New incentive plan by April

[The FraudSquad]

Well where is it, they''d better hurry up

[Budfrog]

They are waiting for April 1st

[dvbuk55]

They are waiting for April 1st

Will probably be called "The Homer Simpson Scheme".

[arnold cheshire]

Well where is it, they''d better hurry up

if you dont cut off the dom buys you a coffee

[hans solo]

they still have not paid out all monies due from 2010 agreement yet ffs

[arnold cheshire]

they still have not paid out all monies due from 2010 agreement yet ffs

im still owed £800 from the 2010 agreement i dont think ill ever get it

[arnold cheshire]

Well where is it, they''d better hurry up

non existent rubbish

[Cut Off King]

They didn't say which April did they ?

[chrisj]

We heard today that the new incentive plan will have something to do with complaints and compliances (quality of work)...

Will it be individual or group based???

One thing we have been told that complaints will now go on individual records and as well the walks.

Big issues: re complaints. Anyone from customer service want to shed any light on how the complaints are taking from customers? In my view, some of the complaints are rather vague and not specific enough to really identify the culprits; meaning Managers might end up pinning some complaints on wrong posties...

Redelivery, Redirection and Keep Safe complaints are some that spring to mind - unless a customer 'specifies' a date of incident* then any censure from a DOM should have no leg to stand on... (too many changes of personnel and flexibility on walks at my place)

I have a feeling that customer service often defaults the date of incident and the date the of complaint as the same. And that is most unlikely for the type of complaints above - I think

[dvbuk55]

How about if you're in a role which doesn't have any complaints, like the locker or the book room or the CSS machines or a mail centre. Sounds like yet another load of bollocks. Cue dingo with the rationale for it all now we are privatised. How many times do we take calls about a packet or parcel where according to the customer there wasn't a card left or a knock given. Once again it seems to be I'll thought out.

[chrisj]

Manager basically said customer is always right Of course! And some of these managers especially the line managers used to be (failed) posties

[Lounge Lizard]

We heard today that the new incentive plan will have something to do with complaints and compliances (quality of work)...

Will it be individual or group based???

One thing we have been told that complaints will now go on individual records and as well the walks.

Big issues: re complaints. Anyone from customer service want to shed any light on how the complaints are taking from customers? In my view, some of the complaints are rather vague and not specific enough to really identify the culprits; meaning Managers might end up pinning some complaints on wrong posties...

Redelivery, Redirection and Keep Safe complaints are some that spring to mind - unless a customer 'specifies' a date of incident* then any censure from a DOM should have no leg to stand on... (too many changes of personnel and flexibility on walks at my place)

I have a feeling that customer service often defaults the date of incident and the date the of complaint as the same. And that is most unlikely for the type of complaints above - I think

Complaints or valid complaints ?
I didn't get any post today ( nobody sent you any )
His van nearly hit my wall / fence / hedge ( yes, if 'nearly' means two feet away )

[janitor]

The bit about managers pining stuff on the wrong postie is a very valid point, manager tried to pin the dent in the wing of one of the vans, on one of my friends in the office, till I reminded him it was the same dent I reported to him two months earlier.

[bogstandard]

If you were running our union would you accept an individual based scheme.
Nor would the business as we can then all get tarred with the same brush and get F all as a group.
Historically these thing haven't been worth a w*nk, and i'm sure this will attract a similar value. However something is an improvement on nothing, although its best not to get sucked into the "this will affect your bonuses" conversation.

[Budfrog]

An agreed work rate which is achievable over a full attendance and uniformly applied to all functions + the payment of OT to cover any additional hours would be far more beneficial than any bonus scheme concocted by RM bean counters.