Signing for a rec on customers behalf?

[datasaint]

Scenario A) customers instructs you from window to sign for rec as they are in bathroom.
Scenario B) PDA locks up as you are getting signature, meaning 4 minute reboot, you ask them if they are happy for you to sign for it later.

I know the textbook answer is always get customer signature, but what are your thoughts.

[venger]

Not worth it to risk it. No answer; card it.

[datasaint]

I don't get the validity of the "signed for" aspect. You can deliver it to a neighbour who can assume any name when you ask them, and any signature is non-verifiable anyway. What is the point in this service? Why don't they simply make it tracked.

[newtimes]

"rules are guidance for the wise, followed by fools"
if PDA failed get a signature on a P739, in the first scenario wait. I use DNS { did not sign} for people who are unable to sign for medical reasons.

[dvbuk55]

My thoughts are that recordeds are often used by various departments to warn of legal action - now if it comes to a dispute well they haven't signed you have.

[Ozzvaldo]

Scenario A) customers instructs you from window to sign for rec as they are in bathroom.
Scenario B) PDA locks up as you are getting signature, meaning 4 minute reboot, you ask them if they are happy for you to sign for it later.

I know the textbook answer is always get customer signature, but what are your thoughts.

Tough s**t for the "customer" in both scenarios. My DOM would love to sack posties for even thinking along these lines. The only thing he loves more is actually being given the chance to sack those posties, 2 at the last count, who are actually stupid enough to risk their job for the want of saving a few minutes here and there by doing this.

If the recipient isn't available to sign/can't be arsed waiting for a reboot etc, write a P739 out. It only takes the sender of the item to query the signature on the PDA for your head to be on the block....it won't matter a jot to the person you were "doing a favour for"

Sorry to be so blunt, but I've witnessed the whole ghastly experience unfold twice.

[Caniel]

I always take an old paper EPOD card in a book just in case my PDA goes wrong. At least that way they can sign for it while the PDA reboots.

In the case of Tracked and Specials that need a signature we've been told that if your PDA dies, obtain a signature on an EPOD card. Then scan the Tracked/Special with your rebooted PDA or partners PDA, fill in the name and in the place of the signature write "On Card" so that the track and trace is complete.

[datasaint]

My thoughts are that recordeds are often used by various departments to warn of legal action - now if it comes to a dispute well they haven't signed you have.

Really? Most signatures are an illegible scribble on the scanner people literally make no effort. When I'm at home I'll sign my initials which at least comes out on screen.

[dvbuk55]

My thoughts are that recordeds are often used by various departments to warn of legal action - now if it comes to a dispute well they haven't signed you have.

Really? Most signatures are an illegible scribble on the scanner people literally make no effort. When I'm at home I'll sign my initials which at least comes out on screen.

sign away, you fill in the recipients name in capitals and if the signature does not correspond to the customers normal signature on test............... More to the point if you are so certain you are doing the right thing why ask?

[maisymoo04]

I just put mine threw the letterbox

[edo4442]

Do not sign on behalf of the customer, P739 if they cant make it to the door/cant be arsed. And dont let anyone else use your pda either, as its you that will end up in the belting chamber.

Giving good customer service is not worth it anymore, play by the rules.

Dont regret not spending an extra minute getting a signature, the sack is not worth it.

[Sidley]

Today I have refused to; sign for a recorded and pop it through the porch window and leave a parcel in a green bin.
Result? My partner does it instead. Ah well no Xmas tip for me but less risk of a fact finding meeting under the guise of a little chat.

[gary1975]

the only thing you can sign for is a letter from the royal palace if nobody is home ie message from the queen. Had one last week.

[IcanthelpthewayIam]

Don't forget the customer is the sender not the recipient, and the customer as chosen to pay to get a signature from the recipient, its not up to us as posties to decide not to provide the service the customer had specifically decided to pay for

[BernardBresslaw]

I have a customer on one of my deliveries with no hands and he often gets recorded deliveries. If his carer isn't there what would you do when he answers the door? No I'm not asking him to hold the pen in his mouth.