Universal Service provider must deliver. These are statutory. They can only be altered with the consent of the UK Parliament. The minimum requirements are:

At least one delivery of letters every Monday to Saturday to every address in the UK
At least one collection of letters every Monday to Saturday from every access point in the UK that is used to receive letters and postal packets for onward transmission
Postal services at an affordable, uniform tariff across the UK
A registered items service at an affordable public tariff
An insured items service at an affordable public tariff
A free-of-charge postal service to blind or partially sighted people
Free carriage of legislative petitions and addresses
Postal Packets ≤20kg

Exceptions

In rare circumstances, Title: Ofcom Description: On 1 October 2011, Ofcom officially took over regulation of the UK’s postal services from the previous regulator Postcomm. Ofcom is responsible for safeguarding the UK’s Universal Service Obligation on postal services. Ofcom may grant exceptions to the minimum Universal Service requirements. These include remote or inaccessible addresses, or addresses that present a temporary safety risk for Royal Mail employees (for instance, due to an uncontrolled dangerous dog on the premises). A full list of exceptions to the Universal Service can be found here.
- See more at: http://www.royalmailgroup.com/about-us/ ... iUTu9.dpuf" onclick="window.open(this.href);return false;

[wabbithunta]

I'd get them to explain why they are not going to deliver everyday, as Noggin says they have to do so, unless there are exceptional circumstances. It sounds from your post that possibly the local delivery office have made an "independent decision" and haven't given their reasons as to why. As such they may well be breaching the USO.

I suggest that your Brother-in-Law contacts Royal Mail and gets them to explain, fully, as to why they are "suspending" a normal delivery service.

This is from the RM website.

http://www.royalmail.com/personal/help- ... deliver-to" onclick="window.open(this.href);return false;

Addresses we can't deliver to
Exceptions to the delivery rule

We're the only service that can offer this level of UK coverage. The postal services regulator Ofcom, requires us, under the Postal Services Act 2000, to deliver to every permanently occupied home, premise or approved delivery point in the UK, every working day - this is called the Universal Service Obligation (USO).
But there are a few delivery exceptions.
General exceptions
We cannot deliver to an address if it puts the health and safety of our staff at risk. For example, when an address can only be reached by crossing dangerous terrain. In this instance, we would suspend delivery to this address on a long-term basis. Or, if we suspend service following a specific incident. For example, if one of our staff is assaulted or attacked by a dog, the suspension is likely to be in the short-term.
We cannot deliver when it is difficult to access the address. The two most common reasons for a long-term suspension of this type are:
1. Where the address is on an island, or remote part of the mainland, with access only possible by boat or air. Where operationally possible, we will deliver on days that a scheduled plane or ferry service operates. If no scheduled services are available we try to deliver to islands and remote parts of the mainland once per week, as a minimum, where a contractor can be found.
2. Addresses on poorly maintained roads that require more than a 15 minute round trip by vehicle or foot can be categorised as difficult to access exceptions.
We may temporarily suspend delivery if access to the address is blocked. For example, if there is no letterbox.

You can also request reduced frequency deliveries or delivery to an alternative location if you want privacy or choose not to improve the condition of your private access route.
Alternative delivery points
Alternative delivery points for daily delivery include:
• A customer or Royal Mail roadside box
• A central point such as a site office in a caravan park
• A local Post Office® for collection
If you ask for an alternative delivery point, you will be liable for any costs incurred in arranging it. You may also be liable for costs if an alternative delivery point has to be set up if we are unable to deliver because of circumstances within your control. So it's important for customers to keep animals under control, and private roads and tracks in a good condition.
Appealing against a suspension of delivery
If you do not agree with the reasons why delivery to your address has been or will be suspended, or the proposed alternative delivery arrangements, you can appeal. The procedure will be outlined to you when you are told about the delivery suspension.
Your first appeal will be to your local Royal Mail Delivery Sector Manager. If they do not resolve your issue, stage two appeals can be made to the Regional Director of Q&SI, and if the case remains unresolved, the outcome will be determined by Ofcom.
The process
• The decision to suspend delivery service is made by Royal Mail.
• You must appeal against this decision within one month to the Delivery Sector Manager.
• The decision on the appeal must made by Royal Mail within one month of receiving it.
• If you still don’t agree, you must appeal against this decision within one month to the Regional Director of Q&SI
• The Regional Director of Q&SI will review the case and give you a response within two months of receiving your appeal
• If your issue remains unresolved you can make a stage three appeal to Ofcom within one month
• There is no time limit for the final decision made by Ofcom

Hope this helps you out along with the info Noggin has supplied.

[rainbowwarrior72]

My brother in law runs a garage in the wilds of surrey,he received a letter from royal mail telling him that with immediate effect his company and the two alongside him will only be getting their mail every other day with no explanation as to why, this cannot be right, i thought royal mail had an obligation to provide a six day delivery.

I'm just wondering if they are talking about TNT cos Royal Mail do send a D2D relating to TNT when they start their delivery service. I wonder if RM have miscommunicated info. Obviously get it confirmed

[wabbithunta]

You have a point there, but as far as I'm aware TNT don't yet do any postal deliveries in Surrey, not to my knowledge anyway. I work in the GU area and it's still RM deliveries here.