Free redirections !

[somerset]

I am a collections driver emptying post boxes every day ,see alot of scrubbed out addresses and a new one next to it .A lot of people pay for a redirection . So why are RM letting this go for free ? We have done are job A = B .

[Hitcher]

Because the regulator says we have to unless it's businesses.

[thecyclingexpostie]

essentially the customer is paying for the knowledge that their mail won't be binned by the new occupants…

[TrueBlueTerrier]

http://www.royalmail.com/sites/default/ ... r%2010.pdf" onclick="window.open(this.href);return false;

Forwarding a letter

1. If a recipient of an item (except a Business Reply, Freepost, Special Delivery or Recorded letter) attempts to forward it from its original address to another address in the United Kingdom, the Channel Islands or the Isle of Man by writing or printing the new address on the cover or envelope of the item and re-posting that item the following will apply provided that the item is being forwarded to the original addressee:

1.1 Except in the circumstances set out in 1.2 below, we will not charge extra postage or fees for forwarding an item that has been re-posted in accordance with 1 above.

1.2 We will charge extra postage and a may charge a handling fee for forwarding an item if it has been opened before being re-posted, or the name of the original addressee is covered or obscured, or it is forwarded by a business or a person acting on behalf of a business.

1.3 We may at our discretion deliver to the addressee or return to the sender a letter which has been forwarded and which was originally sent using our Special Delivery or Recorded Signed For services. In either case we will charge the addressee or sender extra postage and/or a handling fee.

1.4 In any case where we consider that an item has been forwarded to evade payment of postage we may treat it as an unpaid letter in accordance with the requirements of the Scheme or contract under which is was sent.

1.5 We can be required under the Social Security Administration Act 1992 and the Social Security Administration (Northern Ireland) Act 1992 (‘the Acts’) not to deliver items of Social Security Post which have been forwarded or redirected to a new address, but to return them to the Sender. We are required under those Acts to provide information about the redirection of Social Security Post to persons
specified in the Acts.

1.6 The charges and fees for forwarding a letter will be at our standard rates at the time.

[Sidley]

So does a landlord count as a business?

[barrowc]

This was put into the UK Post Scheme (which used to be called the Inland Letter Post Scheme) in January 2013 (and remains unchanged in the April 2013 version). See http://www.royalmail.com/non-contract-t ... conditions

15.7
Forwarding – unofficial redirections

We are not under any obligation to do anything with an item that someone requests to be forwarded to another address other than the return to sender address on the cover. We consider these unpaid for, forwarding requests to be a form of unofficial redirections request. Typically in this situation the original address is crossed out and a written request (e.g. “please forward to”) is made on the cover to forward the
item to another address. This is normally attempted in order to try to get the item to the addressee who has moved to another address. In these situations the person moving should take out a Redirection service with us or provide pre-paid stationery. If we find an item that someone has requested be forwarded to another address then the item may be dealt with or disposed of at our discretion.

I haven't seen any sign of this being acted on though. Unofficial redirections continue to be received and forwarded on

[Lounge Lizard]

I am a collections driver emptying post boxes every day ,see alot of scrubbed out addresses and a new one next to it .A lot of people pay for a redirection . So why are RM letting this go for free ? We have done are job A = B .

"A lot of people pay for a redirection" - but they are really paying Royal Mail to readdress the mail for them.

[Mr Rush]

Hard to know sometimes whether it's a forwarded letter or a redirection that has run out of stickers. I've been RTSing forwarded DSA items without complaint.