customer complaint question

[Duckins]

It appears that one of my customers has put in a serious complaint about a parcel that apparently was not p739'd at all when I am sure that I had put a card through, I always make sure I do... management have not seen me about the complaint yet as it was put in today. What happens in these cases where its my word against theirs?

[Sidley]

Admit nowt, don't change your story, always take your rep into meetings

[arnold cheshire]

It appears that one of my customers has put in a serious complaint about a parcel that apparently was not p739'd at all when I am sure that I had put a card through, I always make sure I do... management have not seen me about the complaint yet as it was put in today. What happens in these cases where its my word against theirs?

ignore it dont let it get to you

[dvbuk55]

It appears that one of my customers has put in a serious complaint about a parcel that apparently was not p739'd at all when I am sure that I had put a card through, I always make sure I do... management have not seen me about the complaint yet as it was put in today. What happens in these cases where its my word against theirs?

So what's the complaint - they didn't get a card or they didn't get the parcel - and it ain't that serious, if you feel you carded it then stick to that - if there's more than one person living at the house anyone could have moved it.

[DB1100]

That's a pretty common occurance,some of these householders aren't the brightest sparks,stick to your story and if you have to deliver another parcel to the same address,snap a quick photo with your phone of the 739.

[rjack]

how did they know they had a parcel if you did not leave a p739 card.

[k979aaa]

Probably thrown it a way with all the crap we deliver IE Door To Door or their dog cat ate it or even kid.

[bigcol]

If your DO is anything like mine, everyone'll have a good laugh about it.

[Duckins]

Cheers for replies, parcel was found as she was expecting one and called up to inquire at our office. Just wary of any mistakes as I a serious warning on my record and feel any misake will be ponced on by management, if you know what I mean.

[catch22]

prove it!!!!
there is absolutely no proof! whether you did or you didnt is another story- if you did dont make a habbit of it- 9/10 they will dismiss it... how can they investigate?

[borgpicard]

you posted a 739, its up to them to prove you didnt, and if you didnt, how can they make a complaint ?, i wouldnt worry about it

[hantsman]

Cheers for replies, parcel was found as she was expecting one and called up to inquire at our office. Just wary of any mistakes as I a serious warning on my record and feel any misake will be ponced on by management, if you know what I mean.

Did you door step this?

[k979aaa]

Cheers for replies, parcel was found as she was expecting one and called up to inquire at our office. Just wary of any mistakes as I a serious warning on my record and feel any misake will be ponced on by management, if you know what I mean.

Did you door step this?

In his/her initial statement he/she claimed they always put a P739 though the door do you need anymore evidence I suggest you read more than you post. Why would he/she doorstep if they always took that course of action!