Training for new recruits

[makingsounds]

Dealing with an individual who has been charged with wilfully delaying the mail. In the job 2 months,20 hour contract. Up until 3 weeks ago when the overtime squeeze came in on June 3rd, he was able to ring his DOM up each time he coulcn't finish on time and be offered overtime to complete, he was happy to do that. DOM then tells him about the overtime squeeze and how he'll be cutting back all overtime in office. DOM goes on leave for a week, new recruit can't complete on a particular day and puts several bundles of work back into the system via a pillar box, doesn't inform anyone. Driver empties box, discovers the mail, informs his line manager who contacts security and bobs your uncle, he's charged and dismissed.
Silly boy you'd think but he'd been 2 months in the job, had never been put with the official Work place coach, he only ever shadowed another postie for a day or two, his DOM paid him extra to complete when needed and he was only picking up info as he went along and things happened.
On the day he 'baked' the mail, he couldn't contact any manager and by putting the undelivered mail in a pillar box, he believed that would be the safest and securist way to do it, but he didn't tell anyone. He had no idea of the cut off procedure. Your thoughts please......

[chrisj]

Poor training all round; regardless of whether he has been with official coach or not. 2 months is a long enough time to have learned most of the ropes.

As a trainee he/she should be able to take the rough with the smooth (sometimes) until he/she has got his/her foot firmly in the door.

It is a bit of a mess but it sounds like he has an understanding DOM and could get away with ignorance. GL

[Rudolph_Hucker]

Poor training all round; regardless of whether he has been with official coach or not. 2 months is a long enough time to have learned most of the ropes.

As a trainee he/she should be able to take the rough with the smooth (sometimes) until he/she has got his/her foot firmly in the door.

It is a bit of a mess but it sounds like he has an understanding DOM and could get away with ignorance. GL

Sorry but total tosh .... Take the rough with the smooth, no such thing.

Training is training, showing new people the proper procedures to carry out their duties is a fundamental basis of any company.

I was not told until six weeks into the job that 'Specials' had to be delivered by one o'clock!!!

I had three different 'trainers' in three days and was then let out alone, a real circus.

[crazyshrew]

I have to say the best training I had came from these forums. Found out recently we actually have 2 coaches for about 30 staff. Have never seen either of them anywhere near new starts. I had to train one newbie (about 2 months in) on a walk the other day, totally gobsmacked by some of the stuff they had been told and led/allowed to believe was acceptable

[chrisj]

Poor training all round; regardless of whether he has been with official coach or not. 2 months is a long enough time to have learned most of the ropes.

As a trainee he/she should be able to take the rough with the smooth (sometimes) until he/she has got his/her foot firmly in the door.

It is a bit of a mess but it sounds like he has an understanding DOM and could get away with ignorance. GL

Sorry but total tosh .... Take the rough with the smooth, no such thing.

Training is training, showing new people the proper procedures to carry out their duties is a fundamental basis of any company.

I was not told until six weeks into the job that 'Specials' had to be delivered by one o'clock!!!

I had three different 'trainers' in three days and was then let out alone, a real circus.

I do not think we totally disagree! But there are lots of worst jobs out there where there virtually no training...

However, someone who has been 2 months into the job should seriously know that you cannot just introduce loads of mail into the system via the postbox and;

As for not knowing that Specials need to be delivered by 1.00pm; I suppose after seeing specials for 6 weeks, it should have twigged on casual observation that it says 1.00pm on the mail. Also they tend to point that fact out during induction at a Mail Centre - we certainly covered the difference between Specials and Recorded (Now Signed For).

It is your job and a new starter should take some initiative for and enhance their own training with homework, observation in and out office and asking questions.

I did agree it was poor training.

The issue of rough with the smooth is about finishing time... The usual DOM tends to pay OT but on a day or week he was not their the new starter just stuff the mail in the post box. Some people try to claim for ever time they go over but we all know that sometimes we go well under - swings and roundabout; sometimes?

In most jobs, people try their best at the start and put up for a while - we are not talking doormat but they show eagerness, willingness to adapt, learn and get on with things. This is still a good and well protected job and we should be proud of it, sometimes!

[chrisj]

I have to say the best training I had came from these forums. Found out recently we actually have 2 coaches for about 30 staff. Have never seen either of them anywhere near new starts. I had to train one newbie (about 2 months in) on a walk the other day, totally gobsmacked by some of the stuff they had been told and led/allowed to believe was acceptable

Good for you! At least you found another way and TrueBlue and some others give very good advise. I have worked in Mail Centres where the coach can just simply coach and not have to worry too much with their own duties but delivery is very different. A lot of the managers are still old school - sink or swim type and most are too busy or impolite to even give a new starter the time of day.

[SP115]

Was shown how to login and out on other people's ID's on the PDA, That was all my training consisted of

Nearly 9 months later, Still waiting for my own ID card / PDA Username/pass <<< Was told at induction I wouldn't be allowed in the building without ID

[Mr_Pink]

My training consisted of shadowing a casual for a day, then the following week I was having to show a new starter